Windows 8 and 8.1 Forums


User Account changed, microsoft 365 gone

  1. #1


    Posts : 1
    Windows 8

    User Account changed, microsoft 365 gone


    Hi,
    I turned on my computer two days ago, logged in as per usual, same pic and same password, the Windows 8 default screen appeared and my customed desktop had gone!

    I eventually found my user under My Computer (Network) and all my files are still there but I can't make this the default user and I cant find my Microsoft programs 365 Home, so I am unable to open any of my files. I have tried system restore and it fails.

    I have gone into User Accounts and it wont change the type of account. Any changes that I make are gone next time I open or restart my computer.

    I have tried running *.exe for the Microsoft programs but that doesn't work either.

    I have searched every where for a solution with no results.

    Please help I don't want to have to start again!

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello musicbox, and welcome to Eight Forums.

    From your description it sounds like you are in a temporary account from getting the "Your user profile was not loaded correctly! You have been logged on with a temporary profile." error.

    If so, then you might see if this may be able to help. It applies to Windows 8 as well.

    User Profile Error - Logged on with a Temporary Profile

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

User Account changed, microsoft 365 gone
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