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Windows 8 not allowing updates, refresh, or upgrade to 8.1

My Windows 8 machine is not allowing updates, refresh, or upgrade to 8.1 and above.
When trying updates I get error code 80073712. I have tried various suggestions including something to do with DISM. It shows that some component is corrupt and repairable but it refuses to restore health and give me errors like 14098. I have tried a refresh but that also failed. I tried upgrading to Windows 8.1 as it is available at the Store but when I click on it, it says I must perform some updates first before upgrading. So I am stuck and I have had 2 people from Microsoft try sort this remotely and they have both failed.

Please help.

I use a Samsung with Intel Celeron processor, CPU [email protected] Memory is 4GB(3,71 usable). System is 64 bit. And it's Windows 8 single language.

My Computer

System One

  • OS


The fly on the wall
Beloit, Wisconsin

I'd give this a try
1 - Go to Services Console and STOP BITS and Windows Update services
2 - Go to Windows directory and delete ALL contents in SoftwareDistribution subdirectory
3 - Install the following Win8.1 update - KB3172614
Microsoft Update Catalog
4 - Restart your computer as directed
5 - Go to Control Panel and perform Check for Updates

My Computer

System One

  • OS
    Microsoft Windows 10 Pro 64-bit
    Computer type
    System Manufacturer/Model Number
    HP Pavilion DV6
    Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz
    Hewlett-Packard 144C
    6 GB soon to be 8 GB
    Graphics Card(s)
    Intel(R) HD Graphics (Core i5)
    Sound Card
    IDT High Definition Audio CODEC
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    1 TB Samsung HDD and Samsung 600 GB SSD
    HP metal case.
    Standard fan ( Does a good enough job)
    HP backlit keyboard.
    Standard USB Mouse
    Internet Speed
    60 Mbps Download and 10 Mbps Upload thru Charter High Speed Internet
    Firefox and Internet Explorer
    Norton Internet Security
    Other Info
    Custom Built Windows Server 2008 R2 used for storage server, DHCP server, Primary DNS server. Novell Suse Server running 2 custom built desktop that have Novell Netware installed. Samsung Note 3 (Primary Phone) and Samsung S4 (Back up phone).