Windows 8 and 8.1 Forums


Lost access to Admin account - urgent help pls

  1. #1


    Posts : 5
    windows 8

    Lost access to Admin account - urgent help pls


    Hi Guys,

    I bought this Laptop pre-installed with windows 8 couple of months ago. I created a new user with admin rights and was working fine. Then, I created new user (an invalid microsoft account) and assigned it admin rights. This account is like a junk account admin@admin.com and assigned admin rights. I never set any password for this. For some reason, I changed my original admin account to normal user. Now, I cant login using the invalid microsoft account and lost my admin rights to my laptop. Also, I dont have recovery cd created.

    What options do I have to get back admin status?

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Download Hiren's BootCD 15.2 - All in one Bootable CD www.hiren.info , burn it to CD/USB, change BIOS to boot from it then use
    Offline NT Password Changer 2011-05-11


    Please report back if this solves your problem.
    Last edited by topgundcp; 09 Mar 2013 at 14:32.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8

    Partition number?


    I downloaded Hiren boot cd, was able to boot my laptop (windows 8) using the CD.

    I selected offline password updater, but the updater stopped at the first selection.

    It prompted me to select parition number. Whatever number I keyin, it showed me the same selection screen and does not allow me to proceed further.

    Help pls?
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Here's a better solution and in your case, use reset the password option:
    User account type changed from Admin to Guest
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    windows 8


    Thanks for your continued help.

    I tried both the options:

    1) Password Changer menu - I am unable to proceed after Partition menu. I hit entet without typing anything OR enter 1 etc., it comes back with the same screen.

    2) Mini XP option - I went to this HBCD-> Programs Menu. In the password renew dialog, I dont see my windows folders to select it as Target. All I see RamDrive, HBCD and Mini XP

    Look forward to further suggestions.
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Do you see all your Hard Drive listed as shown below:
    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8


    Unfortunately, I dont see any of my hard drives.. All I see is 3 drives: 1.RamDrive, 2. HBCD and 3. Mini XP

    I can still use my laptop fine, but without admin privileges.
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Does your Windows use UEFI with GPT disk format ? If so then may be this approach will not work. Do you have Windows Installation Disk available ? Or can you create a Recovery Disk from another PC ? We can try different method.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    windows 8


    I think UEFI.. This was recently purchased Laptop and it came with Windows 8. Unfortunately, I didnot create a recovery CD.

    My 2nd laptop has Windows 7 and not 8. What else can be done?
      My System SpecsSystem Spec

  10. #10


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    The other method I have in mind will require a UEFI recovery disk. Do you have important data that need to be saved ? if not, I think you can restore back to the original from factory without a recovery CD by booting the PC and press one of the function key to get to the recovery menu and restore back to factory. The Function Key differs from different laptop manufacturers. Go to the manufacturer website and download the manual for your laptop model, it may have the information about what Function Key to use.

    BTW, you need to fill out "My system specs" to get better help.
      My System SpecsSystem Spec

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Lost access to Admin account - urgent help pls
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