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Solved Windows 8 upgrade error:"We can't connect right now..."


nabilalk

New Member
Posts
42
#1
Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again". Apparently, a number of people are having this issue

Steps to try and solve:

Disabled AV and Firewall both software and the router firewall. Checked to make sure date/time was correct. Went to a different location so the IP address would be different. Tried LAN connection. Tried on 3 different machines, both 32 bit and 64 bit. My key is a 64 bit key. At each machine, the key passes the check. But, I always have the same error. After each failed attempt, I deleted the folder: "C:\Users\user\AppData\Local\Microsoft\WebSetup\Panther" where the upgrade assistant stores info about previous attempts.

I wish Microsoft would release the ISO links like they did for Win 7 :cool:
 

My Computer

System One

  • OS
    Windows 8.1 Professional amd64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP DV6T7000cto

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#2
Try the link in your email.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#3

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

nabilalk

New Member
Posts
42
#6
Try the link in your email.
Have you tried the email link?
My concern is not just about my own upgrade. I manage several PCs for friends and family. I want the ISO links so I can perform clean installs or upgrades. I don't want to have to sit and wait for each one to download every time. With Win 7 I had ISO disks for every version of Win 7, so I could be prepared for Home premium or Pro, whatever the user had. With Win 8 that is proving to be difficult.
 

My Computer

System One

  • OS
    Windows 8.1 Professional amd64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP DV6T7000cto

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#7
Try the link in your email.
Have you tried the email link?
My concern is not just about my own upgrade. I manage several PCs for friends and family. I want the ISO links so I can perform clean installs or upgrades. I don't want to have to sit and wait for each one to download every time. With Win 7 I had ISO disks for every version of Win 7, so I could be prepared for Home premium or Pro, whatever the user had. With Win 8 that is proving to be difficult.
Have you paid for the Upgrade?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

nabilalk

New Member
Posts
42
#8
Have you tried the email link?
My concern is not just about my own upgrade. I manage several PCs for friends and family. I want the ISO links so I can perform clean installs or upgrades. I don't want to have to sit and wait for each one to download every time. With Win 7 I had ISO disks for every version of Win 7, so I could be prepared for Home premium or Pro, whatever the user had. With Win 8 that is proving to be difficult.
Have you paid for the Upgrade?
Yes, but like I said, I'm trying to get ISOs for future upgrades and reformats that I will inevitably be performing.
 

My Computer

System One

  • OS
    Windows 8.1 Professional amd64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP DV6T7000cto

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#9
Try the download link from the email, or there is a order link for the back up DVD's.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

nabilalk

New Member
Posts
42
#10
Try the download link from the email, or there is a order link for the back up DVD's.
Why should one have to pay extra for back up DVDs? Where are the ISO links like those for Win7. The link in my email will cover only me.
 

My Computer

System One

  • OS
    Windows 8.1 Professional amd64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP DV6T7000cto

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#11
There aren't any official links for Windows 8 ISO's, non that I know of anyway, other than TechNet or MSDN. Those are subscription services so the average Joe is SOL.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#12
Try the download link from the email, or there is a order link for the back up DVD's.
Why should one have to pay extra for back up DVDs? Where are the ISO links like those for Win7. The link in my email will cover only me.
The Windows 7 download links are for paid for upgrade/full retail ISO's, which are being misused by OEM manufacturer's PC owners, MS have closed that back door.

You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

NiFu

New Member
Power User
Posts
160
#13
Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again".
  • If you use the "Microsoft download tool" you have to enter your key.
  • If the key is blocked by Microsoft you also get this misleading error "We can't connect right now...Check your Internet connection and try again".
 

My Computer

System One

  • OS
    Windows 8

nabilalk

New Member
Posts
42
#14
Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again".
  • If you use the "Microsoft download tool" you have to enter your key.
  • If the key is blocked by Microsoft you also get this misleading error "We can't connect right now...Check your Internet connection and try again".
Well, that isn't the case here because the key passes inspection and then I get the error. It doesn't look like there is a good solution to this problem. Many people have documented this problem on the MSFT forum and they haven't done anything to fix it. And it looks like due to piracy concerns, that MSFT is not going to release the ISO links like they did for Win 7. So, I guess the next time I need to reformat, I will just have to have MSFT send me the install DVD
 

My Computer

System One

  • OS
    Windows 8.1 Professional amd64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP DV6T7000cto

NiFu

New Member
Power User
Posts
160
#15
Well, that isn't the case here because the key passes inspection and then I get the error.
Whose inspection ? Windows download tool ? Nothing worth.

Try to enter your key whilst not online. "Windows download tool" says: Key is OK. So it checks only whether the key is "right"; but not whether the key is blocked. Only when the download is started, it is tested whether the key was blocked.
 

My Computer

System One

  • OS
    Windows 8

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#16
So, I guess the next time I need to reformat, I will just have to have Microsoft send me the install DVD
Microsoft will only replace Retail DVD's, not OEM manufacturer's DVD's, for OEM manufacturer's, you can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4