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Windows Defender has been auto disabled by a Trojan - HELP


BertieS

New Member
Posts
5
#1
My colleague has just received an email from someone with a "WhatsApp" video attached - of course it was not a video, and unfortunately it seems to have auto disabled Windows Defender and loaded PC Optimizer Pro and some form of "Norton" and it is reporting that it is infected with Trojan.Gen.2
We have only just switched to Windows 8.1 PCs - I am not sure what the best steps to take are at this point?
Boot into safe mode (can someone remind me how on Windows 8.1 as I know F8 doesn't always do the trick); run Malwarebytes? Try to uninstall PC Optimizer Pro - how?
Any help greatly appreciated. Thanks.
 

My Computer

System One

  • OS
    windows 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Novatech
    CPU
    G3450
    Memory
    4.00gb
    Browser
    IE11
    Antivirus
    Windows Defender

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

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