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Solved Windows 8 video player keeps crashing


Caden

New Member
Posts
3
#1
I don't know what's wrong but every time I try to play a video in the preinstalled video player it crashes. It'll open the video and even play it but between every 8 to 10 minutes it shuts down and brings me back to the start screen and I have to reopen the video and find where I was. I know it's not the video files themselves because it's happening on every video and I can watch the entire video, I just have to reopen it multiple time and find the spot it shut down on. If anyone can help me I'd really appreciate it. I could use a different program but it's my favorite video player and I'd like to fix it if I could.
 

My Computer

System One

  • OS
    windows 8.1
Posts
1,883
#2

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
1,883
#4
Yes, very well.

You must delete this very poor old driver:


2: kd>
Code:
 lmvm NMgamingms
start             end                 module name
fffff800`02df4000 fffff800`02df6c00   NMgamingms T (no symbols)           
    Loaded symbol image file: NMgamingms.sys
    Image path: \SystemRoot\system32\drivers\NMgamingms.sys
    Image name: NMgamingms.sys
    Timestamp:        Fri Jul 24 04:55:08 2009 (4A6976EC)
    CheckSum:         0000EC2F
    ImageSize:        00002C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Open Regedit, then navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Delete the subkey found there for NMgamingms.sys

Reboot.

Uninstall AVG. Download and run the removal tool for it after. Reboot.

Uninstall SuperAntiSpyware. Reboot. Type services.msc in the Start screen then press Enter. Use that screen to set Windows Firewall and Windows Defender to Automatic and start them too.

Update Synaptics touchpad driver:

SynTP SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)

Drivers ? Synaptics

Update Realtek 10/100/1000 PCIe LAN network driver from Realtek's site:

Rt630x64 Rt630x64.sys Mon Jul 30 12:03:12 2012 (5016B040)

Update Intel Management Engine driver from Intel.com:

HECIx64 HECIx64.sys Mon Jul 02 18:14:58 2012 (4FF21D62)

If you can't do any of these things, I suggest asking a friend or relative to look over the thread to do them.

Enjoy.

For informational purposes:

Code:
............................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, ffffd000399d3350, ffffd000399d32a8, 0}

*** WARNING: Unable to verify timestamp for NMgamingms.sys
*** ERROR: Module load completed but symbols could not be loaded for NMgamingms.sys
Probably caused by : NMgamingms.sys ( NMgamingms+1cbb )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure.  The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000399d3350, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000399d32a8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------


TRAP_FRAME:  ffffd000399d3350 -- (.trap 0xffffd000399d3350)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffe00004e9c818 rbx=0000000000000000 rcx=0000000000000003
rdx=ffffe000078746f8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800f7cfc4e2 rsp=ffffd000399d34e0 rbp=0000000000000000
 r8=ffffe00004e9a1c8  r9=00000000000007ff r10=ffffd00020c292c0
r11=ffffc0000bc42160 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl nz na po cy
nt!ExInterlockedInsertHeadList+0xae:
fffff800`f7cfc4e2 cd29            int     29h
Resetting default scope

EXCEPTION_RECORD:  ffffd000399d32a8 -- (.exr 0xffffd000399d32a8)
ExceptionAddress: fffff800f7cfc4e2 (nt!ExInterlockedInsertHeadList+0x00000000000000ae)
   ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000000000003

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT

BUGCHECK_STR:  0x139

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_PARAMETER1:  0000000000000003

LAST_CONTROL_TRANSFER:  from fffff800f7d5b7e9 to fffff800f7d4fca0

STACK_TEXT:  
ffffd000`399d3028 fffff800`f7d5b7e9 : 00000000`00000139 00000000`00000003 ffffd000`399d3350 ffffd000`399d32a8 : nt!KeBugCheckEx
ffffd000`399d3030 fffff800`f7d5bb10 : 00000000`0f1af573 00000001`00000000 00000003`00000000 00000000`00000003 : nt!KiBugCheckDispatch+0x69
ffffd000`399d3170 fffff800`f7d5ad34 : 00000000`00002478 00000000`00000000 00000000`00000000 00000000`00000080 : nt!KiFastFailDispatch+0xd0
ffffd000`399d3350 fffff800`f7cfc4e2 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`04e9a1b0 : nt!KiRaiseSecurityCheckFailure+0xf4
ffffd000`399d34e0 fffff800`02df5cbb : ffffe000`078746d0 00000000`00000002 ffffe000`0791c2a0 ffffe000`04e9a1b0 : nt!ExInterlockedInsertHeadList+0xae
ffffd000`399d3520 ffffe000`078746d0 : 00000000`00000002 ffffe000`0791c2a0 ffffe000`04e9a1b0 00000000`00000000 : NMgamingms+0x1cbb
ffffd000`399d3528 00000000`00000002 : ffffe000`0791c2a0 ffffe000`04e9a1b0 00000000`00000000 00000000`00000000 : 0xffffe000`078746d0
ffffd000`399d3530 ffffe000`0791c2a0 : ffffe000`04e9a1b0 00000000`00000000 00000000`00000000 ffffd000`399d3580 : 0x2
ffffd000`399d3538 ffffe000`04e9a1b0 : 00000000`00000000 00000000`00000000 ffffd000`399d3580 fffff800`f7e929b1 : 0xffffe000`0791c2a0
ffffd000`399d3540 00000000`00000000 : 00000000`00000000 ffffd000`399d3580 fffff800`f7e929b1 ffffe000`04e9f060 : 0xffffe000`04e9a1b0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NMgamingms+1cbb
fffff800`02df5cbb ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  NMgamingms+1cbb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NMgamingms

IMAGE_NAME:  NMgamingms.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a6976ec

FAILURE_BUCKET_ID:  0x139_3_NMgamingms+1cbb

BUCKET_ID:  0x139_3_NMgamingms+1cbb

Followup: MachineOwner
---------
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Caden

New Member
Posts
3
#6
Ok, well I was coming back to thank MasterChief for helping me, it seemed to work, and now I see he's been banned for some reason... Sooooo, that kinda threw a wrench into my plan. I'm just glad he commented on my post before he was banned. But anyway, things are working again after following his instructions, and I didn't have to stop using it.

I've used VLC before and for a while, yes, I really liked it but, in my opinion, they've really gone downhill. I do have a second program. It's Media Player Classic, and I find it to be a lot better than VLC.
 

My Computer

System One

  • OS
    windows 8.1

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