Windows 8 and 8.1 Forums


2 step verification and account madness

  1. #1


    Posts : 25
    Windows 8.1 Pro x64

    2 step verification and account madness


    Has anyone tried this yet? I think they either rolled out a broken feature or Windows 8 isn't able to handle it yet. I enabled it and I could no longer sync my passwords because it wouldn't let me trust my PC anymore. If I click the link in settings under the charms menu, it says the URL is invalid. If I look in my account settings, it no longer provides any options to trust a device. What on earth is going on? I can no longer sync any settings, not to mention I have to enter a code every single time just to log in to anything. I tried technical support, but they obfuscated access, making it a giant circular effort. I can't get to a live person to save my life. Live help redirects to self help on everything I've tried. HELP!

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello amrobx,

    It's called "trusted devices" now instead of "trusted PC". Double check using the tutorial below for the new method of adding a trusted PC to see if it may help.
    Here's the tutorial for two-step verification if you like as well.

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 25
    Windows 8.1 Pro x64


    Hi and thanks for the reply. I went through each of the options, first removing any devices and starting over, then I used the link in the settings sync page. I also tried using the option through a browser. In both cases, the sync page still shows that my PC is not trusted and I can't sync passwords, etc.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    Are you doing this in Internet Explorer with cookies enabled?

    Did it give you any errors or messages?

    Did you get and enter the email with the code in it, and check the I sign in frequently on this device. Don't ask me for a code box?
      My System SpecsSystem Spec

  5. #5


    Posts : 25
    Windows 8.1 Pro x64


    Quote Originally Posted by Brink View Post
    Are you doing this in Internet Explorer with cookies enabled?

    Did it give you any errors or messages?

    Did you get and enter the email with the code in it, and check the I sign in frequently on this device. Don't ask me for a code box?
    Yes, cookies are enabled and I checked the box each time. I even tried clearing the cache and trying again. It just said the page no longer exists, only leaving the option to press "OK" which takes me back to my account page. I also tried this on the IE modern app, which gave me the same result. I check the sync menu and it still tells me to trust my PC. Could it that some part of their servers is down?
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    Could be, but I didn't have any issues removing and adding my PC as a trusted device several times while testing.

    If you have not already, try signing out and signing in or restarting the PC to see if that may toggle it. If not try using step 3 in OPTION TWO to add your PC as a trusted PC again to see if it may work this time.

    If it still will not trust your PC, then you might turn off two-step verification for now, and try again later if it is a MS server issue.
      My System SpecsSystem Spec

  7. #7


    Posts : 25
    Windows 8.1 Pro x64


    I've tried restarting, shutting down, etc. Finally, I just gave up and left it alone. I came back later today and it was magically trusted now... ? That confused me, but at least it should sync all of my settings. Apparently ignoring it did the trick, lol. In all seriousness, I truly do think it was an issue with their servers. Either that or Windows was doing something very strange.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,582
    64-bit Windows 10


    Great news.

    Microsoft had just updated "Microsoft accounts" to have the two-step verification, so there was most likely a delay with the servers being overloaded with everyone updating their trusted devices and two-step verification.
      My System SpecsSystem Spec

  9. #9


    Posts : 2
    Windows 7


    The biggest issue I have now is that 2-factors authentication (2FA) BROKE Family Safety as follow:

    1). On a computer managed by Family Safety, access a restricted website
    2). A pop-up box will show up asking for permission by entering the "Parent" MS account
    3). Entered username and password.... "INCORRECT PASSWORD" is shown.

    There is NO other edit box to enter the 2FA code. Since 2FA requires the code to be entered but there is no means to do so for Family Safety, turning on 2FA breaks Family Safety.

    IF I disable 2FA, then this works.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,582
    64-bit Windows 10


    Hello Chuck, and welcome to Eight Forums.

    When using 2FA, see if using an app password with Family Safety instead may work.


    Create or Remove App Passwords in your Microsoft Account when Two-Step Verification is Turned On
      My System SpecsSystem Spec

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2 step verification and account madness
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