• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Windows Update error 80096002


WinSvrAdm

New Member
Posts
7
#1
I have a client who has installed Windows 8 Enterprise on a PC and when he runs Windows Update, it fails with an error code of 80096002.
I've tried looking it up, but I'm not really finding anything except for postings about trying to install a specific update. He is just trying to run Windows Update in general and getting this error.
I had him run sfc /scannow but it completed with zero errors.
I've not run into this elsewhere and am stumped at this point. I'd appreciate some suggestions as to which direction to go on this.

JL
 

My Computer

System One

  • OS
    Windows 7 Pro

Brink

Administrator
Administrator
mvp
Posts
23,837
#2
Hello JL, and welcome to Eight Forums.

You might give OPTION TWO a try in the tutorial below to reset Windows Update to see if that may be able to help. It's the same in Windows 8 as well.

Windows Update - Reset - Windows 7 Forums

Hope this helps, :)
Shawn
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

Administrator
Administrator
mvp
Posts
23,837
#5
Sorry to hear that JL. You could also try doing a system restore using a restore point (if available) dated before this started to hopefully undo and fix this.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

WinSvrAdm

New Member
Posts
7
#6
Sorry to hear that JL. You could also try doing a system restore using a restore point (if available) dated before this started to hopefully undo and fix this.
I don't think that is possible because these are brand new installs of Windows 8 with WU failing right from the start. I don't know if they are all bad installs or what. I've been working this problem by proxy and I'm trying to get access to one of them so I can examine it myself.

JL
 

My Computer

System One

  • OS
    Windows 7 Pro
Posts
6
#7
Is your computer under a domain? I also installed windows 8 Enterprise x86 on my computer and successfully run windows update when not included in the domain.

but when I added the computer to the domain, the error you're encountering is also what I encounter.
 

My Computer

System One

  • OS
    Windows 8 Enterprise
    Memory
    2 GB

WinSvrAdm

New Member
Posts
7
#8
Is your computer under a domain? I also installed windows 8 Enterprise x86 on my computer and successfully run windows update when not included in the domain.

but when I added the computer to the domain, the error you're encountering is also what I encounter.
Yes it is in a domain. I wonder what it is in the domain join that causes it?

JL
 

My Computer

System One

  • OS
    Windows 7 Pro

fafhrd

Active Member
Pro User
Portsmouth Hants

Posts
772
#9
It's probably looking for a WSUS server on your trusted domain, not the internet.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#11
The error you're getting specifically is:
TRUST_E_NO_SIGNER_CERT
# The certificate for the signer of the message is invalid or
# not found.

Microsoft updated it's certificate handling recently, and the update for certificate security is this one, so I'd make sure it isn't installed at the moment. The other issue could be with the WSUS server certificate itself (getting that error while attempting to hit WSUS means it's likely ssl-enabled). There was a WSUS update released about 10 days ago that needs to be applied to the WSUS server if it's going to be servicing 2012 or Win8, so might want to talk to your admin to make sure that's been applied to all WSUS servers as well:
An update for Windows Server Update Services 3.0 Service Pack 2 is available (KB2734608) - The WSUS Support Team Blog - Site Home - TechNet Blogs

Post the \Windows\WindowsUpdate.log file if you can if you want it reviewed. The reason should be documented in there.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15

WinSvrAdm

New Member
Posts
7
#12
The error you're getting specifically is:
TRUST_E_NO_SIGNER_CERT
# The certificate for the signer of the message is invalid or
# not found.

Microsoft updated it's certificate handling recently, and the update for certificate security is this one, so I'd make sure it isn't installed at the moment. The other issue could be with the WSUS server certificate itself (getting that error while attempting to hit WSUS means it's likely ssl-enabled). There was a WSUS update released about 10 days ago that needs to be applied to the WSUS server if it's going to be servicing 2012 or Win8, so might want to talk to your admin to make sure that's been applied to all WSUS servers as well:
An update for Windows Server Update Services 3.0 Service Pack 2 is available (KB2734608) - The WSUS Support Team Blog - Site Home - TechNet Blogs

Post the \Windows\WindowsUpdate.log file if you can if you want it reviewed. The reason should be documented in there.
That did it! I installed the update on the WSUS server (it didn't even need a reboot) and now the Windows 8 clients can get updates. Thank you!
 

My Computer

System One

  • OS
    Windows 7 Pro

Users Who Are Viewing This Thread (Users: 0, Guests: 1)