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Solved windows 8 problem

para999

Member
Member
hi
i just cannot get on with windows 8 and want to sell my laptop. is it possible to return the pc to factory setting so all of my personal information is removed from the pc. its a samsung laptop and didn't come with any backup media.
many thanks
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
    CPU
    i3
    Browser
    i.e

Seleen

Member
Member
Open up the Charms menu by swiping in from the right or hitting WIN+C and choose "Settings" then choose "Change PC Settings". From there you select "General" then scroll down and you'll see "Remove Everything and Reinstall Windows" it will wipe everything and reinstall Windows 8 to it's factory default! :geek:
 

My Computer

System One

  • OS
    Windows 8 Pro w/ Media Center 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Desktop/Lenovo Yoga 13

para999

Member
Member
thanks i've followed all your instructions. after i pressed the reinstall option it says " some files are missing. your windows installation or recovery media will provide these files".
i don't have any recovery media ?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
    CPU
    i3
    Browser
    i.e

chev65

Closed
After restoring your system, I would think about removing all the factory bloatware that was preinstalled on your laptop, this bloatware is famous for ruining the user experience and giving an otherwise perfect Op system a bad reputation.

Decrapifier is good for showing you which programs can be safely removed from your system. :)
Download | The PC Decrapifier
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

para999

Member
Member
ok thanks again unfortunately i have a problem right there. the laptop came pre-installed with windows 8 and there is no sticker with the product key on. i suspect it was installed by the manufacturer and is part of their licence.
i cannot ask the manufacturer for this information because they will suggest sending it to them and they will charge as there is nothing wrong with the pc....stumped.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
    CPU
    i3
    Browser
    i.e

Seleen

Member
Member
Most manufacturer laptops contain a recovery partition. Depending on the model of your Samsung laptop you could find the manual online and will help you through the step by step on how to restore factory defaults and clean recovery. Win8 stores key information inside the bios which aids in recovery and reinstallation of preinstalled OS on laptops.

You should still be under warranty as well from Samsung since it is a Windows 8 machine. Their technical support line should offer you step by step instruction on how to reset everything back to factory settings and start fresh free of charge and without having to send the machine too them.
 

My Computer

System One

  • OS
    Windows 8 Pro w/ Media Center 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Desktop/Lenovo Yoga 13

SIW2

Well-Known Member
Team Member
The key is in the bios. There is no sticker.

You just need the installation media to return it factory type condition so you can sell it.

Surprised the oem didn't include a .wim of some kind for that purpose. It may be there on your HD - look in the recovery partition.
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop

MohavePC

Whovian
Member
There should be a recovery partition from most OEM companies. (see screenshot) they may be hidden partitions and might not be seen from "my computer" you can check using the management console. "right click on my computer, choose manage, the choose disk management". Now I do not know how much you do or do not know so please take no offence to my posting instructions, plus they may help others. If there is none or it is truly damaged then contact the manufacturer and request a dvd, don't take no for an answer. They will usually send them at a nominal cost or free.
 

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My Computer

System One

  • OS
    Win8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo y580
    CPU
    i7 3630qm
    Motherboard
    OEM
    Memory
    8GB
    Graphics Card(s)
    OEM
    Sound Card
    OEM
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768
    Hard Drives
    1TB
    PSU
    120watt
    Case
    y580
    Cooling
    laptop fan
    Keyboard
    Lenovo
    Mouse
    Lenovo Wireless
    Internet Speed
    8MBPS
    Browser
    Firefox, Chrome, IE10 when nessessary
    Antivirus
    AVG

para999

Member
Member
further to your last post i've followed your instructions re disk management and found a section in disc 0 basic that says 20.00gb healthy ( recovery partition). can you please tell me how to access this partition to reinstall the o/s ?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
    CPU
    i3
    Browser
    i.e

MohavePC

Whovian
Member

My Computer

System One

  • OS
    Win8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo y580
    CPU
    i7 3630qm
    Motherboard
    OEM
    Memory
    8GB
    Graphics Card(s)
    OEM
    Sound Card
    OEM
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768
    Hard Drives
    1TB
    PSU
    120watt
    Case
    y580
    Cooling
    laptop fan
    Keyboard
    Lenovo
    Mouse
    Lenovo Wireless
    Internet Speed
    8MBPS
    Browser
    Firefox, Chrome, IE10 when nessessary
    Antivirus
    AVG

Tarka Dal

Member
VIP Member
Member
Hi Para all you need to do is reboot the computer holding down the F4 button when the laptop starts up. This will give you the recovery solution. Select the very earliest date and the recovery will go back to Factory state. Leave the rest to who ever purchases it after you, they might want what you have taken off.
 

My Computer

System One

  • OS
    Win8 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Computer 1 of 4
    Motherboard
    ASUS M4A78LT-M LE
    Memory
    4GB Kit (2x2GB)
    Monitor(s) Displays
    Samsung 18"
    Screen Resolution
    1080p
    PSU
    Cheapo
    Internet Speed
    30mb
    Other Info
    Computer 2 :~ Dell Inspiron - 1x 350gb & 1x 250gb - 6GB Memory - Win 7 | Computer 3 :~ Samsung 355v5C Notebook - 6Gb Mem - Win8 2Core| Computer 4:~ Samsung 355v5C Notebook - 6Gb Mem - Win8 4Core

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