Solved windows update error 8020002E

lebanese

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Member
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how i can install this update
Screenshot (146).png

Screenshot (145).png

Screenshot (143).png

and thank u :)
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
i tried now and the error become 80080008

Screenshot (148).png
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
hey anybody here ?
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
Restart your computer.

Next, Press :winkey: + X > Select Command Prompt (Admin)

At the command prompt Type: SFC /Scannow > Press Enter

The scan will take a few minutes to complete. Once it has finished restart again, try to install updates.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
thank u for ur reply but nothing changed still wont update
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
In order to help you I need to know the details about what is happening.

After running sfc what did the message say?

error 5.png

Error8.png
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
the same like u said "windows resource protection did not find any integrity violations"
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
Okay, next open an elevated command prompt again.

Type: Dism /Online /Cleanup-Image /RestoreHealth > Press enter

**Note: the scan will appear to stop at 20%, allow it some time to finish.**

Please provide the message after the command has finished. :)
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
oh sorry i forgot to tell u that i searshed the internet to find a solution
and one of the solutions is to Copy and paste following commands in Notepad: REGSVR32 WUPS2.DLL /SREGSVR32 WUPS.DLL /SREGSVR32 WUAUENG.DLL /SREGSVR32 WUAPI.DLL /SREGSVR32 WUCLTUX.DLL /SREGSVR32 WUWEBV.DLL /SREGSVR32 JSCRIPT.DLL /SREGSVR32 MSXML3.DLL /S
and next , save as register.bat and then run it . but of course nothing happen

and i tried a second solution that is like u said (

  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth ) and when i restart my laptop didnt boot up normally i powered off and on many times and also the update wont install
im afraid to do this (Dism /Online /Cleanup-Image /RestoreHealth) another time and my laptop shut down forever :(

thank u
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
Screenshot (152).png

here it is
thank u
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
If when you try to install updates by using Windows Update or Microsoft Update, you may receive the error code 0×80080008. This issue normally occurs because the Wups2.dll file that is included in the latest version of Windows Update is installed incorrectly or has become unregistered.

To fix this issue, you may need to make sure that you have the latest version of Windows Update Agent installed on your computer. You can get from KB949104 for your version of the operating system.

Download and install the Windows Update Agent.

To resolve Microsoft Windows Update issues, run the Windows Update Troubleshooter first for a systematic check and fix.

Installing it can resolve the issue.
If it does not help, you may try to re-register the concerned DLL file.

To do so, open an elevated command prompt and type the following commands one after the other and hit Enter.

Type the following to stop the Windows Update service:

net stop wuauserv​

Type the following to re-register the concerned DLL file

regsvr32 %windir%\system32\wups2.dll


0x80080008.jpg


Finally, restart the Windows Update service.

net start wuauserv​
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro
when i tried this "To fix this issue, you may need to make sure that you have the latest version of Windows Update Agent installed on your computer. You can get from KB949104 for your version of the operating system." and this "run the Windows Update Troubleshooter first for a systematic check and fix." it give me this
==> Screenshot (153).png

and when i tried this "you may try to re-register the concerned DLL file." give me this Screenshot (154).png

and when i tried to install the update it give me this Screenshot (155).png the error code now is 80072EE2

and when i clicked on try again the error code changed to 8020002E

thank u
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
I'd like to look at the log files to see if it can offer any more helpful information.

Please download the attached file. Right click and select Run as Administrator.

This will create a compressed folder on the Desktop, attach it to your next post.
 

Attachments

  • EventLogs.bat
    1.5 KB · Views: 171

My Computer

System One

  • OS
    Windows 8.1 Enterprise

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
The script did not run successfully. I have made changes to it. Please download the updated version attached to this post.

Right click EventLogs.bat > Select Run as Administrator.

After the script has finished you might need to right click the Desktop and choose refresh to see the Events Folder.

Right click the Events Folder and select Send To > Compressed Folder. Attach to your next post.

How to attach a file to your post..

Click Go Advanced
Click Manage Attachments
Click Browse
Click Upload

**This script will collect log files from your computer which contain information about what is happening.**
 

Attachments

  • EventLogs.bat
    910 bytes · Views: 145

My Computer

System One

  • OS
    Windows 8.1 Enterprise
it cant be uploaded the file is 8,72 Mb and the max is 8 Mb
thank for ur replies
now what ?!
 

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
Delete the compressed Events Folder from the Desktop.

Open the non compressed Events Folder, delete the file Security.evtx

Create a new compressed folder and try to attach again.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

My Computer

System One

  • OS
    win 8.1 64
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo Z500 touch 20221
    CPU
    intel core i7 3612QM
    Motherboard
    31900004WIN8 STD SGL
    Memory
    8 GB DDR3
    Graphics Card(s)
    nividia GeForce GT 740M , intel hd 4000
    Screen Resolution
    1366 768
    Hard Drives
    1 TB HDD
    Browser
    chrome
    Antivirus
    win defender
    Other Info
    network adapter : intel(R) Centrino(R) Wireless-N 2230
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