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Windows 8 and Windows 8.1 ISO - Download or Create


Brink

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Administrator
mvp
Posts
23,279
Windows 8 and Windows 8.1 ISO - Download or Create
If you purchased and have a retail Windows 8/8.1 product key, then this tutorial will show you how to create or download a upgrade Windows 8 ISO or full Windows 8.1 Update ISO file directly from Microsoft.
Published by Brink
#1
ByLine
How to Create or Download a Windows 8 and Windows 8.1 ISO
Synopsis
If you purchased and have a retail Windows 8/8.1 product key, then this tutorial will show you how to create or download a upgrade Windows 8 ISO or full Windows 8.1 Update ISO file directly from Microsoft.
How to Create or Download a Windows 8 and 8.1 ISO


If you purchased Windows 8/8.1 and have a "retail" Windows 8/8.1 product key, then this tutorial will show you how to create or download an upgrade Windows 8 ISO or full Windows 8.1 Update ISO file directly from Microsoft.

You must be signed in as an administrator to be able to do the steps in this tutorial.

You will need to have your Windows 8 or 8.1 product key number from your retail box package OR online order information in the confirmation email for your purchase.

For example, if you purchased Windows 8 or 8.1 online using the "Windows 8/8.1 Upgrade Assistant".


A Windows 8 product key will not directly activate Windows 8.1 Update. To be able to clean install Windows 8.1 Update and activate it with a Windows 8 product key, see:Clean Install - Windows 8


CONTENTS:
  • Option One: (recommended) Download Windows 8.1 Update ISO File with "Windows Installation Media Creation Tool"
  • Option Two: Download Windows 8.1 Update ISO File with Retail Windows 8 or 8.1 Key
  • Option Three: Download Windows 8 or Windows 8.1 Update ISO File with a Retail Key
  • Option Four: To Create a Windows 8 or 8.1 ISO File from "C:\ESD\Windows" Folder




OPTION ONE
Download Windows 8.1 Update ISO File with "Windows Installation Media Creation Tool"


This option allows you to download the latest Windows 8.1 ISO file without needing a product key.

If you have a retail Windows 8 or 8.1 PC, then you will still need to have a valid Windows 8 or 8.1 product key to be able to install and activate Windows 8.1.

If you have an OEM Windows 8 or 8.1 PC, then you will also be able to use this ISO to install and activate Windows 8.1 if you are installing the same edition of Windows the key is for. The Windows 8 or 8.1 product key embedded in the UEFI firmware of the OEM PC will be automatically detected and used during installation to activate Windows 8.1.

When you run the mediacreationtool.exe file below it will permanently delete any folder named Download and it's contents that's in the same folder as the mediacreationtool.exe file.

If you have a folder named Download in the same folder (ex: on desktop), then you will need to rename it before running the mediacreationtool.exe file to avoid it and it's contents from being permanently deleted.



1. Click/tap on the Download button below to download and run the mediacreationtool.exe file for the Windows Installation Media Creation Tool.

Source: Create installation media for Windows 8.1 - Windows Help

download

2. If prompted by UAC, click/tap on Yes.

3. Select the Language, Edition, and 32-bit (x86) or 64-bit (x64) Architecture you want for the ISO file, and click/tap on Next. (see screenshot below)

Windows_Installations_Media_Creation_Tool-1.jpg

4. Select (dot) ISO file, and click/tap on Next. (see screenshot below)

Windows_Installations_Media_Creation_Tool-2.jpg

5. Select where you would like to save the ISO file to, type in a name you want for the ISO file, and click/tap on Save. (see screenshot below)

Windows_Installations_Media_Creation_Tool-3.jpg

6. The Windows 8.1 ISO file will now begin to download. (see screenshot below)

Windows_Installations_Media_Creation_Tool-4.jpg

7. When the download has finished, you can click/tap on Finish. (see screenshot below)

Windows_Installations_Media_Creation_Tool-5.jpg


You could now create a bootable DVD/USB or UEFI USB with this ISO file when you like to do a clean or upgrade install of Windows 8.1 with.





OPTION TWO
Download Windows 8.1 Update ISO File with Retail Windows 8 or 8.1 Key


This option will not work with an OEM product key number.

This option will only work with a retail product key number.



1. Click/tap on the Microsoft site link below for your location, only click/tap on the Install Windows 8.1 button at the site like below to only download the Windows8-Setup.exe file, and save it to your desktop.

