Windows 8 and 8.1 Forums


Apps and Tiles Not Working or Responding: Fix in Windows 8

  1. #10


    Posts : 22,582
    64-bit Windows 10


    Hello ihanson, and welcome to Eight Forums.

    As a test, switch this Microsoft account to a local account, then switch it back to a Microsoft account to see if that may toggle this to work properly again.

      My System SpecsSystem Spec

  2. #11


    Posts : 8
    Windows 8.1


    Hi Brink, thanks for the welcome - seems like a nice place

    I did that test, and I still have the same install errors and any metro app besides the store, I am unable to open. I'm thinking that I need to fix those registry values somehow.

    Any more ideas? I would consider a clean install, but I've got a lot of programs installed, and I also don't have any physical media to do a refresh with. Also, I have tried going back to a restore point, but no luck.

    I also checked, and it has nothing to do with the "built-in administrator account" - I'm on my own personal account.

    As another test, I just went into the other user that I have on the computer, my wife's account, and all of the store and everything work perfectly!

    Would there be an option to just create a brand new user, somehow copy over all my existing settings, programs, etc, then see if the store works and delete my old user since it's hosed up? I'm thinking in my process to try to fix the problem earlier, I made it worse.

    I'm also wondering if messing around with the start menu replacement Pokki has anything to do with it, since I installed and uninstalled it various times, and ran a fixit tool they had since the program wasn't starting for me. Still never got it to work again on my username, but it works perfectly on my wife's user account. It may have nothing to do with the Metro Apps and store problem, but it is another difference between my account and my wife's.

    Cheers
    Last edited by Brink; 03 Apr 2014 at 15:32. Reason: merged
      My System SpecsSystem Spec

  3. #12


    Posts : 22,582
    64-bit Windows 10


    In that case, you could do this below to use a new account for yourself instead.

    1) Switch you current account to a local account.

    2) Create a new Microsoft account on your PC that will be an administrator with the same email address as your old Microsoft account.

    3) Sign in to your new account, copy anything (ex: music, documents, etc...) you wanted from your old account to the new one.

    4) If everything checks out ok, then you could delete your old account.
      My System SpecsSystem Spec

  4. #13


    Posts : 8
    Windows 8.1


    I actually just tried that and I was able to create it successfully, and I'm pretty sure the store would work fine, but whenever I tried to log in I get stuck with this weird app that's running - it covers the whole screen and says "Please Wait" and I can't minimize it or kill it or interact with it, and it doesn't ever go away.
      My System SpecsSystem Spec

  5. #14


    Posts : 22,582
    64-bit Windows 10


    The "Please wait" is Windows setting up the user profile for the new user account. It normally doesn't take long to finish though.

    Looks like it may be time to consider to refresh Windows.
      My System SpecsSystem Spec

  6. #15


    Posts : 8
    Windows 8.1


    I'm thinking it definitely has something to do with those registry files that showed up in the log from the automatic Windows App cleanup tool. Is there any way to copy the good registry from my wife's user over to mine? Or something similar? Like just copying and pasting a folder into the registry so I have all of the correct registry files needed to make the store run smoothly?
      My System SpecsSystem Spec

  7. #16


    Posts : 22,582
    64-bit Windows 10


    Not unless you have a restore point dated before this happened to go back to via System Restore.
      My System SpecsSystem Spec

  8. #17


    Posts : 8
    Windows 8.1


    So I ended up making another Windows account, the same as my previous one, just with a 1 at the end. I made a new user linked up with that name and the whole thing worked out just fine. Since my other account was pretty new - had no paid apps or many emails associated with it, I'll just move on to this account. Thanks for the responses - this is a weird workaround, but it's working for me and that's what counts!
      My System SpecsSystem Spec

  9. #18


    Posts : 22,582
    64-bit Windows 10


    Great news ihanson.
      My System SpecsSystem Spec

  10. #19


    Posts : 8
    Windows 8.1


    So this fix is also useful - it cures the "please wait" problem screen.

    windows 8.1 hangs on Please Wait screen (restoreoptin) - Microsoft Community
      My System SpecsSystem Spec

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Apps and Tiles Not Working or Responding: Fix in Windows 8
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