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Windows 8 won't recognise my CD

desbest

Member
Member
My Windows 8 laptop won't recognise my CD. When I go to Device Manager, the drive shows and the device status under properties says the device is working properly but it my CD still isn't recognised. Please help!
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Mozilla Firefox
    Antivirus
    Comodo Internet Security

Slavic

Member
Member
You should provide more details, otherwise the suggestions may be pointless. First of all, do you see the CD drive in the device manager and it works properly (no yellow mark near to device name), right? If so, try to insert different CDs in your drive and see the result. Of course, CDs (or DVDs) should not be damaged, i.e. their content should be visible on any other PC. After this check, you can conclude whether your device can't read any disc at all or only a particular disc. Then it may be a result of wrongly installed driver, other software misconfiguration, or, contrary, the hardware problem when you need to clean the optical sensor or, if it doesn't help, replace the device. BTW, you can solve this problem temporary using an external USB-connected CD drive.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7-6700 (Skylake)
    Motherboard
    Asus Maximus VIII Gene
    Memory
    16 GB
    Graphics Card(s)
    Asus GeForce 1050 Ti, 4 GB
    Monitor(s) Displays
    Philips 235PQ
    Screen Resolution
    1920x1080 (FHD)
    Hard Drives
    Samsung SSD 950 Pro, 512 GB

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