US: Upgrade Windows with only a product key - Microsoft Windows Help

UK: Upgrading Windows with only a product key - Microsoft Windows Help

Install_Windows_8.png


2. Click/tap on the Download button below to download the WindowsSetupBox.zip file for Windows 8.1 Update. Open the ZIP file, and extract (drag and drop) the WindowsSetupBox.exe file to your desktop.

This is the official older 6.3.9600.16415 version of the WindowsSetupBox.exe file that is no longer available for download at Microsoft.

download

3. Run the Windows8-Setup.exe file (step 1), enter your RETAIL Windows 8 product key, and click/tap on Next. (see screenshot below)


This will not work if you use an OEM or system builders product key.

If you enter a generic key, then you will get a We can't connect right now message since they have been blocked.

If you still have the hidden folders below on your computer from the Windows 8/8.1 Upgrade Assistant, then you will see step 7 in OPTION THREE below instead.

You can delete these two hidden folders below to be able to enter your product key and download a new ISO file.

%UserProfile%\AppData\Local\Microsoft\WebSetup

AND

C:\ESD\Windows

To get a 32-bit Windows 8.1 Update ISO, you must run the .exe on a 32-bit Windows computer.

To get a 64-bit Windows 8.1 Update ISO, you must run the .exe on a 64-bit Windows computer.



Download-1.jpg

4. Click/tap on Next. (see screenshot below)

Download-2.jpg

5. Once downloading starts and still at 0%, CLOSE Close.jpg the Windows 8 Setup window. (see screenshot below)

Stop.jpg

6. Quickly click/tap on Yes to approve closing "Windows 8 Setup". (see screenshot below)

Quit.jpg

7. Run the WindowsSetupBox.exe file (step 2) for Windows 8.1 Update.

8. Windows 8.1 Setup should now start downloading Windows 8.1 Update. Go to step 6 in OPTION THREE below to continue for the Windows 8.1 Update ISO file. (see screenshot below)


If it fails to start downloading Windows 8.1 or you get an error, then delete the two hidden folders below, and start over at step 3 above.

%UserProfile%\AppData\Local\Microsoft\WebSetup

AND

C:\ESD\Windows

8.1_Download.jpg





OPTION THREE
Download Windows 8 or Windows 8.1 Update ISO File with a Retail Key


This option is for how to only download a Windows 8 ISO file using a Windows 8 product key, or to download a Windows 8.1 Update ISO file using a Windows 8.1 product key.

This option will not work with an OEM product key number.

This option will only work with a retail product key number.


1. Click/tap on the Microsoft site link below for your location, click/tap on the Install Windows 8 or Install Windows 8.1 button at the site to download and run the Windows8-Setup.exe (Windows 8) or OSGS14-WindowsSetupBox-32bitand64bit-English-4141408.exe (Windows 8.1 Update) file.

US: Upgrade Windows with only a product key - Microsoft Windows Help

UK: Upgrading Windows with only a product key - Microsoft Windows Help

To get a 32-bit Windows 8 or 8.1 ISO, you must run the .exe on a 32-bit Windows computer.

To get a 64-bit Windows 8 or 8.1 ISO, you must run the .exe on a 64-bit Windows computer.


2. If prompted by UAC, then click/tap on Yes (Windows 7/8) or Continue (Vista).

3. Type in either your RETAIL Windows 8 or Windows 8.1 product key for the one you want to get an ISO for, and click/tap on Next. (see screenshot below)


This will not work if you use an OEM or system builders product key

If you enter a generic key, then you will get a We can't connect right now message since they have been blocked.

If you still have the hidden folders below on your computer from the Windows 8/8.1 Upgrade Assistant, then you will see step 7 instead.

You can delete the two folders below to be able to enter your product key and download a new ISO file.

%UserProfile%\AppData\Local\Microsoft\WebSetup

AND

C:\ESD\Windows

You will only be able to enter a Windows 8 or Windows 8.1 product key.

A Windows 8 product key will only get you a Windows 8 ISO file.

A Windows 8.1 product key will only get you a Windows 8.1 Update ISO file.

You will not be able to enter a Window Media Center Pack or Windows 8 Pro Pack product key. These are considered to be an upgrade key and can't be used to install Windows 8/8.1 with. You could use Add Features to add the Window Media Center Pack or Windows 8 Pro Pack again after Windows 8/8.1 is finished installing.

