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windows update or Flash Player causing issue with RealTek

nickfree

New Member
After updating my pc i started having a well known issue with realtek hd audio and my sound;
i had a popup baloon appearing saying 'you just unplugged a device from the audio jack' and then no sound.
and then somtimes reapering saying the oposite and got sound again.

i found some temporary fixes like going to device manager and disabling then reenabling Realtek, or running the inbuilt windows troubleshooter for audio and sound, but after a reboot same issue came back.
i tried to uninstall the drivers then reeinstal them but it didnt help.

so i restored the pc to before the update wich was like 4 days ago, and now everything seems to be fine.

in this windows update there was an update of Flash player for IE ,and i somehow suspect that this is the culprit.

might also be the update i manualy made for Firefox since i saw there was a new flash player version.

the reason i suspect it is the flash player faults is that when i had no sound, when trying to watch a video on youtube i got "an error occured", which wouldn't happen while i had sound, but i didnt really looked into this issue enough to verify it.

anyhow the problem now is that i would like to get those windows"important security updates"without them messing my pc.
and what to do with future updates?, i thought of hidding these ones so i know wich are the new ones.

Thanks.

these are the updates:

Security Update for Internet Explorer Flash Player for Windows 8 for X64-based Systems (KB2974008)

Security Update for Windows 8 for x64-based Systems (KB2961072)

Security Update for Windows 8 for x64-based Systems (KB2971850)

Security Update for Windows 8 for x64-based Systems (KB2972280)

Security Update for Windows 8 for x64-based Systems (KB2973201)

Security Update for Windows 8 for x64-based Systems (KB2973351)

Update for Windows 8 for x64-based Systems (KB2960837)

Update for Windows 8 for x64-based Systems (KB2962407)

Windows Malicious Software Removal Tool for Windows 8, 8.1 and Windows Server 2012, 2012 R2 x64 Edition - July 2014 (KB890830)
 
Last edited:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    asus
    CPU
    intel

fireberd

Beach Observer
VIP Member
Pro User
Do you have all the Windows 8.1 and 8.1.1 updates? There were some isolated sound issues after the 8.1 update and the current updates assume 8.1 has been installed.

If you go to the Desktop and then start Internet Explorer, Click on Tools then Windows Update. You can then select which updates you want to install (uncheck the Flash Player update for example). You can select all the ones you want or only select one at a time, install that (or them) and then see if sound is still working.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

nickfree

New Member
Do you have all the Windows 8.1 and 8.1.1 updates? There were some isolated sound issues after the 8.1 update and the current updates assume 8.1 has been installed.

i should have mentionned it, i still use windows 8; i tried to upgrade to windows 8.1 the moment it came out, but it realy messed up my pc and i had to reinstall windows.

i thought of trying to install the new version of flash player just on firefox and see what happens [since the issue i mentionned about the error on youtube occured in firefox, (i havent checked it on IE)] ,
and if everything is ok then start installing windows updates one by one after creating a restore point first,
but i wanted to post my problem here first to see if there was a known issue before having to go through all the process of testing since im really glad now with everything working fine and dont want to risk pc's stability again.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    asus
    CPU
    intel

jamana71264

New Member
It is coming from the update # KB2972280 if you uninstall this update, problem solved. I've gone through the same steps as you, I even went so far as to contact Microsoft 5 times and remote connect, no one has found a solution. Uninstalling this update will solve your problem though...
 

My Computer

System One

  • OS
    Windows 8

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