Windows 8 and 8.1 Forums


New mail address, new Windows Live ID???

  1. #1


    Posts : 13
    Windows 8 pro

    New mail address, new Windows Live ID???


    Hi,

    Don't know whether this is the right forum for this question, but here goes :-)

    The email provider I've been using for 15 years is closing down, and I'll lose my current email address. It's the one which identifies my Windows Live ID, and which I've used to access my Microsoft account, buy Windows 8 etc. etc.

    I've read that you can't rename a Microsoft account, that is, change the user name (email address). Am I right in assuming that I'll have to open a new Windows account (new Windows Live ID) when I get the new email address?


      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Pluto,

    Yes, you sure can change the email address for your Microsoft account. The tutorial below can help show you how to. Be sure that you do step 9 and 10 to apply it.

    Microsoft Account - Change Email Address in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8 pro


    Brilliant ! Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    You're most welcome.
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8 pro


    Just a quick update on efforts to change my Live ID email address. I'd already managed to create a new address within Live.com. As if to confirm it, I'd been offered to "Start using your new alias: xxxx@live.no" (where "xxxx" stands in for my name, and ".no" stands for Norway where I'm holed up).

    Now, the next step is to actually change the email address of my Microsoft Account. After navigating to the Overview part of Account page, I click on "Rename account".

    There are two options here. Create a new email address / Use a different address. I choose the second option because I want to use xxxx@live.no.

    This results in the following notice: "You can't use @live.no in your Microsoft account email address. Please try a different email address."

    To cut a long story short, after trying umpteen times and approaches to solve the problem, I did a bit of Googling yesterday. The problem has been aired on the Microsoft Community forum. Here's a snippet of the official explanation (to which about 350 people have responded):

    We have discovered that a small percentage of users experienced problems accessing some of their email messages after they renamed their account. As a result of that investigation, we have taken two actions:


    • We first turned off the “rename” functionality to investigate any negative issues resulting from renames.
    • We have fixed many user accounts that were renamed and experienced issues accessing some of their email.

    We are still actively working to resolve all issues associated with account rename and apologize for the delay. The rename option will be activated when we are confident that no further issues will arise.

    Here's the web address for that conversation:

    Why can't I change my Microsoft account email? - Microsoft Community

    There's another discussion here:

    Why can’t I change my Microsoft Account email? | trekker.net



    So as a last resort I went back and clicked on "create a new address". You're given four options: @outlook.com, @hotmail.com, @hotmail.no and @live.no.

    I can't use @live.no because it's already taken - by me. I try xxxx@hotmail.no. That works (amazingly!). I then deleted my xxxx.live.no address, went back to the "rename account page and created a new address for my Live ID, xxxx.live.no. That worked too.

    I don't know what the moral of all this is, but I'm sure there is one.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,582
    64-bit Windows 10


    Hopefully Microsoft will get the bugs worked out soon to get it enabled again.

    Thank you for posting back with your findings.
      My System SpecsSystem Spec

  7. #7


    Posts : 14
    windows 8 pro


    HI guys. I know what am about to ask is not the answer to your ?. I have a similar situation. I change my email address that i made when msn came out. i have my messenger xbox and a lot together with these account. so when i learn i could change my email and keep the account may me happy. so when i change the email the problem was when i log in to my windows 8 i still see my old email and the email is in the mail app i wanted to erase it and is not letting me. it doesnt allow me to switch accounts. i thought if i change the name only all my messenger xbox account stay link. how do i fix this without refreshing windows 8. i dont want to reinstall all my games again. it takes to much time
      My System SpecsSystem Spec

  8. #8


    Posts : 22,582
    64-bit Windows 10


    Hello crazyloverd,

    Did you do steps 9 and 10 in the tutorial below after changing the email address for your Microsoft account? This is what makes the change in Windows 8.

    Microsoft Account - Change Email Address in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    Windows 8 pro


    Yepp, I did 10 - that is, I now sign in to my Microsoft account using the new email address.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,582
    64-bit Windows 10


    Great news.
      My System SpecsSystem Spec

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