Download-1.jpg

4. You will now see that Windows 8 or 8.1 will be downloaded. Click/tap on Next. (see screenshot below)

Download-2.jpg

5. Windows 8 or 8.1 will now begin to download. (see screenshot below)

Download-3.jpg

6. When it's finished downloading, it will check and verify the download, then start to getting files ready. (see screenshots below)

The Window 8 or 8.1 installation files will be saved in the hidden C:\ESD\Windows folder.

Download-4.jpg

Download-5.jpg

7. Select (dot) Install by creating media, and click/tap on Next. (see screenshot below)

Download-6.jpg

8. Select (dot) ISO file, and click/tap on Save. (see screenshot below)

Download-7.jpg

9. Navigate to a location where (ex: Desktop) you want to save the .iso file at, type in a name for the .iso file, and click/tap on Save. (see screenshot below)

Download-8.jpg

10. Click/tap on Finish. (see screenshot below)

Download-9.jpg

11. You will now have your upgrade Windows 8 ISO or full Windows 8.1 Update ISO file.

You could now create a bootable DVD/USB or UEFI USB with this ISO file to do a clean (8.1), clean for upgrade (8), or upgrade (8/8.1) install of Windows 8 with.





OPTION FOUR
To Create a Windows 8 or 8.1 ISO File from "C:\ESD\Windows" Folder


You will only be able to do this option if you still have the hidden "C:\ESD\Windows" folder from previously using OPTION TWO or OPTION THREE above, or from the Windows 8/8.1 Upgrade Assistant on this PC.


1. Click/tap on the Download button below to download the ESD-TO-ISO.zip file created by our member SIW2 (Simon).

If you use the ESD-TO-ISO.exe to create a 64-bit ISO, then it will also have UEFI support.

download

2. Save the ZIP file to your desktop, then extract (drag and drop) the contents to your desktop.

3. Unblock the ESD-TO-ISO.EXE, then right click on the ESD-TO-ISO.EXE file, and click on Run as administrator.

4. If prompted by UAC, then click/tap on Yes (Windows 7/8) or Continue (Vista).

5. Click/tap on GO. (see screenshot below)

ESD-1.jpg

6. Click/tap on Yes. (see screenshot below)

ESD-2.jpg

7. It will now create the ISO file. (see screenshot below)

If you get an error saying the ISO file cannot be created, then delete the C:\ESD folder, and do OPTION TWO above instead.

ESD-3.jpg

8. Click/tap on Cancel unless you wanted to create (burn) a bootable DVD with ISO file. (see screenshot below)

Burning a DVD with a 64-bit ISO created using this option will also have UEFI support.

ESD-4.jpg

9. The upgrade Windows 8 ISO or full Windows 8.1 Update ISO file will be at the root of your C: drive. For example, C:\WIN8x64.iso. (see screenshot below)

You could now create a bootable DVD/USB or UEFI USB with this ISO file to do a clean (8.1), clean for upgrade (8), or upgrade (8/8.1) install of Windows 8/8.1 with.

ESD-5.jpg


That's it,
Shawn


[/note]
 
Last edited by a moderator:

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

Administrator
Administrator
mvp
Posts
23,279
#2
Tutorial restored and updated. :eek:
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

alpinekid61

Member
Member
Gaylord, MI

Posts
36
#3
Brink- I am at step 1 on the once was Vista & installed Windows8 Enterprise Eval machine. clicked on the "Download" blue button. Got the Windows 8 Blue box, then the box to enter "Product Key" and got this box.
W8UpgradeError.jpg
Remember I told you I was apprehensive about doing this upgrade, this is why. I always do something wrong.
I have paid $40 to get Windows 8 Key and it cannot be used. I cannot go back to Vista, do not have disks but do have the key.
I bought the Windows 8 key using my laptop, 32-bit windows 7.
Hope you have an idea on how to proceed.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model Number
    HP a6603w Pavilion
    CPU
    Intel Core 2 Duo (Wolfsdale) E8xxx
    Motherboard
    MCP73M01H1 (Napa) by Foxconn
    Memory
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 7100

alpinekid61

Member
Member
Gaylord, MI

Posts
36
#4
Never mind, I found out the problem. I was putting WRONG key into box.
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model Number
    HP a6603w Pavilion
    CPU
    Intel Core 2 Duo (Wolfsdale) E8xxx
    Motherboard
    MCP73M01H1 (Napa) by Foxconn
    Memory
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 7100

