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Windows apps won't synchronize and can't trust my PC and have a virus


ziedje

New Member
Posts
13
#1
Hey,

Problem 1: I have recent installed Windows 8 PRO, when I trust it he send a mail to my other account. On gmail I don't have a mail from microsoft.
Problem 2: When I open the store in the menu it says that I have to connect on the internet to access the store. I can surfing on the internet like now :'S.
Problem 3: My little brother thinks he can hack and downloaded a crack for Auslogics Boostspeed. But it was a installation of Flash Player but also a virus in the .exe file. My anti-Virus says this:

Windows defender: Windows Defender has 3 possible threats found.
Virus 1: Encyclopedia entry: Trojan:Win32/Sirefef.AB - Learn more about malware - Microsoft Malware Protection Center
It is located in C:\WINDOWS\assembly\GAC_32\desktop.ini
Virus 2: Also a Trojan,also located in GAC_32 info here Encyclopedia entry: Trojan:Win64/Sirefef.P - Learn more about malware - Microsoft Malware Protection Center
Virus 3 is Encyclopedia entry: Virus:Win64/Sirefef.A - Learn more about malware - Microsoft Malware Protection Center
file: C\WINDOWS\System32\services.exe
process:pid:584
Here a print screen: Virusscan 1.png
More info (sorry for dutch because I'm from Belgium)
Virusscan 2.png
And when I open services.exe I got this: Virusscan 3.png

Also skydrive is infected, actually, everything what I install.

Problem 4: When I open up a Metro app like news, wheather, Sports,.. Open up and closing. My mail can't synchronize and when I open it and sometimes stuck at the icon in full screen.
Also apps what I installed in the store before I can't open it like Jetpack Joyride, Skype,.. can't connect to the internet :'S

I really need your help
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel Core 2 Quad
    Motherboard
    A pegatron mobo
    Memory
    6GB on 1336 speed
    Graphics Card(s)
    Amd Radeon 4850
    Monitor(s) Displays
    23"
    Screen Resolution
    1080p
    Hard Drives
    1 Western Digital Caviar Green 1TB
    PSU
    Cooler Master 500B
    Case
    HP case
    Cooling
    intel fan
    Keyboard
    Razer Blackwidow 2013 edition
    Mouse
    Logitech Performance MX
    Internet Speed
    Down: 120mbits up: 6mbits
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Sequrity 2013
    Other Info
    Love building custom computers for friends. Getting money for my own pc.

Little Darwin

Member
Member
Posts
59
#2
If this was a full install, and not an upgrade, I suggest wiping everything out and starting again, with a full format (or some form of full disk security wipe).

Unfortunately, I have no guidance on alternatives if this is an unacceptable solution for you. There must be virus cleaners available, but I have not researched them because it has been 10-15 years since I have seen a virus/worm/trojan or any other malware... and even then it was on another person's system.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer Aspire M3970
    CPU
    I3
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel HD
    Monitor(s) Displays
    Viewsonic VX2450WM-LED
    Screen Resolution
    1920x1080
    Hard Drives
    128 GB SSD
    1 TB HDD