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Solved Windows 8 | Video (black screen), only sound


Takuaraa

New Member
Posts
5
#1
Hello,

First of all, if this doesn't belong here, I'm sorry and please put it in the right place.

I have upgraded my laptop from Windows 7 to Windows 8 since a while but I didn't had the time to ask for help. So now here's my problem.

If I watch a video with Windows Media Player, then the video only has sound, the screen is black.
If I watch a video with the Video App from Windows 8, then it also only shows a black screen. (Audio works) After a few seconds the App crashes.
Also every App that has to do something with a video (like a YouTube App) keeps crashing.
With Internet Explorer (App and Desktop) before the same. (for example : Youtube) Now it seems to work, don't know why.

The only way to watch videos is using VLC.

So that's it. What can I do to solve my problem.

Thank you,
Takuaraa
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio

XweAponX

New Member
VIP Member
Pro User
#2
I think it is safe to say that the only Application that CAN view videos IS VLC. They removed DVD support from Windows Media Player and I have never been able to watch anything but DVDs from Media Center. The "Video" tile will not play anything but what content you buy from Xbox. I have found NO Tile/Metro app that CAN play any videos.

In WMP, if the video is Black, then the Video Codec is not installed for the Content you are trying to view. You can download the k lite codec pack, or something similar. But I don't like those cos sometimes they install Malware.

You can just keep using VLC which is what I use, it is a better Video Player for all codecs, and just about every codec is built in so you do not have to install these excess codec packs.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

XweAponX

New Member
VIP Member
Pro User
#3
Also, check your Flash for the latest version to fix the crashing, I don't know if Youtube uses Flash anymore, but it used to, and may still use it for IE.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Takuaraa

New Member
Posts
5
#4
Hello,

The 'Video' Tile actually plays the video but I can only hear the noises, the screen remains black.
I also have installed the K lite codecs but this doesn't seem to solve the problem.
As for the Flash version, I have installed the latest one but the Apps keep crashing.

I hope you guys can help me solve this problem.

Thank you,
Takuaraa
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio

XweAponX

New Member
VIP Member
Pro User
#5
The X-Box tile? Ok, I just went in there again. I never saw the "Open File" that appears when you right click. I can play AVIs and some MP4's. But No MKVs and sometimes, if there is extra encoding on an MP4 file, like Hi10p it can't decode the video. I don't know if installing a Codec Pack will allow you to open all of the available Video files.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

XweAponX

New Member
VIP Member
Pro User
#6

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Takuaraa

New Member
Posts
5
#7
Hello,

MKV is not the problem. I can play MP4 or AVI files but like I said instead of 'moving pictures' the screen is black.
I also installed the Windows 8 Codec you suggested but the problem persists.

Thank you,
Takuaraa
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio

XweAponX

New Member
VIP Member
Pro User
#8
If they "play" but don't show the video component, it may have something to do with your 3D settings for your Card. If the Xbox player is not chokling on the files, then there are no extra codecs in the files. So that leaves your Video Card. For nVidia, there are "Global Settings"

Global Settings are usually set by Windows:

video2.png

You can bypass Global Settings for the "Video" app by setting the 3d settings manually:

video1.png

VLC uses it's own internal settings so there never is any problem playing any content that's supported. It's really a much better player than anything else that's available, so I would just use that and not use the MS Video app at all.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Takuaraa

New Member
Posts
5
#9
Hello,

Thank you for the help.
I just solved the problem.

Here's what I tried: In the Device Manager I chose my Graphic Card. With a right-click I chose 'Update'. After that I selected 'Browse my computer for driver software' and from here 'Let me pick from a list of device drivers on my computer'. From the list (had 3 to choose) I tried all of them. On my second try it worked.

Anyway, thank you XweAponX,
Takuaraa
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio

XweAponX

New Member
VIP Member
Pro User
#10
Ah! What kind of Graphics Card was it, there are really only three kinds: Nvidia, AMD/ATI and Intel.

Good- Once I realised that the XBox Video Player can play AVIs and MP4's then it just immediately came down to the Video Card and Driver.

Just remember any Content that will not play in the Video Player, should now at least give you an Error message that the content can't be played in that tile and you can use VLC for those. There is no VLC Tile yet.

I usually only use VLC because I use VLC Remote which allows me to control it all from far away.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Takuaraa

New Member
Posts
5
#11
Hello,

The Graphic Card was 'ATI Mobility Radeon HD 5000 Series'.
This solution also fixed the App crashing.

Takuaraa
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio

XweAponX

New Member
VIP Member
Pro User
#12
Ah, good! We just needed the newest Driver then. AMD has taken over ATI, so it's all AMD now.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Haikgh

New Member
Posts
36
#13
I have exactly the same problem !!!!!! The Graphic Card is AMD Radeon HD 6500M/5600/5700 series. I have the latest AMD, yet I still have the problem o_O
Help pls
 

My Computer

System One

  • OS
    Windows 8 Pro-64 bit
    CPU
    Intel Core i5 M430
    Memory
    4 Gb
    Graphics Card(s)
    Mobility Radeon HD 5650 1024MB
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500Gb
    Antivirus
    Eset Smart Security 6

XweAponX

New Member
VIP Member
Pro User
#14
If the drivers are OK, you may have a setting clicked in VLC that disables the Video, There are bunches of Advanced Settings in that app, if you chose the wrong kind of Video Output, it will either play on your Desktop, Play in a Windows OUtside of the VLC Window, or on a 2nd Display if you have one.

Try going into the Options/Settings in every Video Player program you use, set everything to Default.

If this is an Issue with the Xbox Tile App (Videos), the Content may have an unsupported Codec.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

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