Solved Windows Help & Support continuos pop ups

pkw1024

New Member
07-12-15 11:04 AM
I have been reminded I should not post here.

July 11, 2015 (7:02pm)

IF you are Experiencing Windows Help & Support
continuos pop ups in Windows ver. 8.1 AND
If you are using a wireless keyboard you may find
this very helpful.

I will give you the solution that worked for me, then
explain it all. The problem begins as intermittent then
becomes progressively worse untill constant.
Involves note pad and other programs that require you to
type such as word or word perfect.

One or all of these cause the problem:
First: Do not install Logitech Set Point or unifying driver software
“if” you are using Windows 8.1 x 64 and may apply to x86
Logitech’s available drivers are for Windows 8 but appear to work
properly in the beginning.

Let Windows 8.1 see the unifying USB receiver that you plug
it into a USB 2 or 3 port, then, reboot.
Be sure the keyboard & mouse power switch is ON.
Windows 8,1 will install the required drivers.

Second: Use Policy Editor to disable Windows Help Tips.
Note only the Pro version includes the policy editor.
Browse to - User Configuration / Administrative Templates /
Windows Components / Edge UI
Double-click on the setting labeled Disable help tips.
Select Disable. The Source I got this from said to select enable
but that did not get it done.
Same can be done in registry. Do at your own risk.
edit on this key
HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\EdgeUI
or this key whichever is applicable to your version
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\EdgeUI
You can find more info at
groovypost com/howto/remove-windows-8-1-help-tips/

Third. IF the batteries in the keyboard are more than a
month old, replace them, even if they are good quality
alkaline. Keep the old till certain the batteries are “part”
of this freaky problem.

System of this problem:
Asus G751JT Notebook with Windows 8.1 x 64 Pro.
With added Logitech MK700/710 wireless keyboard
mouse combo., and second monitor. Laptop screen normally off.


During the past weeks, the issue of Help & Support windows
popping up incessantly has nearly drove me crazy.

The problem surfaced about 2 months ago.
At first, it was just once in awhile. That suggested
low batteries, but the batteries measured 1.47 volts
each so I ignored that in the earlier stages as possible
cause.
During the last 2 weeks it became so bad I could not use
notepad or several other programs with a help system.
The moment I started typing a few words, the help window
would pop up making it impossible to work.
With all the fixes, it still happens periodically.

Cheers,
Pkw
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G751JT
    CPU
    Intel(R) Core(TM) i7 CPU
    Memory
    16 gb
    Graphics Card(s)
    NVIDIA GeForce
    Monitor(s) Displays
    Asus VS247H
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel and SanDisk 240gb SSD
    Cooling
    Home Made with 120mm fan w Filter
    Keyboard
    Logitech MK700/710
    Mouse
    Logitech M705
    Internet Speed
    Fast
    Antivirus
    NAV

jds63

New Member
Pro User
What is the Help and Support showing you exactly ? Is it just showing help for what you are doing or is it giving you a link ?
Maybe could of tried a clean boot also, eliminate everything except Microsoft services. Slim chances of a virus.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

broe23

Retired from the grind
VIP Member
Pro User
It might just be the wireless keyboard and mouse you are using. Stop using them and see if it happens with just the Notebook itself.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

jds63

New Member
Pro User
It might just be the wireless keyboard and mouse you are using. Stop using them and see if it happens with just the Notebook itself.

I have similar Logitech mouse and keyboard this never happened to me with the Setpoint drivers. As could be some other software doing this too.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

broe23

Retired from the grind
VIP Member
Pro User
So true jds63. But doing this, helps to rule them out as the culprit. I never use the Setpoint drivers on my wife's laptop, because there is no need for them.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

jds63

New Member
Pro User
So true jds63. But doing this, helps to rule them out as the culprit. I never use the Setpoint drivers on my wife's laptop, because there is no need for them.

Same here i have used them in past, but thought they were possibly causing me explorer crashes in past and never found the culprit, so i have never put them back on system as felt does not benefit me plus no new updates since June 2014. Just thinking what is real cause of this issue stated, as all is just a band aid on it for now.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

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