GoodOldBill
New Member
- Messages
- 3
- Location
- Canada
I have Windows 8 pre-installed on an Acer laptop. I have a specific password that I use on start up. However, I turned off the computer without using a proper shutdown and somehow the password has been changed because the computer will not accept the password I have used from the very beginning.
Unfortunately, although I live in Vancouver BC most of the time, I am currently in Basel, Switzerland until the end of May and I believe any record of my Windows 25 character code is in Vancouver; thus, I doubt I'll be able to restore Windows until I get back there.
I've been reading your forums and I gather that getting into safe mode in the Acer in Windows 8 is not easy. I've tried doing it the way the documentation says to no avail. I am able to get to system settings but do not find any way to bypass the startup password code.
With all the fiddling around I have done, now the cursor arrow doesn't show and I have to use <Tab> to move around the screen to restart. I restart with the <Shift> key down and that gets me into a mode where I can troubleshoot.
I'm about to accept that this issue is unsolvable until I get home again; but I thought I'd ask anyway. I don't mind paying someone at a local computer shop to do the actual restoration if that is the best way to go.
Any suggestions would be appreciated.
GoodOldBill
Unfortunately, although I live in Vancouver BC most of the time, I am currently in Basel, Switzerland until the end of May and I believe any record of my Windows 25 character code is in Vancouver; thus, I doubt I'll be able to restore Windows until I get back there.
I've been reading your forums and I gather that getting into safe mode in the Acer in Windows 8 is not easy. I've tried doing it the way the documentation says to no avail. I am able to get to system settings but do not find any way to bypass the startup password code.
With all the fiddling around I have done, now the cursor arrow doesn't show and I have to use <Tab> to move around the screen to restart. I restart with the <Shift> key down and that gets me into a mode where I can troubleshoot.
I'm about to accept that this issue is unsolvable until I get home again; but I thought I'd ask anyway. I don't mind paying someone at a local computer shop to do the actual restoration if that is the best way to go.
Any suggestions would be appreciated.
GoodOldBill
My Computer
System One
-
- OS
- Windows 8