Windows 8 and 8.1 Forums


Windows 8 User Account problems

  1. #1


    Posts : 5
    windows 8

    Windows 8 User Account problems


    Got new PC not long ago , added a few accounts for family suddenly the accounts are dud and can't be logged in , only one remains , ok so try and remake new accounts , allows you to make one but you can never log in , contacted seller told to do fresh install of wins 8 to fix , windows won't repair nor wipe!! Not happy have to say worst OS in a long time!! Technically surely by trying a fresh install it should wipe it all but no what can I do to fix this stupid issue ?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    We need some additional information like your system specs including make/model number. It would also serve you well to provide a screenshot of Disk Management. Also, how did you attempt the clean install? Do you have the factory recovery discs for Windows 8?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8


    Hi Thanks for your speedy reply this is my system AMD A10-5800K 3.80GHz, AMD A55 Chipset, 8GB DDR3 1600MHz, 500GB HDD, Corsair CX 430w PSU, DX11 GFX, LG DVD-RW, Onboard Audio, Stock AMD CPU Cooler have to try get a screenshot of that up later , we just had the windows 8 disc so we tried to install simply by sticking it in the disc drive but won't have it
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    OK, I think you are on your way. I see everything but the motherboard and that is definitely required unless this is a pre-built system, then the make and model number would suffice. And, if pre-built, are you sure they recommended a "clean install" or did they really mean a "factory restore?" However, if you built it yourself, please provide the motherboard make/model number along with that disk management view. If you are not familiar with how to capture that screenshot, simply navigate to the disk management view, open it wide, and depress the Win Key + Print Screen and it will take the snapshot for you. The resultant snapshot can be found in your Pictures folder in a sub-folder named Screenshots.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    windows 8


    It was built to order via overclockers got this from my order page on the PC
    Why You Should Buy This System
    - AMD A10-5800K quad core CPU running at a swift 3.80GHz
    - Epic GFX performance courtesy of the AMD intergrated graphics
    - Precision built and cabled by Overclockers UK expert technicians
    - 8 Hours stressed tested and quality controlled
    - Dual Channel DDR3 memory for unlimited bandwidth
    - Quad core processing for seamless multitasking
    - Pre-installed with Windows 8 64 Bit

    System Specification
    - Case: BitFenix Merc Beta Tower Case - Black
    - Power Supply: Corsair CX 430w PSU
    - CPU: AMD A10-5800K Black Edition 3.80GHz Quad Core APU
    - Motherboard: Asrock FM2A55M-DGS AMD A55 (Socket FM2) DDR3 Motherboard
    - Cooler: Stock AMD CPU Cooler
    - RAM: TeamGroup Elite 8GB (2x4GB) 1600MHz C11 DDR3 Dual Channel Kit
    - Hard Drive: Seagate Barracuda 7200.12 500GB SATA 6Gb/s 16MB Cache HDD
    - Graphics Card: Intergrated AMD HD 7660D Graphics
    - Sound: Onboard 7.1 Audio
    - Optical Drive: OcUK 22x DVD±RW SATA ReWriter - Black
    - Network: Asus USB-N10 WiFi 150Mbps Pen


    I honestly not being that savy with computers can't remember which they advised to do but it would neither repair or do what I presumed to be a fresh install Thanks again
    Attached Thumbnails Attached Thumbnails 996946_1437656109794167_812023252_n.jpg  
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    That's OK because it looks like you have a straight Legacy installation. A clean install over this configuration should be quite easy. However, the first thing you have to figure out is how to access the BIOS boot menu. I use F11 on one machine and F12 on the other (depending on how the mobo manufacturer configured it). Now, once you can access the boot menu, you can do a one-time selection to boot from your CD/DVD so make sure you have placed the installation disk in the drive before accessing the menu, select DVD (or whatever it says) and it will start the installation disc. Once started, please follow this great tutorial by Brink to finish the clean install:

    Clean Install - Windows 8

    You can do this! Good luck.

    OOPS. I forgot to mention that the boot options should be displayed at the bottom of the screen when the first logo appears (a few seconds after power on).
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8


    Aw thank you SO much I shall crack on with that and return hopefully with good news , Thank you for taking the time to help me x
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    OK, we're keeping our fingers crossed for you. If you run into any roadblocks/questions during the clean install, please post your issue and I'm sure someone will respond to assist you further.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    windows 8


    Worked running perfectly you're AMAZING!!! Thanks SO much xxx
      My System SpecsSystem Spec

  10. #10


    Posts : 2,191
    Windows 8.1


    That's wonderful news! Glad you got it working and thanks for that acknowledgement too! Cheers.

    my2cents
    Last edited by my2cents; 10 Oct 2013 at 05:30.
      My System SpecsSystem Spec

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