Windows 8 and 8.1 Forums


Can't login into Windows 8.1 - password field limited to 9

  1. #1


    Posts : 22
    Windows 8

    Can't login - password field limited to 9 characters!


    I just bought a new Windows 8 Dell Vostro 5470 laptop. I signed in with my Live account, which I use on my main computer everyday.
    I upgraded into Windows 8.1, and set up fingerprint authentication as well. I didn't have a problem signing in with it, nor with my 12-character password (which I used today on my PC to log in).
    Last night I locked the laptop (from the ctrl+alt+del screen) and left it. By the time I got back, it went into hibernation or something. Meaning to say, it looked turned off. I didn't touch it until today.
    When I turn it back on today, I couldn't sign in. Neither the fingerprint wasn't working, nor my password - but then on a closer look, I saw that I couldn't enter more than 9 characters in the password field! Restart didn't work. Reminder - my password is 12 characters long and I used it just the day before.

    Disclaimer: this is a brand new laptop, nothing is installed on it. The only things I did with it were Windows Update, upgrade to 8.1, set up fingerprint log-in and surf the web a little bit. I don't mind totally resetting everything, I just don't know how to do it.
    Your help is appreciated.
    Last edited by pilau; 28 Nov 2013 at 07:52.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,565
    64-bit Windows 10


    Hello Pilau,

    As a possible workaround, change your Microsoft account's password online from another PC so that it's only 9 characters long.
    Afterwards, restart the laptop that you are unable to sign in to, and see if you may be able to now with the new password. Sometimes it may take a bit to fully sync the change though.

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 22
    Windows 8


    I know about that, but didn't want to reset my password. (I'm not criticizing you, but) I wanted a real solution. Anyway, I talked with a Dell representative today and he said that Windows 8.1 is not 100% supported by their drivers yet. (He also said that no OEM has full Windows 8.1 support). Is that true?
      My System SpecsSystem Spec

  4. #4


    Posts : 22,565
    64-bit Windows 10


    I don't know if that's true or not, but I would imagine that there are still some that are not.

    I hear you, but that's the only workaround that I know of for now until the OEM gets 8.1 support for the drivers.
      My System SpecsSystem Spec

Can't login into Windows 8.1 - password field limited to 9
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