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Windows 8 Black Screen At Startup

Narayan

Member
Member
Hello Guys, Yesterday I had A problem with my PC :(
I started it and pressed the Power Button. After the ASUS splash screen my PC went to A black screen.....:(

There is no Startup Logo No Blue windows logo (blue rhombus) And no spinning chain. :cry:

And after 30 mins my PC rebooted and when I pressed F8 to go to safe mode nothing happens but the black screen comes again...... :(
So I booted to my Windows 8 64-bit DVD and launched startup repair but it showed "error startup repair cannot fix your computer" then I came back and started Refresh my PC but now it showed another error message that "there is a problem refreshing your computer" and now when I came back and started "Reset" it again showed up the message "there is a problem refreshing your computer".

I can't fix the problem...... :cry:
I have also tried "Advanced Option > Command Prompt > sfc \scannow" but it didn't help...

So please help me, I had many personal files on this OS so I can't Format it.

Thank For Any help..... :)
 

My Computer

System One

  • OS
    Windows® 8.1 Pro 64-Bit
    Name
    Narayan Chatterjee
    Computer type
    Laptop
    System Manufacturer/Model
    Dell® XPS® 15-9530
    CPU
    Intel® Core™ i7 4702HQ @3.20GHz
    Motherboard
    Intel® HM86 Express Chipset
    Memory
    Dell® 16GB DDR3 1600MHz
    Graphics Card(s)
    NVIDIA® GeForce® GT 750M 2GB GDDR5
    Sound Card
    Intel® High-Definition Audio
    Monitor(s) Displays
    Dell® LED™ 15.6-Inch QHD+
    Screen Resolution
    3200 x 1800
    Hard Drives
    Samsung® SSD™ 840 Pro 512GB
    PSU
    Dell® 91 WHR 6-Cell Battery
    Case
    Dell® Machined Aluminium Chassis
    Cooling
    Dell® Cooling
    Keyboard
    Dell® Integrated Keyboard
    Mouse
    Dell® TouchPad
    Internet Speed
    Download Speed- 50.0 MBPS Upload Speed- 20.0 MBPS
    Browser
    Mozilla® Firefox® 29.0
    Antivirus
    Kaspersky® PURE® 3.0 Total Security
    Other Info
    Network Adapter- Intel® Dual Band Wireless-AC 7260 + Bluetooth 4.0
    Country Flag
    India

vasyndrom

New Member
First of all unplug any USB devices you don't need especially hard drives. In bios turn off S.M.A.R.T HDD check at startup.

See what happens when you do that.
 

My Computer

System One

  • OS
    Windows 8 x64 Pro
    Name
    Andy
    Country Flag
    Poland

Narayan

Member
Member
Hello, Thanks But I have no USB device connected at this time.... And I have tried Disabling S.M.A.R.T HDD check but no luck :(

I have not done any playing with any system file or boot file and nor I did anything with my BIOS, It is at its default settings....
Please help me otherwise I need to Format my SSD and reinstall Windows which I don't want....

Thanks If anyone can help.... :)
 

My Computer

System One

  • OS
    Windows® 8.1 Pro 64-Bit
    Name
    Narayan Chatterjee
    Computer type
    Laptop
    System Manufacturer/Model
    Dell® XPS® 15-9530
    CPU
    Intel® Core™ i7 4702HQ @3.20GHz
    Motherboard
    Intel® HM86 Express Chipset
    Memory
    Dell® 16GB DDR3 1600MHz
    Graphics Card(s)
    NVIDIA® GeForce® GT 750M 2GB GDDR5
    Sound Card
    Intel® High-Definition Audio
    Monitor(s) Displays
    Dell® LED™ 15.6-Inch QHD+
    Screen Resolution
    3200 x 1800
    Hard Drives
    Samsung® SSD™ 840 Pro 512GB
    PSU
    Dell® 91 WHR 6-Cell Battery
    Case
    Dell® Machined Aluminium Chassis
    Cooling
    Dell® Cooling
    Keyboard
    Dell® Integrated Keyboard
    Mouse
    Dell® TouchPad
    Internet Speed
    Download Speed- 50.0 MBPS Upload Speed- 20.0 MBPS
    Browser
    Mozilla® Firefox® 29.0
    Antivirus
    Kaspersky® PURE® 3.0 Total Security
    Other Info
    Network Adapter- Intel® Dual Band Wireless-AC 7260 + Bluetooth 4.0
    Country Flag
    India

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