Windows Store Apps Troubleshooter - Fix Apps in Windows 8

Troubleshoot and Fix Store App Issues in Windows 8 and 8.1 with Windows Store Apps Troubleshooter​

   Information

This tutorial will show you how to download and run the Windows Store Apps Troubleshooter to help troubleshoot and fix common issues with Metro Store apps automatically in Windows 8, Windows RT, Windows 8.1, and Windows RT 8.1.

You must be signed in as an administrator to be able to run the Windows Store Apps troubleshooter.

   Note

If you've upgraded your PC from Windows 7 and can't run Windows 8 apps, it is probably because you have a 3rd party antivirus program on your PC that is blocking the apps. Change the app to be trusted in the AV program's settings.

If you're still unable to run apps, run the Windows Store Apps troubleshooter below. This tool can automatically find and fix some problems with apps. The troubleshooter will work on all languages but the text in the troubleshooter is only in English.

If one or more of your Windows 8 apps contain an "X" on the app tile on the Start screen and won't open, try uninstalling and reinstalling one of the apps from the Windows Store.

Reference: I can't run Windows 8 apps after upgrading from Windows 7 - Microsoft Windows Help

In addition, Store apps will not run while signed in to an elevated account like the built-in Administrator account.

When you run the Windows Store Apps troubleshooter, it will automatically check for the following common issues:

• Protected audio is turned off
• Some security settings are missing or have been changed
• Service registration is missing or corrupt
• Microsoft account required
• Your system administrator has turned off some settings
• Screen resolution is too low (at least 1024x768)
• You are not connected to the Internet
• User Account Control (UAC) has been disabled

Here's How:

1. Click/tap on either download button below to download the AppsDiagnostic.diagcab file from Microsoft.

​

Source: Can't run apps after upgrading - Microsoft Windows Help​

​

OR ​

2. Run the AppsDiagnostic.diagcab file.

3. In the Windows Store Apps troubleshooter, click/tap on the Advanced link. (see screenshot below)

​

​

4. Click/tap on Run as administrator. (see screenshot below)

​

​

5. If prompted by UAC, then click/tap on Yes.

6. Click/tap on the Advanced link again. (see screenshot below step 3)

7. Do step 8 or 9 below for what you would like to do. (see screenshot below)

​

​

8. To apply repairs automatically

​

A) Check the Apply repairs automatically box, and click/tap on Next. (see screenshot below step 7)​

​

B) Follow any other instructions until completed, and go to step 10 below.​

9. To select repairs you want to have done

​

A) Uncheck the Apply repairs automatically box, and click/tap on Next. (see screenshot below step 7)​

​

B) After the scan completes, you will be able to select (check) what you would like to be fixed, and click/tap on Next. (see screenshot below)​

NOTE: If you like, you can click/tap on the View detailed information link for more details. The options you get will vary depending on what the troubleshooter finds.​

​

​

​

​

C) Follow any other instructions until completed, and go to step 10 below.​

10. When finished, click/tap on Close or explorer additional troubleshooting options if you like. (see screenshot below)
NOTE: If you like, you can click/tap on the View detailed information link for more details.

​

​

   Tip

If you are still having issues with Store apps afterwards, then see:

Fix Store Apps and Tiles that are Not Working or Responding in Windows 8 and 8.1

That's it,
Shawn

Related Tutorials

---

• How to Use Troubleshooters in Windows 8 and 8.1
• How to Troubleshoot a Problem by Performing a Clean Boot in Windows 8 and 8.1
• Fix Microsoft Account Issues with "Microsoft Accounts" Troubleshooter in Windows 8 and 8.1
• How to Sync App Licenses in Windows 8 and 8.1
• How to Clear Store Cache in Windows 8 and 8.1
• How to Install Apps in the Store in Windows 8 and 8.1
• How to Enable or Disable Store in Windows 8 and 8.1
• How to Allow or Prevent Users to Uninstall Windows Store Apps in Windows 8 and 8.1
• How to Update Store Apps in Windows 8 and 8.1
• Enable or Disable Automatic Download of Store App Updates in Windows 8 and 8.1
• How to Change User Account Control (UAC) Settings in Windows 8 and 8.1

 

[Brink]

Thanks for the information Shawn..you've been very helpful. Its much appreciated

You're most welcome.

