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Windows 8 Apps closing on their own randomly


aPHAT

New Member
Posts
4
#1
I just picked up a new windows 8 laptop and so far I really like the new os. However I have been noticing something really odd and quite annoying. Apps seem to be closing on their own randomly. I'll have an app open (finance, music, games that I downloaded from the store) and it'll be working fine but then all of a sudden the app would just close and take me back to the metro start screen. I have been trying to look around but I can't seem to find a solution. I contacted Microsoft tech support and they remote controlled into my laptop and did some stuff and said the issue should be fixed. However, it's still there. I'll be reading the financials in the stock app and then boom. It'll just close on it's own without any sort of error message and take me to the start screen. This is getting quite annoying because everytime it happens I have to essentially go back in and start over.

Anyone else experiencing this issue and know of a solution?
 

My Computer

System One

  • OS
    Windows 8

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#2
Hello there!

The only app I really have issues with is Music Info, great app, but buggy as a bug. It crashes kind of more often than I'd like.

As for other apps, like the Bing apps, I don't have issues with. Sometimes the News app doesn't launch, but that's sometimes.

Odd, and you're using a new PC with Windows 8 preinstalled?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#4
Have you updated the apps? The factory image of Windows 8 includes the apps, which are out of date.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

aPHAT

New Member
Posts
4
#5
Everything is updated. What's really annoying is trying to replicate the issue because it is so random. I had a tech remote in and we waited for a bit and obviously everything worked fine when I had someone watching.
 

My Computer

System One

  • OS
    Windows 8

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#6
I've seen some posts where it was thought that some Anti-virus programs caused Apps to malfunction. I've had problems with some apps in the past and never did figure out what caused it. In my case once an app stopped working that was it. It never opened full screen again. Refresh and Reset didn't fix them either. I ended up reinstalling Windows 8. I was still running the Release Preview and just chocked it up there still being bugs in that release.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

aPHAT

New Member
Posts
4
#7
It's getting really frustrating as it seems to be happening more often. I've cleaned and reinstalled windows and still no luck. What started off was a minor annoyance is starting to develop into a serious problem. I'll be listening to music on Smart DJ or reading an article on the finance app and then boom all of a sudden it closes. It doesn't even look like a crash because there are no error messages. It's as if it just decided to ALT-F4 on it's own. I don't know if it's an issue with windows 8 or if it's an issue with the new laptop itself. I guess I could take it to the Microsoft store to get it checked out and worst case I can just take it back and return the laptop and get something else.
 

My Computer

System One

  • OS
    Windows 8

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#8
In my case I thought it was graphics driver related. My app problems seemed to happen very shortly after updating my Nvidia graphics drivers. I couldn't prove it though. Rolling back the driver and or switching back to the previous driver wouldn't fix it. The 306.97 seem to be OK though. I feel for you though. I mean, how many times do you reinstall before you just say why bother. I don't think its a wide spread problem, but its enough of a problem to where I'm seeing quit a few posts on it. it's one of those, is it windows, is it the app, or is it something else, type deals.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2