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Would you buy hardware at a supermarket chain?

msdos622wasfun

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Member
Hey everyone. So a couple weeks ago I was pondering how nice it would be to purchase a wireless mouse to use with my new Mac mini (which is sitting here on my desk and shares my monitor with my gaming rig) as well as my laptop, because it got to the point where I was sick of dealing with extra cables that I could probably get rid of. So we just happen to be at a local Meijer's superstore (for those of you who don't know, here in Michigan, it's like a Wal-Mart). We were getting some photos developed, and I was walking down the electronics aisle, and suddenly I noticed -- mice! Hmm, here's a nice Logitech that is on sale for $20 (normally $30), so I said, what the heck ... perfect impulse buy, I needed one, so I bought it.

Took it home, plugged it in ... hmm ... mouse pointer won't move. But ... huh? The buttons work when I click them? In three different machines, it was doing the same thing. You could make the buttons work, but the mouse pointer would not move no matter what.

I'm thinking, ah geez, do I just return this and go to an actual computer store and get something better, or do I exchange it for an identical replacement?

I said, well, maybe I just got a lemon. Went back, exchanged it, brought the new one home. Works like a charm!

So yeah, I guess I just got a dud, and that could have happened no matter where I bought it. And there seems to be some sort of stigma dictating that one shouldn't buy computer hardware at that type of store ... I mean, all serious computer users buy their gear at Newegg, Amazon, Micro Center, etc., right? :)

But anyway, I really like this mouse. It's a Logitech M310. The way I see it, it would be the same mouse even if I bought it somewhere else.

Anyone else have a similar story?
 

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azasadny

Moved to ten*****s.com
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The only store I routine steer people away from in BestBuy because I've purchased a few defective devices from them and they don't want to provide a refund, they offer an "in store discount", which is ridiculous. MicroCenter has very fair return policies, so that's one of the main reasons I shop there...
 

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fireberd

Beach Observer
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You can get duds anywhere. I recently bought a new wireless Logitech mouse (M705 model). I didn't look inside the package as it was factory sealed. When I got home the small USB transceiver that plugs into the PC was missing. As it was factory sealed, it had to have been left out during production. I contacted Logitech and they sent out the missing part within a week. I could have taken it back to Sam's Club but didn't want to drive the 35 miles (one way) just for that.

I haven't shopped at Best Buy for years. The closest one is an hour away.
 

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msdos622wasfun

Member
Member
The only store I routine steer people away from in BestBuy because I've purchased a few defective devices from them and they don't want to provide a refund, they offer an "in store discount", which is ridiculous. MicroCenter has very fair return policies, so that's one of the main reasons I shop there...

Yeah I like Micro Center too. My current gaming rig consists of many parts obtained from there.
 

My Computer

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  • OS
    Windows 8.1 Pro x64
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    Custom built/assembled myself
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    AMD FX-8350 Black Edition
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    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
    Sound Card
    On-board audio
    Monitor(s) Displays
    Dell UltraSharp U2713HM 27" LCD
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    2560 x 1440
    Hard Drives
    Samsung 840 EVO 250 GB SSD
    Western Digital Caviar Black 2.0 TB SATA-3
    PSU
    Corsair HX850W
    Case
    Cooler Master HAF XM
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    Stock
    Keyboard
    Logitech MK520 wireless
    Mouse
    Logitech MK520 wireless
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    22 Mbps
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    Windows Defender, Malwarebytes

msdos622wasfun

Member
Member
You can get duds anywhere. I recently bought a new wireless Logitech mouse (M705 model). I didn't look inside the package as it was factory sealed. When I got home the small USB transceiver that plugs into the PC was missing. As it was factory sealed, it had to have been left out during production. I contacted Logitech and they sent out the missing part within a week. I could have taken it back to Sam's Club but didn't want to drive the 35 miles (one way) just for that.

I haven't shopped at Best Buy for years. The closest one is an hour away.

Still it's funny how your mind considers all sorts of possibilities, when nine times out of ten it's the simplest and most logical explanation that is the correct one. I even read a suggestion somebody had (who had the same mouse and the same problem) to unscrew the back and re-seat something, but instead of four screws like the guy said, I could only find two, and the back just didn't want to come off. Then I thought it was the battery, but why would it be the battery if the buttons work but the mouse pointer won't move, etc., etc. Drivers? The instructions said all you have to do is plug it in and start using it, no software required.

So, yeah. Just go back to the store and get one that works. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
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    PC/Desktop
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    Custom built/assembled myself
    CPU
    AMD FX-8350 Black Edition
    Motherboard
    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
    Sound Card
    On-board audio
    Monitor(s) Displays
    Dell UltraSharp U2713HM 27" LCD
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 840 EVO 250 GB SSD
    Western Digital Caviar Black 2.0 TB SATA-3
    PSU
    Corsair HX850W
    Case
    Cooler Master HAF XM
    Cooling
    Stock
    Keyboard
    Logitech MK520 wireless
    Mouse
    Logitech MK520 wireless
    Internet Speed
    22 Mbps
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    IE/Chrome/Firefox
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    Windows Defender, Malwarebytes

jimbo45

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Hi there.

Hardware is hardware -- if it's sold cheap at a supermarket - why not.

Have you ever bought Gasoline / Petrol / Diesel at a Supermarket.

Your consumer rights are no different if you buy it in a Supermarket or a specialist hardware store. In fact you might find it EASIER to deal with returns at a supermarket as they tend to have customer service areas -- at least the bigger ones do and they'll usually change it without question or refund your money if they don't have any more left.

