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Solved Windows 8 Upgrade Issue "The specified service does not exist"

pmeenak

New Member
I purchased the Windows 8 Upgrade for US $39.99 and after the payment is make and when the download is going to start, I am getting the error "The specified service does not exist as an installed service". How to solve this issue?
 

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My Computer

System One

  • OS
    Windows 7 Home Premium

theog

VIP Member
VIP Member
Gold Member
Try redownloading from the email link.

If you need to download Windows, write down your new product key and enter it here.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

Dave76

Team Member
VIP Member
Pro User
Are you running it from a Admin account?

What did you choose on this:
1 Choose what to keep.PNG
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64/ Windows 7 Ult x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    76~2.0
    CPU
    Intel Core i5-3570K 4.6GHz
    Motherboard
    GIGABYTE GA-Z77X UD3H f18
    Memory
    8GB (2X4GB) DDR3 1600 CORSAIR Vengeance CL8 1.5v
    Graphics Card(s)
    Sapphire HD 7770 Vapor-X 1GB DDR5
    Sound Card
    Onboard VIA VT2021
    Monitor(s) Displays
    22" LCD Dell SP2208WFP
    Screen Resolution
    1680x1050
    Hard Drives
    Samaung 840Pro 128GB, Seagate 500GB SATA2 7200rpm 32mb, Seagate 1TB SATA2 7200rpm 32mb,
    PSU
    Corsair HX650W
    Case
    Cooler Master Storm Scout
    Cooling
    Corsair H80 w/Noctua NF P12 12cm fan, case fans 2X14cm
    Keyboard
    Logitech Wave
    Mouse
    CM Sentinel
    Internet Speed
    Abysmal
    Browser
    Opera Next
    Other Info
    Dell Venue 8Pro: Baytrail Z3740D, 2GB Ram, 64GB HDD, 8" IPS Display 1280 x 800, Active Stylus.
    Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
    Desktop: eSATA ports,
    External eSATA Seagate 500GB SATA2 7200rpm,

Dave76

Team Member
VIP Member
Pro User
What anti-virus and firewall are you using?

All Windows 7 updates installed?
Check in the event logs for any errors during this time.

Your first post says it was a problem when you started downloading the Win8 upgrade.
You just mentioned that you ran Windows8-Setup.exe as admin.

Which stage of the download and install are you on?

For reference: How to Upgrade from Windows 7, Vista, or XP to Windows 8
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64/ Windows 7 Ult x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    76~2.0
    CPU
    Intel Core i5-3570K 4.6GHz
    Motherboard
    GIGABYTE GA-Z77X UD3H f18
    Memory
    8GB (2X4GB) DDR3 1600 CORSAIR Vengeance CL8 1.5v
    Graphics Card(s)
    Sapphire HD 7770 Vapor-X 1GB DDR5
    Sound Card
    Onboard VIA VT2021
    Monitor(s) Displays
    22" LCD Dell SP2208WFP
    Screen Resolution
    1680x1050
    Hard Drives
    Samaung 840Pro 128GB, Seagate 500GB SATA2 7200rpm 32mb, Seagate 1TB SATA2 7200rpm 32mb,
    PSU
    Corsair HX650W
    Case
    Cooler Master Storm Scout
    Cooling
    Corsair H80 w/Noctua NF P12 12cm fan, case fans 2X14cm
    Keyboard
    Logitech Wave
    Mouse
    CM Sentinel
    Internet Speed
    Abysmal
    Browser
    Opera Next
    Other Info
    Dell Venue 8Pro: Baytrail Z3740D, 2GB Ram, 64GB HDD, 8" IPS Display 1280 x 800, Active Stylus.
    Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
    Desktop: eSATA ports,
    External eSATA Seagate 500GB SATA2 7200rpm,

pmeenak

New Member
What anti-virus and firewall are you using?

All Windows 7 updates installed?
Check in the event logs for any errors during this time.

Before running this, I uninstalled Microsoft Security Essentials, checked the Windows installation errors by running the command SFC/Scannow from Start, Disabled the start items by using the command MSCONFIG after selecting the Hide All Microsoft Services check box & Disabled All, checked the disk for any errors in start up by using the command chkdsk /r/f in the Command prompt. All these were done as an Administrator. Before running the exe file, I removed all external devices. Still I got the same error.

In the event log, I am not able to find any error or this event when it occurs
 

My Computer

System One

  • OS
    Windows 7 Home Premium

pmeenak

New Member
I tried to get Microsoft Technical Support. I called them three times and registered a case with case No. 1186683742. Through LogMeIn and from their help website, they logged into my system two times and tried. But it is in vain. No fruitful results. Finally, the technical team member asked me to try to download the upgrade from another computer. For that why I have to call Microsoft Technical Support? Microsoft has to train their technical support team.
 

My Computer

System One

  • OS
    Windows 7 Home Premium

theog

VIP Member
VIP Member
Gold Member

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

tetrapanax

New Member
I'm having exactly the same issue. Also even though I've had an email receipt with order number, product key etc, it's not showing in my Windows Store account so I can't choose to download by browser rather than through Windows setup.
 

My Computer

System One

  • OS
    Windows 7 Home Premium

nick0252

New Member
I had the same problem, and appear to have found the culprit in my case.

I recently had some malware which disabled both windows update and the BITS services. This was evident when entering the windows update screen in the control panel only to find that windows update was unavailable as the services were not running (sound familiar?). Attempt to activate the services and they are not there!

To resolve a google search later on windows update services not being available, downloaded (from somewhere on the www) the registry keys for BITS and wuauserv, installed and restart and the updater is now happily downloading.

Thus perhaps check the BITS and Win Update services?
 

My Computer

System One

  • OS
    Windows 7

pmeenak

New Member
This issue is solved by doing the following things:

1. I found the registry entries for the missed entries which are listed below:

Bits
cryptsvc
Windows installer

2. For creating the missing services. Download the file from the following link:

Windows Updates service registry files for Windows 7.rar

3. Extract it. And then just double click on all the three files. Then restart your PC. and then try to upgrade your Windows. It will work.



I ran that before ordering and all ok - it's an i7 with 6Gb RAM, 2Tb disks etc

Before making the payment itself, it is checking the compatibility and in my system 51 applications are compatible and 10 could be updated from the vendor site.
 

My Computer

System One

  • OS
    Windows 7 Home Premium

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