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Windows 8 Toshiba Satellite L875D will not connect to WiFi

chrismug23

New Member
I recently purchased a Toshiba Satellite L875D and it will not connect to my home network. I have use a CenturyLink provided cable 660 Series Modem connected to an Apple Time Capsule router / back up drive. When "connected" to my home network it shoes full bars but is "limited". I have also tried connecting directly to the modem and the router with no luck. My iMac, iPad, all the families iPhones and two other older laptops run perfectly with this set up. Only my new laptop running Windows 8 is having this problem. As a result I can't update to Windows 8.1.

I have limited computer skills (as far as diagnosing and troubleshooting something like this) but any help would be appreciated.

Chris
 

My Computer

System One

  • OS
    Windows 8

chev65

Closed
I recently purchased a Toshiba Satellite L875D and it will not connect to my home network. I have use a CenturyLink provided cable 660 Series Modem connected to an Apple Time Capsule router / back up drive. When "connected" to my home network it shoes full bars but is "limited". I have also tried connecting directly to the modem and the router with no luck. My iMac, iPad, all the families iPhones and two other older laptops run perfectly with this set up. Only my new laptop running Windows 8 is having this problem. As a result I can't update to Windows 8.1.

I have limited computer skills (as far as diagnosing and troubleshooting something like this) but any help would be appreciated.

Chris

I'm not sure why the wireless isn't working on your Toshiba L875D.

Toshiba has a special page to help walk you through the upgrade to Windows 8.1. You should use a wired connection for this.

How to Update from Windows 8 to Windows 8.1
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

chev65

Closed
It doesn't work wired either. Very frustrating!

If it's not working wired or wireless then I would consider updating the firmware on your apple router or call Toshiba.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

chev65

Closed
Is that the same as going into the airport utility and making sure the latest update is loaded? If so, I am up to date.

No connection wired or wireless doesn't leave many options for fixing the problem because you can't even run updates that might fix the problem.

At the very least you will need to download the latest drivers from Toshiba from their web site, save the latest drivers to a USB drive on another machine then try to install them from the USB drive. Be sure and find the secondary Toshiba model number and input that to find the correct drives.

This is all pretty much standard procedure when setting up a new machine when you can't connect to the internet.

Satellite L875D-S7131NR Support | Toshiba
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

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