Cheers
jimbo
 

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elbmek

New Member
Pro User
I buy hardware wherever it is convenient. Our local hyperstore (ASDA - Walmark) has precious little in the way of hardware and almost ZERO in software. They also tend not to sell too much 'branded' but their own rubbish. They are festooned with damn console stuff. I bought a wireless mouse from them, its now in hardware heaven after going into the trash.


and all keyboards they sell are black! I asked why, they replied because thats what people want. I said I dont, I want white.

They sell tablets and ipad things and laptops but no desktops.

Here in the UK we also have PC World? Grossly over priced and customer service that best on the Titanic. I wont use them. They too sell only black keyboards.
 

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msdos622wasfun

Member
Member
Hopefully the mouse I bought lasts a long time. It shouldn't have to die after six months just because it was inexpensive. Reviews online of the M310 are mostly positive, so I'm hopeful.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built/assembled myself
    CPU
    AMD FX-8350 Black Edition
    Motherboard
    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
    Sound Card
    On-board audio
    Monitor(s) Displays
    Dell UltraSharp U2713HM 27" LCD
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 840 EVO 250 GB SSD
    Western Digital Caviar Black 2.0 TB SATA-3
    PSU
    Corsair HX850W
    Case
    Cooler Master HAF XM
    Cooling
    Stock
    Keyboard
    Logitech MK520 wireless
    Mouse
    Logitech MK520 wireless
    Internet Speed
    22 Mbps
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    IE/Chrome/Firefox
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    Windows Defender, Malwarebytes

popeye

New Member
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Heck, I buy hardware off of Ebay so i suppose a big box store would actually be a step up. :)
 

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    Windows 8.1 Pro 64-bit
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    Acer V3 771G-6443
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    Samsung SSD 850 EVO 250 GB
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    90 watt brick
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    Bluetooth
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    Comodo
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    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

HippsieGypsie

It's Gururrrrrr8!
My fiance works at our local Meijer store so I get to use her discount card. In fact just last week I bought some DVDs and a thumb drive there. Hardware is hardware no matter where it's purchased. Quality control is the responsibility of the manufacturer. How some lemons get by is a wonder.
 

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    Intel Pentium D Dual Core
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Staples is nice.
Good in-store help.

I needed to add RAM to my computer & the clerk took one like mine apart & showed me where & how to do it. :)
 

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    Windows 8.1.1 Pro with Media Center
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    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
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    Manufacturer Gateway Model SX2110G (P0)
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    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
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    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
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strollin

Old Guys Rule!
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Buying hardware with a known brand name (such as a Logitech mouse) shouldn't be a problem at any store, supermarket or other. Where it would get iffy for me would be if the supermarket was selling hardware under their own brand name.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
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    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
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    Corsair CX 750M
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    Antec 100
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    Coolermaster CM 212+
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    IBM Model M - used continuously since 1986
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    Microsoft IntelliMouse
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    665Mbps/15Mbps down/up
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    FireFox, MS Edge
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    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.

elbmek

New Member
Pro User
Hopefully the mouse I bought lasts a long time. It shouldn't have to die after six months just because it was inexpensive. Reviews online of the M310 are mostly positive, so I'm hopeful.
bought a cheapo mouse from Asda, actually labelled Panasonic - It went back by sonic speed too. (same day).
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

elbmek

New Member
Pro User
Where it would get iffy for me would be if the supermarket was selling hardware under their own brand name.
I completely agree but some are actually very good. Many are made under licence from 'known' brand names. Asda (again) have some nice food indeed under their own brand but as for hardware well ????
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

strollin

Old Guys Rule!
VIP Member
Pro User
Where it would get iffy for me would be if the supermarket was selling hardware under their own brand name.
I completely agree but some are actually very good. Many are made under licence from 'known' brand names. Asda (again) have some nice food indeed under their own brand but as for hardware well ????
The problem is that you may not know from what brand name source the product was licensed (you may not even care). All I'm saying is that I would look a little harder before buying some hardware that was under the store's brand name.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.

elbmek

New Member
Pro User
agreed strollin'
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

AddRAM

R.I.P. Gary
Member
The store only sells the part, nothing to do with it working or not, but as long as they exchange, it`s all good.

Better then doing it through the mail huh ??
 

My Computer

System One

  • OS
    Windows 7 Pro x64 Windows 10 Pro x64 Build 9926
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway GT5404
    CPU
    Intel Core 2 Duo E6700 @ 2.66 GHz
    Motherboard
    Intel D945GCL
    Memory
    4GB PC2 6400 @ 800 MHz CL 6-6-6-18
    Graphics Card(s)
    MSI GTX660 TF3 2GB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Gateway FPD1975W
    Screen Resolution
    1440 x 900
    Hard Drives
    Samsung 850 EVO 120GB SSD / WD 500GB
    PSU
    Corsair HX750
    Case
    OEM
    Cooling
    OEM
    Keyboard
    Gateway KB-0401
    Mouse
    Gateway MOAKUO
    Internet Speed
    Verizon Quantum Gateway 60 / 60
    Browser
    Chrome / IE11
    Antivirus
    MSE / Defender / MBAM

msdos622wasfun

Member
Member
Still works. We live in good times -- one can pick up milk, eggs, motor oil, and mice under one roof!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built/assembled myself
    CPU
    AMD FX-8350 Black Edition
    Motherboard
    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
    Sound Card
    On-board audio
    Monitor(s) Displays
    Dell UltraSharp U2713HM 27" LCD
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 840 EVO 250 GB SSD
    Western Digital Caviar Black 2.0 TB SATA-3
    PSU
    Corsair HX850W
    Case
    Cooler Master HAF XM
    Cooling
    Stock
    Keyboard
    Logitech MK520 wireless
    Mouse
    Logitech MK520 wireless
    Internet Speed
    22 Mbps
    Browser
    IE/Chrome/Firefox
    Antivirus
    Windows Defender, Malwarebytes

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