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"Windows cannot find" errors inside Control Panel


Nimb

New Member
Posts
7
#1
Hi, I'm having Windows Cannot find errors when trying to open things inside the Control Panel. See screenshot: http://s7.postimg.org/kqndp5knf/screenshot_6.png

The error message on top is "Allow an app through Windows Firewall". If I simply click "Windows Firewall" nothing happens. If I click "Network and Sharing Center" nothing happens. However, "Sound" for example, works fine.

the second error message is when I try to right click my desktop and "Screen Resolution".

I have already tried dism /online /cleanup-image /restorehealth and sfc /scannow
Neither of them solved it.
 

My Computer

System One

  • OS
    8.1

gator2013

New Member
Pro User
St. Augustine

Posts
387
#3
Are you running any other anti-virus/malware other than Defender?

Generally, most comprehensive AV/Malware products manage the Firewall and the user does not have much if any access to it.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

Nimb

New Member
Posts
7
#4
I'm using BitDefender, but that definetely is the case. I had full access to windows firewall before, and I have also problems accessing other things, such as screen resolution as in the errors.
Network center doesn't open either.
 

My Computer

System One

  • OS
    8.1

gator2013

New Member
Pro User
St. Augustine

Posts
387
#5
I am not at all familiar with BitDefender but I think it would either manage the Windows Firewall or have it turned it off and use it's own Firewall in it's place. Sounds like you might have 2 Firewall running which would likely cause some conflicts. Check your BitDefender Firewall settings to see what the Firewall options might be, The AV programs I have used totally manage the Windows Firewall as soon as they are activated and the user cannot turn the Windows Firewall on or off.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

Nimb

New Member
Posts
7
#6
This isn't related to Bitdefender nor a firewall issue at all. Yes, Bitdefender turns windows firewall off and has it's own. The problem here is not about firewall though ):

I installed BitDefender long before this issue happened, I have been using it for more than one year, and the problem is with parts of the Control Panel that are broken, somehow. Resolution window doesn't open (throws an error, per the screenshot), Network Center doesn't open either. Sound works, but other areas of the Cpnael are totally broken.
 

My Computer

System One

  • OS
    8.1

gator2013

New Member
Pro User
St. Augustine

Posts
387
#7
When did this start happening? Can you match up the start date with anything like a Windows Update, download, program install, power outage, improper shutdown or anything out of the ordinary?
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

Cliff S

Missing my GIF avatars:(
Pro User
Bamberg Germany

Posts
2,367
#8
Can you get to your firewall through Administrative tools?
You could also try mmc.exe in the run dialog>click file>add/remove snap-in and add firewall and whatever else you need access to.
Capture.PNG
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i7-8700K delidded @ 5.00GHz OC
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Cosair Vengeance Blue 3015MHZ, Timings: 15, 17, 17, 39
    Graphics Card(s)
    ZOTAC GeForce GTX 1080 Ti AMP! Extreme Core, 11264 MB GDDR5X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    IN WIN 303
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Watson KB2150
    Mouse
    GIGABYTE M6900
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7490
    Sound system: Philips Soundbar HTL2160 w/subwoofer

Nimb

New Member
Posts
7
#9
Can you get to your firewall through Administrative tools?
You could also try mmc.exe in the run dialog>click file>add/remove snap-in and add firewall and whatever else you need access to.
View attachment 58670
Works for firewall, thanks. But other things are still broken, such as screen resolution that throws the error "Application not found error."

When did this start happening? Can you match up the start date with anything like a Windows Update, download, program install, power outage, improper shutdown or anything out of the ordinary?
Started happening after I came home from vacation, I spent around 2 months away without turning the PC on, when I got back, it was like this. It had Several Windows updates, yes. Don't think any new software was installed so far. Now that you mention it a power outtage did occur, but as far as I remember it was after I had these problems, so I am not sure if it is related, but I can't remember for sure if it was before or after, to be honest.
 

My Computer

System One

  • OS
    8.1

gator2013

New Member
Pro User
St. Augustine

Posts
387
#10
If there is even a remote possibility the system was in any kind of power-on state and there was a power interruption, spike or brown-out it is a possibility that something on the disk was corrupted.

It wouldn't hurt to check the disk for errors.

Disk Management/Highlight C: Drive/Right Click/Select Properties/Select Tools/Select Check Disk For Errors

I have only used Chkdsk commands occasionally and always have to refresh my memory before doing too much but you could also run from an Adm Command Prompt

chkdsk C: /f

Depending on the size of the disk it could take a while and will only run on restart because it will need to lock the disk.

Here you can read more on the chkdsk function

https://technet.microsoft.com/en-us/library/cc730714.aspx

Before you run the chkdsk commands this is a quicker way that should accomplish the same result.

Adm Cmd Prompt: chkdsk /scan

Adm Cmd Prompt: chkdsk /spotfix

This Tutorial will explain what you are doing

https://www.youtube.com/watch?v=TbAfn4heGhE
 
Last edited:

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

Nimb

New Member
Posts
7
#11
If there is even a remote possibility the system was in any kind of power-on state and there was a power interruption, spike or brown-out it is a possibility that something on the disk was corrupted.

It wouldn't hurt to check the disk for errors.

Disk Management/Highlight C: Drive/Right Click/Select Properties/Select Tools/Select Check Disk For Errors

I have only used Chkdsk commands occasionally and always have to refresh my memory before doing too much but you could also run from an Adm Command Prompt

chkdsk C: /f

Depending on the size of the disk it could take a while and will only run on restart because it will need to lock the disk.

Here you can read more on the chkdsk function

https://technet.microsoft.com/en-us/library/cc730714.aspx

Before you run the chkdsk commands this is a quicker way that should accomplish the same result.

Adm Cmd Prompt: chkdsk /scan

Adm Cmd Prompt: chkdsk /spotfix

This Tutorial will explain what you are doing

https://www.youtube.com/watch?v=TbAfn4heGhE
Alright, I ran the check disk for errors and it resulted no errors (I use a SSD for the OS, if that matters). I then ran chkdsk /scan and it found no errors and said no further actions were needed. After that, I ran chkdsk /spotfix, had to restart the PC so the volume could be unlocked, it found nothing either.

The error when trying to check screen resolution still happens, Network and Sharing Center still doesn't open ):
Both commands were ran in an elevated prompt.

Thanks for helping, you got any other ideas?
 

My Computer

System One

  • OS
    8.1

gator2013

New Member
Pro User
St. Augustine

Posts
387
#12
That's wild that all those check out OK.

You know there is an answer out there but where, and how long will it take to find it. There just doesn't seem to be any correlation between what's not working except network functions and sharing.

I looked back through the thread and can't see if Restore Point or Refresh was ever mentioned or if that's possible on your end. Obviously if you can't resolve the problem you are going to have to consider one of those options or a reinstall.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

Nimb

New Member
Posts
7
#13
Yeah, I have not done the refresh yet. I was considering it but thought it could be something easier first.

Well, guess I'll proceed with that, thanks.
 

My Computer

System One

  • OS
    8.1