Windows Store Apps Troubleshooter - Fix Apps in Windows 8

Troubleshoot and Fix Store App Issues in Windows 8 and 8.1 with Windows Store Apps Troubleshooter​

   Information

This tutorial will show you how to download and run the Windows Store Apps Troubleshooter to help troubleshoot and fix common issues with Metro Store apps automatically in Windows 8, Windows RT, Windows 8.1, and Windows RT 8.1.

You must be signed in as an administrator to be able to run the Windows Store Apps troubleshooter.

   Note

If you've upgraded your PC from Windows 7 and can't run Windows 8 apps, it is probably because you have a 3rd party antivirus program on your PC that is blocking the apps. Change the app to be trusted in the AV program's settings.

If you're still unable to run apps, run the Windows Store Apps troubleshooter below. This tool can automatically find and fix some problems with apps. The troubleshooter will work on all languages but the text in the troubleshooter is only in English.

If one or more of your Windows 8 apps contain an "X" on the app tile on the Start screen and won't open, try uninstalling and reinstalling one of the apps from the Windows Store.

Reference: I can't run Windows 8 apps after upgrading from Windows 7 - Microsoft Windows Help

In addition, Store apps will not run while signed in to an elevated account like the built-in Administrator account.

When you run the Windows Store Apps troubleshooter, it will automatically check for the following common issues:

• Protected audio is turned off
• Some security settings are missing or have been changed
• Service registration is missing or corrupt
• Microsoft account required
• Your system administrator has turned off some settings
• Screen resolution is too low (at least 1024x768)
• You are not connected to the Internet
• User Account Control (UAC) has been disabled

Here's How:

1. Click/tap on either download button below to download the AppsDiagnostic.diagcab file from Microsoft.

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Source: Can't run apps after upgrading - Microsoft Windows Help​

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2. Run the AppsDiagnostic.diagcab file.

3. In the Windows Store Apps troubleshooter, click/tap on the Advanced link. (see screenshot below)

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4. Click/tap on Run as administrator. (see screenshot below)

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5. If prompted by UAC, then click/tap on Yes.

6. Click/tap on the Advanced link again. (see screenshot below step 3)

7. Do step 8 or 9 below for what you would like to do. (see screenshot below)

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8. To apply repairs automatically

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A) Check the Apply repairs automatically box, and click/tap on Next. (see screenshot below step 7)​

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B) Follow any other instructions until completed, and go to step 10 below.​

9. To select repairs you want to have done

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A) Uncheck the Apply repairs automatically box, and click/tap on Next. (see screenshot below step 7)​

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B) After the scan completes, you will be able to select (check) what you would like to be fixed, and click/tap on Next. (see screenshot below)​

NOTE: If you like, you can click/tap on the View detailed information link for more details. The options you get will vary depending on what the troubleshooter finds.​

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C) Follow any other instructions until completed, and go to step 10 below.​

10. When finished, click/tap on Close or explorer additional troubleshooting options if you like. (see screenshot below)
NOTE: If you like, you can click/tap on the View detailed information link for more details.

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   Tip

If you are still having issues with Store apps afterwards, then see:

Fix Store Apps and Tiles that are Not Working or Responding in Windows 8 and 8.1

That's it,
Shawn

Related Tutorials

---

• How to Use Troubleshooters in Windows 8 and 8.1
• How to Troubleshoot a Problem by Performing a Clean Boot in Windows 8 and 8.1
• Fix Microsoft Account Issues with "Microsoft Accounts" Troubleshooter in Windows 8 and 8.1
• How to Sync App Licenses in Windows 8 and 8.1
• How to Clear Store Cache in Windows 8 and 8.1
• How to Install Apps in the Store in Windows 8 and 8.1
• How to Enable or Disable Store in Windows 8 and 8.1
• How to Allow or Prevent Users to Uninstall Windows Store Apps in Windows 8 and 8.1
• How to Update Store Apps in Windows 8 and 8.1
• Enable or Disable Automatic Download of Store App Updates in Windows 8 and 8.1
• How to Change User Account Control (UAC) Settings in Windows 8 and 8.1

 

[MrShowdown]

What type of disabling UAC that caused Metro apps to not launching?
When i disabled UAC metro apps run just fine, until the only admin lost its admin rights.

 

[Brink]

Hello MrShowdown,

Setting UAC to "Never Notify" normally will not prevent Store apps from running.

http://www.eightforums.com/tutorials/5509-user-account-control-uac-change-settings-windows-8-a.html​

It's when you use the old Windows 7 and Vista method of setting the EnableLUA registry DWORD to 0 (zero) to completely disable UAC is when it prevents Store apps from running.

