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Windows 8 laptop won't connect to wifi.


mariwehman

New Member
Posts
2
#1
For some reason my windows 8 Hp will not connect to my home wifi network. Has had no problem connecting in the past but yesterday I unplugged my router to move it to another part of my house and ever since then it can't connect. My cell phone and other laptop connect to the internet no problem.
On my Hp it will show a list of wifi networks and my home network is on the list, however, when I try to connect to it and then troubleshoot the problem it says I can't connect to the network because it is hidden. I don't see how thats possible since the network name shows up on the list of nearby wifi networks.
What I've done but hasn't worked:
Reset my router and laptop multiple times.
Tried to manually connect to network.
Forgot the network on my laptop and tried to reconnect.
I don't understand how one day it can connect to the wifi fine and then I unplug it and all of a sudden it can't connect but my other devices can.
Please help me this is very frustrating and I couldn't find a specific answer anywhere else online.
 

My Computer

System One

  • OS
    windows 8

Barman58

Super Moderator
Super Moderators
#3
You say that this problem started when you moved the router to a new location

Does the laptop connect if you go close to the new location? ...
If so then the issue is probably due to a basic signal strength issue - not all wireless systems are equal in different devices, which would explain why other devices are OK. solving this can be a basic thing of chosing a more suitable location for the router.

If this is not the issue then It may be that the router has glitched during the move ...
If this is the case try resetting the router to it's default, (check the router manual), it's also worth while resetting the laptop so you have to re connect to the router.

try this and if still an issue we can try more involved solutions :)
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone

mariwehman

New Member
Posts
2
#4
You say that this problem started when you moved the router to a new location

Does the laptop connect if you go close to the new location? ...
If so then the issue is probably due to a basic signal strength issue - not all wireless systems are equal in different devices, which would explain why other devices are OK. solving this can be a basic thing of chosing a more suitable location for the router.

If this is not the issue then It may be that the router has glitched during the move ...
If this is the case try resetting the router to it's default, (check the router manual), it's also worth while resetting the laptop so you have to re connect to the router.

try this and if still an issue we can try more involved solutions :)
I only moved the router a couple feet from where it was and the signal strength is reading at excellent, so its not out of range or anything.
I reset the router and restarted my laptop and its still not connecting.
I'm not sure if the problem is something is wrong with my laptop or the router because my two other computers in my house connect to the wifi no problem. The only thing that happens when I try to connect with my one laptop is it will say "cannot connect to wifi" and then I click the troubleshoot link and it tells me that it cannot connect to the network because it is hidden. But the network is still shown on my wifi list and when I try to connect manually it still doesn't work.
 

My Computer

System One

  • OS
    windows 8

Barman58

Super Moderator
Super Moderators
#5
Check in the setting page of your router - (When you can get access) and look for an option "display or hide or broadcast SSID" or something similar. this would generate the "Hidden " warning if set not to show.

Another thing to check on a multi protocol router is that it is broadcasting on all protocols, B/G/N, and has not defaulted to one only
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone