Windows 8 and 8.1 Forums

Dell software glitch

  1. #1


    Posts : 3
    windows 8

    Dell software glitch


    Hi,
    This morning i was looking at the computer (laptop) that i got from Dell for my daughter for xmas. It is a lower end dell, i3 with the basic version of windows 8 on it.

    I wanted to ad an administrator account and change her account to a standard user. I was able to create the administrator account, however, i was not prompted to enter a password. Not knowing windows 8 i thought maybe it would fix itself on reboot and in anycase, i switched her account to a standard user.

    When i rebooted, i found myself in a bad spot - only 1 admin account and when i tried to go back in, i of course was prompted to enter a password - for which i had never entered.

    I called dell, and they promptly explained that this was a known glitch and they would happily apply an insta-fix for the low low price of 79 dollars. I wasn't really happy about this since, i only paid about 450 for the laptop.

    How do i fix this?

    Thanks!

    Wes

      My System SpecsSystem Spec

  2. #2


    Posts : 3
    windows 8


    as an update - going through the settings, it indicates that there are no administrative accounts. I'm trying the reset PC option - so far it looks like it is working. Fingers crossed.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    windows 8


    yep, that worked.
      My System SpecsSystem Spec

  4. #4


    Thanks for the update as I'm sure others will encounter this...
      My System SpecsSystem Spec

Dell software glitch
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