 

[rickb278]

Sorry to bother you again Shawn. I updated to Windows 8.1 from Windows 8 last week from the Store. I noticed for a few days afterwards that the Update Free to Windows 8.1 tile was still showing on the opening screen when I browsed the Store even though I'd already installed the update. Does that large Windows 8.1 Free update tile get removed from the Store after a while when you have updated to 8.1. I notice now that it is no longer there. As you know Ive been using the Windows Store App troubleshooter and everything seems to be OK now so Im wondering if the Update to Windows 8.1 free tile disappearing is normal behaviour after you've installed it?

 

[Brink]

It's no bother Rick.

Double check Windows Updates to also install any available updates. You may need to restart after installing them, and check again afterwards for anymore. Afterwards, it should be gone from the Store.

 

[rickb278]

Sorry for the confusion Shawn. The Update to Windows 8.1 tile has disappeared from the Store. I was asking if that is normal behaviour when you've installed it i.e does the Store realise that you've already installed it so it stops offering the Windows 8.1 Update?

The reason I ask is even after I updated to Windows 8.1 it was still being offered from the Store for several days afterwards and it is only yesterday that Ive noticed that the Update to Windows 8.1 tile has suddenly disappeared.

 

[Brink]

Yeah, it's normal. Sometimes it take a bit until the Store app updates to not show it. Installing Windows Updates usually helps to speed up the process though.

 

[rickb278]

Oh right ..the first thing I did was install all the Windows 8.1 Updates but In my case it must have just taken several days ..typical! If I didn't have bad luck I wouldn't have any at all!! lol
Cheers mate..once again. Thanks for your help

 

[Brink]

Anytime.

 

[Kaero]

None of the Store apps will open for me, I managed to get the Store itself and the PC Settings working via Step 7 from here but anything else I try to open sends me to the desktop with the app icon in my taskbar. Though when I click the icon, the screen flashes with the apps splash screen briefly but then it disappears again.

I downloaded the AppsDiagnostic.diagcab file, but when I click on the advanced button there is no option to Run as Administrator. Only to Apply repairs automatically. and when I run it as is, I get the following results in my _logAppsACL.txt log.

I also tried uninstalling and reinstalling some apps, and installing new apps I haven't used before, and they all give me the same problem.

 SECURITY SETTINGS OF ALL APPLICATION PACKAGES        11/16/2014 1:14:02 AM    =============================================
#comment:
Registry:
 
Checking for HKEY_LOCAL_MACHINE
    (A;CI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER
    (A;;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\AppEvents
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Control Panel
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Printers
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\EUDC
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Environment
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software
    (A;;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft
    (A;;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Keyboard Layout
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Classes
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Classes\Local Settings
    (A;;KR;;;AC)(A;OICIID;KR;;;AC) is not the correct setting. Resetting to (A;;KR;;;AC)
    Reset result: FAIL 
 
Checking for HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache
    (A;OICI;KR;;;AC)(A;OICIID;KR;;;AC) is not the correct setting. Resetting to (A;OICI;KR;;;AC)
    Reset result: FAIL 
 
Checking for HKEY_CURRENT_USER\Software\Classes\Local Settings\Software
    (A;;KR;;;AC)(A;OICIID;KR;;;AC) is not the correct setting. Resetting to (A;;KR;;;AC)
    Reset result: FAIL 
 
Checking for HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft
    (A;;KR;;;AC)(A;OICIID;KR;;;AC) is not the correct setting. Resetting to (A;;KR;;;AC)
    Reset result: FAIL 
 
Checking for HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows
    (A;OICI;KR;;;AC)(A;OICIID;KR;;;AC) is not the correct setting. Resetting to (A;OICI;KR;;;AC)
    Reset result: FAIL 
 
Checking for HKEY_CURRENT_USER\Software\Policies
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Command Processor
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\CTF
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows
    (A;;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion
    (A;;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions
    (A;;KR;;;AC)(A;CIIO;GR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Printers\PropertyBags
    (A;OICIID;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Themes
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\AppHost
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Windows NT
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\Wisp
    (A;OICI;KR;;;AC) is the expected setting. No action required
 
