Windows 8 and 8.1 Forums


Microsoft Account not signing in

  1. #1


    Posts : 4
    Windows 8

    Microsoft Account not signing in


    Ok, so yesterday when I tried to log into my new Samsung Series 3 Laptop, I get a strange error. "Password incorrect. Please reset it at live.com/yadayadayada" And I do so, finding out that it didn't work. But on my old laptop with Windows 8 PRO (Not OEM, which my Samsung is) can log in just fine! I called support, to find that they said "To reset the password" and I do so, nothing. Can someone help me?

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Thebuilderdd,

    Double check using the tutorial below to see if it may help to reset or change your Microsoft account's password. If you use the email option, then be sure to check your email to replay to it and confirm the reset before it will be applied.

    Sometimes, this process may take a while though.

    Microsoft Account Password - Change or Reset in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

Microsoft Account not signing in
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