alpinekid61

Member
Member
Gaylord, MI

Posts
36
#5
Got to number 10, Burn the ISO file to a DVD, and a Windows Explorer window opened. Clicked on the DVD drive, in my case E:, and window closed, heard DVD run. Opened another Windows Explorer and looked at E:. There is nothing there.
Is there suppost to be a file there?
What would the file name be?
Did find the .iso file in C:/Users/Dennis/Downloads/Windows.iso.
Did I want to have this on the DVD?
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model Number
    HP a6603w Pavilion
    CPU
    Intel Core 2 Duo (Wolfsdale) E8xxx
    Motherboard
    MCP73M01H1 (Napa) by Foxconn
    Memory
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 7100

Brink

Administrator
Administrator
mvp
Posts
23,279
#6
Step 10 is just to save the ISO file. You would want to do the yellow TIP box under step 11 to create either a bootable DVD, USB, or UEFI USB with the ISO file instead. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

alpinekid61

Member
Member
Gaylord, MI

Posts
36
#7
Went through the tutorial for creating a bootable USB and I got it done. Then did what I hope, a clean install of Windows 8.
Guess what, something did not work right.

The screen with the tiles came up, clicked on the Mail and nothing. Click on a few others and the same thing. Put curser on the "-" in right hand bottom corner and the items came up on the side. Clicked on "Settings" and nothing.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model Number
    HP a6603w Pavilion
    CPU
    Intel Core 2 Duo (Wolfsdale) E8xxx
    Motherboard
    MCP73M01H1 (Napa) by Foxconn
    Memory
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 7100

fishing44

New Member
Posts
9
#8
thanks for getting back to me but every time I try the windows 8 set-up every time it starts and after 30 seconds I get a message that reads the download task did not complete and below that it reads unspecified error
I have tried this 46 times over three days with no luck
If I could I would ask for my money back but were do I go to do that
No point ringing Microsoft I have done that 18 time and its a waste of time all you get is a call center in India you cannot speak to any one in the UK
 

My Computer

System One

  • OS
    windows 7

Brink

Administrator
Administrator
mvp
Posts
23,279
#10
Hello fishing, and welcome to Eight Forums.

Have you tried this on another computer?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

Administrator
Administrator
mvp
Posts
23,279
#12
Fishing,

It's some issue on your computer that's causing the error.

You could either spend a lot of time trying to find the cause on your computer, or simply download it on a friends computer.

If you wish to keep trying on your computer, then temporarily disable any 3rd party installed AV or firewall program to see if they may be blocking the download. You might also try doing this in Safe Mode with networking.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

fishing44

New Member
Posts
9
#13
I tried safe mode with networking still no good
Just found my wifes laptop downloaded Windows 8 setup it loads up to putting the serial number in and then it says not on line
try again later
 

My Computer

System One

  • OS
    windows 7

Brink

Administrator
Administrator
mvp
Posts
23,279
#14
That indicates that the laptop is not connected to the internet.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

fishing44

New Member
Posts
9
#16
Have tried my computer running windows 7 and my wifes computer running vista
my computer shows unspecified error and the wifes computer lets you put the serial number then it says you are not on line.
both computers I have stopped the antivirus and firewall and both are still the same
 

My Computer

System One

  • OS
    windows 7

Brink

Administrator
Administrator
mvp
Posts
23,279
#17
Fishing,

On the laptop, try temporarily uninstalling any 3rd party AV and firewall program, then try again. Sometimes simply disabling them does not help.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

Administrator
Administrator
mvp
Posts
23,279
#19
fishing,

I've been seeing more and more people having this same issue, and nothing has helped so far.

You might try during off peak hours (ex: 2 AM) to see if you may be able to if it's an overload issue at Microsoft.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

fishing44

New Member
Posts
9
#20
I contacted Microsoft customer support 08448002400 and they put me in touch a support team who were in the Philippines they took over my computer and were on the phone for over two hours the disabled my antivirus and did lots of windows updates and other stuff to much for me to tell you but after they had finished there stuff they downloaded Windows 8 pro. for me and burnt a ISO to a dvd.
Thanks for all your help at lease its sorted now
 

My Computer

System One

  • OS
    windows 7