Windows 8, EgisTec ES603 fingerprint reader not working

NathanD212

New Member
Messages
15
I have a Sager NP8651 / Clevo P650SE laptop running Windows 8.1 64-bit and while all other hardware works the fingerprint reader does not no mater which driver i use from the Clevo OEM site.

what files do i need to upload or report to linclude to help this get resolved. I have contacted Sager support multiple times and they say "a fresh install of windows will fix it..."
 

Attachments

  • es603 details.JPG
    es603 details.JPG
    112.5 KB · Views: 159
  • es603 device manager.JPG
    es603 device manager.JPG
    39.1 KB · Views: 149
  • es603 device manager files.JPG
    es603 device manager files.JPG
    89.2 KB · Views: 161
  • fingerprint_reader_events.zip
    13.3 KB · Views: 156

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 1700x
    Motherboard
    ASRock AB350 Gaming K4
    Memory
    2 - 8 GB PC4-19200 DDR4 SDRAM Kingston KHX2400C15/8G
    Graphics Card(s)
    Sapphire RX 480 Nitro+ OC
    Hard Drives
    Samsung SSD 850 EVO 1TB
    WDC WD2003FZEX-00SRLA0
    Antivirus
    COMODO
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