Checking for HKEY_CURRENT_USER\Software\Microsoft\FTP
    (A;;KR;;;AC) is the expected setting. No action required
#comment:
FileSystem:
 
Checking for %Programfiles%
    (A;;0x1200a9;;;AC)(A;OICIIO;GXGR;;;AC) is the expected setting. No action required
 
Checking for %Windir%
    (A;;0x1200a9;;;AC)(A;OICIIO;GXGR;;;AC) is the expected setting. No action required
 
Checking for %ProgramData%\Microsoft\Device Stage\Device\{113527a4-45d4-4b6f-b567-97838f1b04b0}
    (A;;0x1200a9;;;AC)(A;OICIIO;GXGR;;;AC) is the expected setting. No action required
 
Checking for %ProgramData%\Microsoft\Windows
    (A;OICIIO;GXGR;;;AC) is the expected setting. No action required
#comment:
Service:
 
Checking for Audiosrv
    (A;;CCLCSWLORC;;;AC) is the expected setting. No action required
 
Checking for CryptSvc
    (A;;CCLCSWLORC;;;AC) is the expected setting. No action required
 
Checking for EventLog
    (A;;LCLO;;;AC) is the expected setting. No action required
 
Checking for FontCache
    (A;;CCLCSWRPLOCRRC;;;AC) is the expected setting. No action required
 
Checking for SENS
    (A;;LCLORC;;;AC) is the expected setting. No action required
 
Checking for VaultSvc
    (A;;LCRP;;;AC) is the expected setting. No action required
 
Checking for WinHttpAutoProxySvc
    (A;;LCRPLO;;;AC) is the expected setting. No action required
 
Checking for WSService
    (A;;LCRPLO;;;AC) is the expected setting. No action required
 
Checking for wwansvc
    (A;;LC;;;AC) is the expected setting. No action required
 
Checking for EFS
    (A;;LCRP;;;AC) is the expected setting. No action required
 
Checking for SensrSvc
    (A;;LCRPCR;;;AC) is the expected setting. No action required
 
Checking for DnsCache
    (A;CI;CCLCSWRPLOCRRC;;;AC) is the expected setting. No action required
 
Checking for PeerDistSvc  (A;;LCRPLO;;;AC) is the expected setting. No action required

 

[Brink]

Hello Kaero, and welcome to Eight Forums.

If you have not already, see if the items listed in the tutorial below may be able to help.

http://www.eightforums.com/tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html

 

[Kaero]

1. Ran the troubleshooter, same results as I posted above. It fixed the Windows Store itself, but nothing else.
2. Windows 8.1 is activated.
3. I did this earlier and it got my PC Settings working again.
4. N/A
5. No help.
6. Haven't activated Elevated Admin account.
7. I do.
8. I do.
9. I'm connected.
10. UAC activated.
11. N/A
12. Firewall is activated
13. Don't have third party antivirus/firewalls
14. Time is correct
15. App updates give me this error: 0x80070002
16. N/A
17. Didn't fix anything
18. Didn't fix anything
19. N/A
20. I checked through all of this and it appears to be correct.
21. N/A
22. Doesn't help
23. Didn't help.
24. N/A
25. I restored to a point from two days ago (the only one I had) but it didn't help)
26. I'd rather not do this.

 

[Brink]

Since 0x8007002 is also often a Windows Update error, see if resetting Windows Update may help.

Windows Update - Reset - Windows 7 Help Forums

 

[Kaero]

I reset Windows Update with the third option and it didn't help with anything.

 

[Brink]

In that case I'm not sure what else to suggest other than a refresh.

 

[Kaero]

Well, if that's what I've gotta do.

I've got most of the programs I have installed on a separate drive from my Windows installation. Is there any way to keep them and transfer them through the refresh? Mostly a lot of really large games that I'd really rather not have to redownload again.

 

[Brink]

Unfortunately, any desktop apps would need to be reinstalled afterwards.

 

[obertscloud]

I get not connected to internet also no option to run as administrator

 

[Brink]

I get not connected to internet also no option to run as administrator

Hello Oberscloud, and welcome to Eight Forums.

Please provide more details for what this is about.