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Windows 8 shutdown error: explorer.exe, error 0x00000000


#1
Hi,
I was getting the error in the picture when I shut down Windows 8 after a session.
It seems to have gone with the latest update but worth observing nonetheless. DSC01863_2.jpg
Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit Pro with Media Centre
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Various
    CPU
    AMD FX4130 3.8 GHz 'Bulldozer' 4.1 GHz overclock
    Motherboard
    Asus M5A99FX PRO R 2.0
    Memory
    Corsair MX-3 DDR3 1600 4GB x4
    Graphics Card(s)
    1GB Radeon HD 6850 DDR5
    Monitor(s) Displays
    ASUS VE247
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 2 Tb HDD
    500 Gb WD USB backup drive
    PSU
    Be Quiet! Pure Power L8 730 W
    Case
    CoolerMaster Elite 430
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    2 x 80 mm red & green LED case fans & standard AMD CPU fan/heatsink
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    LG Super Multi Blu Ray Writer BH16NS40

OldMX

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Posts
94
#2
Check event viewer for full description of the error.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-3570 @ 3.4GHZ
    Motherboard
    Lenovo Mahobay
    Memory
    16.0GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon HD 7850 2GB
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    LG L192WS
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    [email protected]
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    Samsung 840 Pro
    Seagate ST31000524AS
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    Thermaltake V4
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    Dell SK-8115
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    Razer Copperhead
    Internet Speed
    100Mbit up/dn
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    Chrome
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    MSE (Built-In Windows 8)
#3

My Computer

System One

  • OS
    Windows 8.1 64 bit Pro with Media Centre
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Various
    CPU
    AMD FX4130 3.8 GHz 'Bulldozer' 4.1 GHz overclock
    Motherboard
    Asus M5A99FX PRO R 2.0
    Memory
    Corsair MX-3 DDR3 1600 4GB x4
    Graphics Card(s)
    1GB Radeon HD 6850 DDR5
    Monitor(s) Displays
    ASUS VE247
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 2 Tb HDD
    500 Gb WD USB backup drive
    PSU
    Be Quiet! Pure Power L8 730 W
    Case
    CoolerMaster Elite 430
    Cooling
    2 x 80 mm red & green LED case fans & standard AMD CPU fan/heatsink
    Keyboard
    Antique Compaq
    Mouse
    Logitech
    Internet Speed
    17916 kbps down, 767 kbps up
    Browser
    IE
    Antivirus
    Norton
    Other Info
    LG Super Multi Blu Ray Writer BH16NS40

MilesAhead

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2,130
#4
Look for a hard error at the time things blew up. If you sort in chronological order, then just look for the last big error and ignore the other 500 entries.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
#5
Thanks MilesAhead.
I am not sure to what you are referring since the computer didn't actually crash and there are no detectable performance issues.
However, since I am running such a fast processor with so much RAM, issues might not be visible in the way I am use to them manifesting (i.e. slow downs etc.)
The fact that there was an error message, which was supressed during half a dozen shutdowns, then only the final message before the update requiring any action on my part, perhaps indicates it was a minor issue. I wanted to be sure, hence my post.
Can someone help me identify from the screen shots which might be the message that generated the error report?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit Pro with Media Centre
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Various
    CPU
    AMD FX4130 3.8 GHz 'Bulldozer' 4.1 GHz overclock
    Motherboard
    Asus M5A99FX PRO R 2.0
    Memory
    Corsair MX-3 DDR3 1600 4GB x4
    Graphics Card(s)
    1GB Radeon HD 6850 DDR5
    Monitor(s) Displays
    ASUS VE247
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 2 Tb HDD
    500 Gb WD USB backup drive
    PSU
    Be Quiet! Pure Power L8 730 W
    Case
    CoolerMaster Elite 430
    Cooling
    2 x 80 mm red & green LED case fans & standard AMD CPU fan/heatsink
    Keyboard
    Antique Compaq
    Mouse
    Logitech
    Internet Speed
    17916 kbps down, 767 kbps up
    Browser
    IE
    Antivirus
    Norton
    Other Info
    LG Super Multi Blu Ray Writer BH16NS40

MilesAhead

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Posts
2,130
#6
Ok. I really read the error dialog for the first time. It's not "error code 0x00000000" it's an access violation because something tried to write to memory address 0x00000000. That's the bottom of memory where the OS keeps its structures. In the old Dos days that's how PCs locked up. The OS could no longer function because it had been overwritten. Now with memory protection those are caught and the program terminated.

Something tried to write using a 0 memory address. Usually that means a program asked for memory and didn't check if it got any from the OS(a return value of 0 indicating failure.)

Basic sleuthing would be shut down the system removing one program at a time until the error goes away, or look through the logs for "write to address 0" or "access violation" etc..

Screen shots are not logs. They can't be scrolled. If you look yourself you may see the error. Use editor search like find "access violation" etc..
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
#7
Thanks MilesAhead. However as I said The error has gone away since the latest Windows 8 Microsoft update. I probably shouldn't worry, but was merely being cautious.
There seem to be about a dozen errors every time I switch on- Does anyone know if that is normal with Windows 8?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit Pro with Media Centre
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Various
    CPU
    AMD FX4130 3.8 GHz 'Bulldozer' 4.1 GHz overclock
    Motherboard
    Asus M5A99FX PRO R 2.0
    Memory
    Corsair MX-3 DDR3 1600 4GB x4
    Graphics Card(s)
    1GB Radeon HD 6850 DDR5
    Monitor(s) Displays
    ASUS VE247
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 2 Tb HDD
    500 Gb WD USB backup drive
    PSU
    Be Quiet! Pure Power L8 730 W
    Case
    CoolerMaster Elite 430
    Cooling
    2 x 80 mm red & green LED case fans & standard AMD CPU fan/heatsink
    Keyboard
    Antique Compaq
    Mouse
    Logitech
    Internet Speed
    17916 kbps down, 767 kbps up
    Browser
    IE
    Antivirus
    Norton
    Other Info
    LG Super Multi Blu Ray Writer BH16NS40

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#8
If that's so then one of the updates likely fixed a bad module or library.

You say using present tense that you get errors. Do you mean were getting errors or are still getting errors? Are these only in the logs or are you getting notifications(if you are still getting errors now I mean?)

If the error notices have gone then generally I adhere to "If it ain't broke don't fix it." Over tinkering can be a system killer.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
#9
Yah errors are only in Event Viewer now. Thanks
 

My Computer

System One

  • OS
    Windows 8.1 64 bit Pro with Media Centre
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Various
    CPU
    AMD FX4130 3.8 GHz 'Bulldozer' 4.1 GHz overclock
    Motherboard
    Asus M5A99FX PRO R 2.0
    Memory
    Corsair MX-3 DDR3 1600 4GB x4
    Graphics Card(s)
    1GB Radeon HD 6850 DDR5
    Monitor(s) Displays
    ASUS VE247
    Screen Resolution
    1920 x 1080
    Hard Drives
    Seagate Barracuda 2 Tb HDD
    500 Gb WD USB backup drive
    PSU
    Be Quiet! Pure Power L8 730 W
    Case
    CoolerMaster Elite 430
    Cooling
    2 x 80 mm red & green LED case fans & standard AMD CPU fan/heatsink
    Keyboard
    Antique Compaq
    Mouse
    Logitech
    Internet Speed
    17916 kbps down, 767 kbps up
    Browser
    IE
    Antivirus
    Norton
    Other Info
    LG Super Multi Blu Ray Writer BH16NS40

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