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wireless keyboard works only if the PC is restarted


Rafal

New Member
Posts
12
#1
ACER Aspire XC-605 Desktop PC with S240HLBID Full HD 24" LED Monitor
windows 8.1 64-bit
inter core i5 processor 4440
intel hd grathics
2 tb hard drive
8gb ddr3 memory
dvd-super milti drive
card reader
intergrated lan 10/100/1000
wireless lan-bluetooth
with monitor
S240HLBID Full HD 24" LED Monitor
and wireless keyboard
and wireless mouse

it started 2 - 3 weeks ago

when i turned on my pc i find that my keyboard wont work so i though " problem with batteries" but when i change batteries the problem is still there, i have restarted the PC if the problem is still there and the keyboard works but when i turned off my PC and when i turned it on the following day the problem is still there but it goes away when i restart the PC.

i have posted a post about audio and video stutter when moving mouse it been solved but did not solved problem with my wireless keyboard and i got this computer 2 months ago and i got those problems plz help me to solve this problem and thx.

if anyone have solved the problem please reply me it would be great thx a lot for your time.
 

My Computer

System One

  • OS
    windows 8.1

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Wireless devices, especially wi-fi are known causes of the stuttering. Wireless peripherals potentially can also be a source of those problems.

As you also have the problem of keyboard not working unless rebooted, which is not an "audio" problem but may be one source of the stuttering, work on getting that corrected. It may be the particular keyboard interface. I had a Logitech wireless keyboard and had problems with slow reaction to keyboard keys. I replaced it with a Microsoft wireless keyboard and no more problems. I also have had similar problems with a Logitech wireless mouse (Bluetooth interface on both the keyboard and mouse or as Logitech calls it "Unifying" interface).
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
The first thing is to post the keyboard problem in the appropriate forum section. Get it resolved then work on the audio problem. I see you have posted the keyboard problem, see what happens there.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
620
#5
Power down, unplug the power cord from the wall then move the dongle (the wireless receiver) to a different USB port. Ideally, it should be in the pair designated for the keyboard and mouse which are typically at the top (assuming tower PC) of the rear panel I/O area. Then reboot and see what happens.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
Posts
5
#6
OK Ive got exactly the same issue. On turn on mouse works but keyboard dead. Use mouse go for restart keyboard now fine. System restore to before 14/03/2015 Intel (R) Technology Access clears the problem. But I cant stay on that restore point as it gives me so many other windows errors. Stepping back is a nightmare. So it looks as though that update has caused the issue but how do I fix it. At present turning the PC on is a 2 step process. All I can say is your not alone !! Any great ideas welcomed
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP Pavillion

Rafal

New Member
Posts
12
#7
k thx still having problems with my mouse and keyboard still when 15 past everything sound video mouse stutters glitches lags i think i might go to the store were i brought it and then they will fix it
 

My Computer

System One

  • OS
    windows 8.1
Posts
5
#8
So yesterday I went into task manager (processes) and found Intel (R) Technology Access (click on name to put in alphabetical order if that helps) and i ended the application. Mouse immediate ok. Today I find that it has stayed off (looked in services says stopped which is good news at present as PC is working fine. Keyboard good mouse good Disc not at 100% CPU back under 10% so that will do until hopefully intel do a patch.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP Pavillion

Jho

New Member
Posts
1
#9
Same case here. My pc is Acer Aspire XC-605 too. I got this problem a week ago. 2 days after I bought it. I did almost everything, replace keyboard and mouse, connect to every single usb socket, update chipset. NONE OF THESE WORKS! Been thinking what did I do for 2 days for this to happen. Guess what...92 Important and 3 Optional WINDOWS UPDATE. Do this:

PC Settings->Update and Recovery->Recovery->Remove everything and reinstall Windows->Only the drive where Windows is installed->Just remove my files

After all my frustration, the problem is GONE. I will never update again until Windows 10 maybe.
 

My Computer

System One

  • OS
    Windows 8.1
Posts
5
#10
Update had HP support get back to me today. They came on line and uninstalled Intel (R) Technology Access and Intel Update. They say PC will just use standard drivers till a fix is issued all fine on the PC now. Allowing auto updates is a bit of a lottery. If anything needs sorting out in the PC world its all these different updates.............. Only waisted a day and a half not to bad !
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP Pavillion