(step 6)
http://www.eightforums.com/tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html

 

[MrShowdown]

Hello MrShowdown,

Setting UAC to "Never Notify" normally will not prevent Store apps from running.

http://www.eightforums.com/tutorials/5509-user-account-control-uac-change-settings-windows-8-a.html​

It's when you use the old Windows 7 and Vista method of setting the EnableLUA registry DWORD to 0 (zero) to completely disable UAC is when it prevents Store apps from running.

(step 6)
http://www.eightforums.com/tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html

Thanks for the explanation, Brink.
But what is the difference if you disabled it via registry and set to never notify?

 

[Brink]

If you set the EnableLUA registry DWORD to 0 (zero), it will completely disable UAC and basically elevating all administrator user accounts.

Store apps will not run in elevated accounts.

If you use any of the options in the tutorial below for UAC settings in Windows 8, then it will have no affect on using Store apps.

http://www.eightforums.com/tutorials/5509-user-account-control-uac-change-settings-windows-8-a.html

 

[MrShowdown]

If you set the EnableLUA registry DWORD to 0 (zero), it will completely disable UAC and basically elevating all administrator user accounts.

Store apps will not run in elevated accounts.

If you use any of the options in the tutorial below for UAC settings in Windows 8, then it will have no affect on using Store apps.

http://www.eightforums.com/tutorials/5509-user-account-control-uac-change-settings-windows-8-a.html

So that's why all Metro apps do not run if Explorer.exe was started with admin privileges (Run as Administrator).

 

[Ajmal]

When i Try To Open The AppsDiagnostic.diagcab file it is showing like this [see screenshot]

what to do ???

 

[Brink]

Hello Ajmal,

What details does it give you when you click on the View more details link at the bottom left of that window?

Are you signed in as an administrator when trying to run it?

 

[Ajmal]

Dear Brink its comming when i click on it... and i use administrator account for opening it

 

[Brink]

Ajmal,

The error code 0x80070005 is also described as ACCESS DENIED. This means that you do not have administrator rights to be able to run the AppsDiagnostic.diagcab file.

Double check the steps to make sure that you clicked on Run as administrator.

 

[Ajmal]

So what is the way to run it ?

 

[Brink]

I've updated the steps in the tutorial to help. Please try them again.

 

[Ajmal]

So What is The way Bro ?

 

[Brink]

Did you go through the tutorial on the first page again with the updated steps? It will show you how to.

 

[Grrr101]

In step 9 I don't get any repair options for "Display adapter drivers might be out-of-date" like your screenshot, but I doubt that is the answer anyway, as I suddenly got bottom-right-x's at the bottom right of most of my apps, none of which will open, including all my Windows apps. Since most of the discussion is indecipherable for me, I will try rearranging the electricity once again, find a better recovery point & all that.

 

[Brink]

Hello Grrr, and welcome to Eight Forums.

No worries. At step 9, the options you get will vary depending on what the troubleshooter finds.

If you have not already, you might go through these additional troubleshooting steps below to see if they may help.

http://www.eightforums.com/tutorials/21051-apps-tiles-not-working-responding-fix-windows-8-a.html

Hope this helps,
Shawn

 

[Grrr101]

Thanks, Shawn. FYI, the problem was diagnosed, but there were no suggestions listed below it. ??? Problem solved itself later while I was talking with a Windows tech--all but one of the x's removed itself, and we uninstalled the last one and re-installed it. Had to have been a Windows glitch. TY

 

[Brink]

That's great news.

 

[Nightfury]

Hi Brink,

I just bought a dell laptop with the Windows 8 pre-installed. Everything works fine except for the windows store. My account is set as the Administrator (microsoft account), and there are no other user accounts. I tried some of the steps you've mentioned here and on other tutorials but none of it seems to work. I installed the default UAC.reg file and did the store troubleshooter, restarted the laptop and tried again but the error 0x80240031 shows up. Before this, I'm not recognized me as the Administrator so I can't download the 8.1 single language update though it's available on the windows store (when i tried the troubleshooter, there's no option to "run as administrator" but I proceeded with the repair). I can't install any app as well due to error 0x8020002e. I have stable internet connection so I can't really figure this out. My windows 8 is licensed and all so i really hope you can help me. Thanks!

 

[Brink]

Hello Nightfury, and welcome to Eight Forums.

If you have not already, go through the items in the tutorial below to see if it may be able to help.

Apps and Tiles Not Working or Responding: Fix in Windows 8

Hope this helps for now,
Shawn