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Windows 8 won't recognize my graphics card?

asdfqwer

New Member
I'm trying to play games on steam but I can't because of required graphics configuration. It only lists "ATI Radeon 3000 Graphics" and not my newly installed Nvidia graphics card under the configuration menu. Dxdiag shows the same thing and doesn't list my new video card. I tried downloading Nvidia drivers but it won't work. How can I make Windows recognize my new graphics card?
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

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Guru
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Did you uninstall the drivers for the old card and remove the old card?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

asdfqwer

New Member
I didn't uninstall the drivers, if you mean did I physically remove the old video card from the computer, then yes I took it out and put my new card in its place. I saw some people online saying to remove the old video card under uninstall a program in control panel, but I wasn't sure what would happen if I removed it.
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

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VIP Member
Guru
Gold Member
You need to uninstall the ATI Video drivers in add remove programs in control panel. Then install the Nvidia driver for your new card. The correct procedure would be uninstall the drivers/utilities for the current video card. Power down and swap the cards. power up and install the drivers for the new card. Removing the drivers will just force Windows to use the standard built VGA driver. You'll get a low resolution basic screen. Then when you install the new drivers for the new card you get your full resolution etc back. An ATI card can't use Nvidia drivers and vice versa. Even when they are the same make, if they are far enough apart in model numbers you may have to update the drivers to get all the features of the new card..
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

asdfqwer

New Member
So if I uninstall those video drivers and restart my computer will I be ok? I already have the new Nvidia card in my computer, put it in before I began using it (just got computer a couple days ago). My video card didn't come with any disks or whatever so am I ok installing drivers from the Nvidia website after reboot? Just want to double check since I know nothing about computers. Thanks for help.
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

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Guru
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Yes, and yes.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

asdfqwer

New Member
Well I went into programs and clicked "change" on AMD Catalyst Install Manager, did an express uninstall which included graphics cards and nothing happened. I rebooted and dxdiag still lists my ATI Radeon 3000 graphics card instead of my Nvidia. What should I do now?
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

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slightly off center
VIP Member
Guru
Gold Member
I think the ATI Radeon 3000 is the integrated, onboard graphics card built into your motherboard. If so you'll need to go into the BIOS and change the settings to tell it to use the PCIe Video card. What card did you remove and what did you add, make and model please? What video jack do you have your monitor connected too? If your PC came with an add in card, it should have already been set to use PCIe instead of onboard. The fact that it went back to onboard may indicate that your new add-in card is defective and not being detected. I would remove it and reinsert it.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

asdfqwer

New Member
The video card that came with the PC, and the one I removed, was an AMD Radeon HD 6670 1GB. The new one in there now is a GeForce GTX 560 Ti. I'm not sure what you mean by video jack connected to monitor, but my monitor is plugged into the standard blue plug-in thing I've seen on every computer I've owned, if that helps. Also I'm able to run Alice Madness Returns nearly perfectly on my computer, so I'm pretty sure my new video card is working on some level. Should I try changing the BIOS? How do I do that?

Here's the PC I bought Newegg.com - CyberpowerPC Gamer Ultra 2138 Desktop PC AMD FX-Series FX-8120(3.1GHz) 8GB DDR3 1TB HDD Capacity AMD Radeon HD 6670 1GB Windows 8

And the video card I bought to replace the one in that new PC Newegg.com - Refurbished: EVGA 02G-P3-1568-RX GeForce GTX 560 Ti (Fermi) 2GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

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VIP Member
Guru
Gold Member
There may be two blue VGA connectors, one for the motherboards onboard video card, and one on the video card you put in. You want to be connected to the connector on the add-in card, not the one on the motherboard. It looks like your GTX 560 doesn't have VGA connector so if that is true you'll need to use one of the DVI ports or use a DVI to VGA adapter. If one is included. If you use the adapter make sure you put it on the correct DVI port. It may only work on one of the ports, the manual will tell you which one to use.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

asdfqwer

New Member

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
Yes, and yes, if on of those DVI ports is a DVI-I that adapter will work. DVI-I is Integrated (analog and digital). A DVI-D (digital only) connector, won't have the analog VGA signal on it, and the adapter won't work on that type of interface. Most cards have one of each, and come with the adapter. If your card was an open box or refurbished unit the adapter could be missing, if it had one. I can't tell from the little information that Newegg listed if the adapter will work or not. Dows your monitor have a DVI or HDMI input?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

alphanumeric

slightly off center
VIP Member
Guru
Gold Member

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

asdfqwer

New Member
My monitor is actually a TV and has both VGA and HDMI inputs. It says it has a PC/DVI Audio input too, I'm not sure if that counts. I guess I can go ahead and get that adapter then. Thanks for all the help. I had one last question and that's why do I have to connect directly through the video card to the monitor? At least that's what seems is going on. I don't understand how connecting the adapter VGA from my computer video card to my monitor fixes the problem.
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    Gamer Ultra 2138
    CPU
    CyberpowerPC
    Motherboard
    AMD 760G
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    GeForce GTX 560 Ti

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
Right now your monitor is connected to your motherboards built in ATI Radeon 3000 video card. Your GeForce GTX 560 Ti sends its video signal out of its own video connecters. It has no way to send its signal out of the motherboard connecter. To use the GTX 560 your monitor has to be connected to it. That is assuming it works. Normally the onboard video would be automatically disabled when a dedicated Video card is detected by BIOS. When that happens you would not get a signal from the motherboard connector. You're still getting a signal so something is still amiss. The GT 560 should show up in device manager too. Hopefully its just a BIOS setting that needs to be changed and not a dead video card. Did you plug in the extra power connecter(s) from the power supply to the video card? If your TV has a DVI or HDMI port I'd buy a DVI or HDMI cable instead of the VGA adapter. HDMI carries digital video and audio and would be my choice. Should be a better picture than VGA too. If you go DVI you'll have to run a separate audio cable to get sound to the TV/monitor.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

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