Windows 8 and 8.1 Forums


Windows 8 User Account/Microsoft Account Issues...

  1. #1


    Posts : 6
    Windows 8

    Windows 8 User Account/Microsoft Account Issues...


    Hello.

    Since I bought this computer, I've had issues. I started by creating a user with my personal email address, but then thought I wanted it for work so I deleted the Microsoft account associated with that email and created another with my work email. However, I've noticed that some of the apps aren't working correctly and needed to use my personal email again. For awhile, Microsoft accounts wouldn't allow deleted accounts from coming back but it appears it's working now.


    So, now I have a Microsoft account with my personal email address but the primary user on my PC is still associated with the work Microsoft account. I can't find a way to change this and it's causing problems since that email doesn't exist anymore. Is there any way to change the Microsoft account that's associated with a single user?


    The only other thing I could think of would be to create a new user, promote to admin, and swap everything over manually before completely removing the user associated with my old work email. I tried this, but when attempting to log into the new user it says "cannot login, please visit accounts.live.com to fix the issue". However, whenever I go there and log into the new users account, there's no instruction on what to do or any indication that there's something wrong.


    So, I need to be able to do one of two things:


    1) Switch the Microsoft account associated with the primary user on this PC or,
    2) Find out how to log into the new user's account without any issue


    Please help.


    -Joshua

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    As far as the Metro Apps go, I'd try uninstalling them and then reinstalling them.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8


    Quote Originally Posted by alphanumeric View Post
    As far as the Metro Apps go, I'd try uninstalling them and then reinstalling them.
    Thanks but... that doesn't help me with what I need help with?
      My System SpecsSystem Spec

  4. #4


    Posts : 22,581
    64-bit Windows 10


    Hello Joshy, and welcome to Eight Forums.

    Your Microsoft account can only be used for one account in Windows 8. You have a couple of options depending on what you feel may work best for your situation.


    Have two separate Microsoft accounts created in Windows 8 with each having a different email address. This option would be good if you wanted to keep them completely separate.

    OR

    Have one Microsoft account in Windows 8 using "account aliases" with one email address set as your primary.

    Hope this helps some,
    Shawn
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8


    I spoke with customer support and they had me change my primary user to a local account, then log out, log back in, and reassociate it with a microsoft account only this time... using my new account.

    I was stoked up until it gave me an error and told me I couldn't do that. He got confused too.

    ???
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8


    Here is the error code: 0xd0000072
      My System SpecsSystem Spec

  7. #7


    Posts : 22,581
    64-bit Windows 10


    For that error, check to see if this may apply to you as well.

    Error Code 0xd000005e switching from a local account to Microsoft - Microsoft Community
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8


    OK I figured it out, found all the pieces around Google and put it together.

    1) Clear the user registry key. Apparently it had cached my user email somewhere along the way and was causing issues.
    2) Switch your user to a local account
    3) Log out
    4) Log back in
    5) Switch user back to a Microsoft account, but this time using the desired Microsoft account
    6) Celebrate

    Thanks!
      My System SpecsSystem Spec

  9. #9


    Posts : 22,581
    64-bit Windows 10


    Great news Joshy. Thank you for posting back with your results and solution.
      My System SpecsSystem Spec

  10. #10


    I'm having the same problem. How do I change the "user registry key"?
    Last edited by Maurice; 02 Feb 2014 at 13:32. Reason: Spelling error
      My System SpecsSystem Spec

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