Windows 8 and 8.1 Forums


The User Profile Service service failed the sign-in.

  1. #1

    The User Profile Service service failed the sign-in.


    The User Profile Service service failed the sign-in. User profile cannot be loaded. (Window 8)

    Today when I tried to use my laptop, I got an error when attempting to log on with my profile. It states:

    "The User Profile Service service failed the sign-in.
    User profile cannot be loaded."



    I am using a different PC right now, of course. I had Googled the error, but none of the solutions (thus far) will work in my predicament. It is a Windows 8 PC, so I cannot access the system BIOS in order to perform a system restore, cause unfortunately, it goes straight to the log on screen(Which is become SOLID BLANK COLOR). I don't have a second profile on the system, either. I can't find any way to access the BIOS, Settings, Admin. Profile, or anything.



    (SOLID BLANK COLOR) the back ground image for the log in screen is a solid color and not an actual image, anymore.

    I can't access the start menu to open the CMD, because I cannot log into my profile and there is no other profile on the PC, besides Administrator ... Which is, unfortunately, hidden. I cannot make it visible, because I'd have to log in to accomplish such a task ...


    The problem is not that I am incompetent and cannot conjure a new profile or complete simple tasks on a computer. My predicament seems to be that I cannot access anything. I need to log onto my profile in order to reach the CMD, or any other settings for that matter. Unless there's some, very well hidden, way to run CMD from the log in screen. I know that there is a minuscule detail that I am overlooking, but I cannot find it.


    If there's any way to access CMD, BIOS, or anything at the log in screen, please let me know,... AS SOON AS POSSIBLE...



    AGAIN,,,AND MOST UNFORTUNATELY WHEN I OPENED MY LAPTOP (IM USING ASUS) = Its going STRAIGHT to the BLANK SOLID Screen and There's that. Nothing.... I cannot find anyway how to log in using safe mode and try anyway boot using f1 or anything.... Please reply my problem immediately/ urgently if anyone already have this solution, because all of my work is in my laptop... sob,sob...

    IMPORTANT Problem: didnt's have a cd win8, just found out this problem, didnt even made another account... and other PC is using win7... 28 Apr 2013...

      My System SpecsSystem Spec

  2. #2


    ....and I solved it by making. A. MISTAKE.

    => Refresh/Reset Windows 8... (This I dont like, because its means reinstalling Win8 and other application, and most unfortunately I have WORST MEMORY to remember all of APPs aNd needed app... )

    For future reference, someone very good solving this please help me....
      My System SpecsSystem Spec

  3. #3


    Posts : 22,582
    64-bit Windows 10


    Hello Nik, and welcome to Eight Forums.

    You might see if the tutorial below for this "The User Profile Service service failed the sign-in. User profile cannot be loaded." error may be able to help fix it. Be sure to read all of it for all available options.

    User Profile Service failed the sign-in - Fix in Windows 8

    Hope this helps,
    Shawn
    Last edited by Brink; 12 Jan 2014 at 17:48. Reason: updaed tutorial link
      My System SpecsSystem Spec

  4. #4


    Posts : 1
    Windows 8


    I've just joined my MS Surface pro to our corporate domain. The join worked fine but now when I try to login with my corporate account I get the message. 'The User Profile Service service failed the sign-in. User profile cannot be loaded.' I've tried the fixes referred to in the post that Brink suggested but the corporate profile is not showing up in the profile list. I've joined several Surfaces to our domain in the past month without any problems.

    Any thoughts or suggestions would be greatly appreciated.
    WD
      My System SpecsSystem Spec

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