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Solved Wireless driver keeps crashing and freezing computer


Posts
52
#1
My wireless driver keeps on crashing then the internet cuts off.
When the internet cuts off, connecting to a wireless network or resetting the network adapter freezes the computer.
I have the latest wireless drivers on my computer.
What can be done to fix this?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Google Chrome
    Antivirus
    Comodo Internet Security
#2
Follow these steps:
Powercycle the network:
1. Shut down your computer.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the computer has been tested on another network.

 

My Computer

System One

  • OS
    windows
Posts
52
#3
I have done all these suggestions and refreshed my computer and still the internet keeps cutting off. If I attempt to restore the internet after it cuts off, the computer freezes.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Google Chrome
    Antivirus
    Comodo Internet Security

TrustMe

Member
Member
Posts
146
#4
I don't know if this will help you but I have a Samsung smart tv that was driving me crazy. It was constantly dropping the wifi connection. What finally worked for me was to assign the tv a static IP address (outside of DHCP range) and set DNS to manual. I used Google's public DNS. Some routers allow you to reserve an IP address but if you set it outside of DHCP range, it will never change.

Google's Public DNS IP addresses (IPv4) are:

  • 8.8.8.8
  • 8.8.4.4
Google's Public DNS IPv6 addresses are:

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844
It has been 5 days now and not one dropped connection.
 

My Computer

System One

  • OS
    Windows 8 Pro
Posts
52
#5
I've tried that, and my internet keeps on disconnecting. I'm sick of always putting my computer to sleep then on again to get internet back, repeatedly.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Google Chrome
    Antivirus
    Comodo Internet Security
Posts
52
#6
My internet problem has got worse. Now when I go to a room which does not have my router in, the internet cuts off.
Is it a hardware issue? Should I get my wireless card replaced?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Google Chrome
    Antivirus
    Comodo Internet Security
Posts
52
#7
The problem was a hardware issue caused by a faulty wireless antenna. I got the insurance company to fix it and now it works.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Google Chrome
    Antivirus
    Comodo Internet Security