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Windows update KB3000850 causing a problem with my machine


Jay1496

New Member
Posts
5
#1
I had installed the update mentioned in the title, installed fine with no problems. When I went to shutdown my laptop, the screen would go off like it normally does, but the system does not shutdown. The power light still stays on, and I see a flicker of the HDD light but they do not turn off. I had left it for about 10 minutes, but it had still not turned off. Any ideas why this is happening? I saw that Avast was causing some problems with this update, but I do not use it.

OS: Windows 8.1 x64
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 17-3737
    CPU
    Intel Core i5-4200U
    Motherboard
    Dell 02TKW1
    Memory
    6GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17.3" Built-in display
    Screen Resolution
    1600x900
    Hard Drives
    750GB
    Keyboard
    Integrated UK
    Mouse
    Built-in trackpad (USB mouse sometimes used)
    Browser
    Google Chrome
    Antivirus
    McAfee LiveSafe - Internet Security

karstenes

What does the fox say?
Member
New York, USA

Posts
108
#2
Check your power settings to see if it is set to shut down. The update might of set it to sleep.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes

Jay1496

New Member
Posts
5
#3
Power option is still set to shutdown, not been changed.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 17-3737
    CPU
    Intel Core i5-4200U
    Motherboard
    Dell 02TKW1
    Memory
    6GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17.3" Built-in display
    Screen Resolution
    1600x900
    Hard Drives
    750GB
    Keyboard
    Integrated UK
    Mouse
    Built-in trackpad (USB mouse sometimes used)
    Browser
    Google Chrome
    Antivirus
    McAfee LiveSafe - Internet Security

karstenes

What does the fox say?
Member
New York, USA

Posts
108
#4
Is fast startup on?
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes

Jay1496

New Member
Posts
5
#5
Yes
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 17-3737
    CPU
    Intel Core i5-4200U
    Motherboard
    Dell 02TKW1
    Memory
    6GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17.3" Built-in display
    Screen Resolution
    1600x900
    Hard Drives
    750GB
    Keyboard
    Integrated UK
    Mouse
    Built-in trackpad (USB mouse sometimes used)
    Browser
    Google Chrome
    Antivirus
    McAfee LiveSafe - Internet Security

karstenes

What does the fox say?
Member
New York, USA

Posts
108
#6
Ok try turning that off then shutting down. That should fix your problem
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes

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