I am trying to upgrade a Lenovo Thnkpad X220 from Windows 7 to Windows 8 Pro. I downloaded W8 and installed it with no noticeable problem.
The problems arose when I tried to connect to the Microsoft Store. I already had an account on the Microsoft I had set up with Windows 8 on a separate laptop. I could not connect to the store using any of the apps. However, I could access the internet with Explorer and access my e-mail using Outlook.
I tried clean boot and I also tried booting in Safe Mode with networking. None of these helped. In Safe Mode, when I tried to connect to the Store, I got an error message saying that it's says "can't open Metro apps with a built-in administrator account". I was logged into my normal user account, so I don't know why it was informing me that I was using the "built-in administrator account".
I created and deleted additional user account to try to connect to the Store, but without success. So I deleted all the user accounts, leaving only one local administrative account. In Windows Explorer in the C:\ folder the only users "Placeholder Local" (my generic local user account) and "Public".
I then tried to create a new user account that would connect to the Microsoft store. However, when I enter my information and press "submit", I get the following error message:
"an account using this Microsoft account already exists on this PC."
As far as I can tell, the generic local user account is not using the Microsoft account since I created it with a different e-mail address. I have no idea what is going on or how to fix it.
Jim
The problems arose when I tried to connect to the Microsoft Store. I already had an account on the Microsoft I had set up with Windows 8 on a separate laptop. I could not connect to the store using any of the apps. However, I could access the internet with Explorer and access my e-mail using Outlook.
I tried clean boot and I also tried booting in Safe Mode with networking. None of these helped. In Safe Mode, when I tried to connect to the Store, I got an error message saying that it's says "can't open Metro apps with a built-in administrator account". I was logged into my normal user account, so I don't know why it was informing me that I was using the "built-in administrator account".
I created and deleted additional user account to try to connect to the Store, but without success. So I deleted all the user accounts, leaving only one local administrative account. In Windows Explorer in the C:\ folder the only users "Placeholder Local" (my generic local user account) and "Public".
I then tried to create a new user account that would connect to the Microsoft store. However, when I enter my information and press "submit", I get the following error message:
"an account using this Microsoft account already exists on this PC."
As far as I can tell, the generic local user account is not using the Microsoft account since I created it with a different e-mail address. I have no idea what is going on or how to fix it.
Jim
My Computer
System One
-
- OS
- Windows 8
- System Manufacturer/Model
- Lenovo Thinkpad X220
- Memory
- 8 GB