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Solved Windows can only find "Microsoft basic display driver"

WizzD

New Member
Hi Guys

Just bought Win8 from their web page and upgraded my win7.

My problem is that I'm stuck with a hopeless resolution because I can't install any display drivers.

As the headline says : Windows can only find "Microsoft basic display driver". When I try to install Nvidia drivers I get the "installation cannot continue" message.

I seriously doubt that it's hardware fault - it worked perfectly before the update to win´8.

Sometimes in the properties for the screen driver, the chiptype is listed as Nvidia, and sometimes it just says N/A...

Specs:

  1. Intel core i3
  2. Mobile Intel[SUP]®[/SUP] HM55 Express chipset
  3. NVIDIA[SUP]®[/SUP] GeForce GT425M Graphics

Here's what I've done - besides googleing for the past 5 hours...:
Updated intel chipset
Tried the guide here: How to Fix NVIDIA Driver Update Installer Error - YouTube ---- this got me a little further but as soon as it tries to access my tv the installation dies (the time of a gfx installation where the screen flickers)
Removed the windows driver.
Uninstalled old nvidia drivers.


Hopefully someone has an idea or solution to this, because frankly, this sucks!

Br
Daniel
 

My Computer

System One

  • OS
    Windows 8

Hellynx

New Member
Hi Wizz

I had this exact issue with my asus laptop, would use the intel hd3000, but my nvidia card showed as MBDD. It took me about 2 weeks of digging thru Nvidia's website, and other sources, but eventually got it to work.

In the end i had to uninstall the device, restart, and then install the nvida driver.

You dont state if its a Laptop or Desktop, however this is the driver i used, and got it working.

NVIDIA DRIVERS 306.97WHQL

Here is the desktop version

NVIDIA DRIVERS 306.97WHQL

hopefully that helps

Helly
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    Asus
    CPU
    i5
    Motherboard
    God Knows
    Memory
    8Gb DDR3
    Graphics Card(s)
    Nvidia GT610m 2Gb
    Country Flag
    Australia
    State/Region Flag
    au west australia

cluberti

Cat herder
VIP Member
Pro User
Make sure you have the right drivers - the links above should work.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Name
    Carl
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Occupation
    Herding cats
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
    Country Flag
    USA
    State/Region Flag
    us washington

Hellynx

New Member
I made the mistake a few times of grabbing the wrong drivers, i had just gone from using desktop to a laptop when i started using windows 8 RC.

Sad thing is I work in an IT Department:eek:
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    Asus
    CPU
    i5
    Motherboard
    God Knows
    Memory
    8Gb DDR3
    Graphics Card(s)
    Nvidia GT610m 2Gb
    Country Flag
    Australia
    State/Region Flag
    au west australia

WizzD

New Member
Thanks for the replies!

Tried what's described above, but unfortunately no luck.

I assume that I should use the notebook one since the 425M is a mobile card - even though its a desktop pc (it's a Asrock Vision3d HTPC)

Add info:
When I boot up it finds a standard driver... however... in the "information about the screen adapter" I have som fields which say "nvidia"
Chip-type : nvidia
DAC-type : nvidia cooperation
card-string : Microsoft basic display adapter (I'm translating this from Danish so I'm not sure that's the English word)
Bios info : GF108 10770002

So it does know that it's a Nvidia?!

I tried to boot up in safe mode, remove the driver and then install, but no luck.

Are you sure you didn't add a little twist to what you did when you removed and installed the driver? ;-)

Br
Daniel
 

My Computer

System One

  • OS
    Windows 8

brummyfan

Well-Known Member
VIP Member
Guru
Check windows update for any optional updates, I was installed with Microsoft basic driver, yesterday while I was checking Windows update, I found my chipset driver in optional updates.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    Gender
    Male
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Occupation
    Retired
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
    Country Flag
    UK
    State/Region Flag
    uk england

WizzD

New Member
Hi All

So, tried all suggestions but no luck. Also I had a ticket with MS but the support guy suggested the same things as you did, so no luck there either.

I ended up formatting my harddrive and re-installing windows :( and installing the original driver provided by Asrock when I bought the HTPC - I think it's version 270.xx or something (maybe earlier) - and this worked. I couldn't upgrade the driver to the newest one though.

Found this which is close the problem. WHCL Certified video adapter driver not carried over when upgraded to Windows 8

Br
Daniel
 

My Computer

System One

  • OS
    Windows 8

mugzz

New Member
I had this problem as well. This is how is solved it: I was using a HP Pavillion notebook with AMD Radeon GPU.
PROBS:

  • dxdiag showed display was working OK with all direct X Features enabled, BUT graphics adpter name was Microsoft Basic Display Adapter and only showed 256 MB graphics memory instead of the 2GB in my Radeon Graphics adapter.
  • Device Manager showed display adapter 'working properly', but instead of 'AMD Radeon' as my adapter showed Microsoft Basic Display Adapter.
  • GPU-Z AND CPU-Z were all showing Microsoft Basic Display Adapter as my display adaptor.
  • The graphics drivers from HP.com dint work and graphics card was still not detected.
SOLUTION:

  1. I checked my notebook Specs from HP.com website and found that my notebook had AMD Radeon HD 8650M/8670M Dual GPU (1 GB DDR3 dedicated). This was the only way since device manager, dxdiag, system info, CPU-Z and GPU-Z were all showing Microsoft Basic Display Adapter as my adapter name!!
  2. I went to the amd site: Download Drivers , System: Notebook, Family: Radeon HD Series, Product: Radeon HD 8xxxM Series, OS: Windows 8
  3. Download Driver
  4. Install and finally worked.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP
    Country Flag
    Kenya

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