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Windows 8.1 update = can't connect to Wifi


emh1969

New Member
Posts
1
#1
My girlfriend recently updated her computer from Windows 8 to 8.1 Since then, she's been unable to connect to her home wi-fi. She can only connect via cable. Unfortunately, neither of us have disks to roll her back to Windows 8.


Now here's what's weird. Yesterday she brought her computer to my house and it connected to my wi-fi with no problem.


I updated her adapter drivers to Windows 8.1 but that had no effect on her ability to connect to her home wi-fi network.


Last night she ran "troubleshoot problems" and it says that her adapter is damaged. I highly doubt that since the computer is only a couple of months old and she could connect to my wi-fi network.


So any thoughts on what the problem is and/or potential solutions to try???


Computer: Lenovo G405
Modem/Router: ZTE ZXHN F660
Wi-Fi Adapter: Broadcom BCM4313 802.11b/g LP-PHY



Thanks!
 

My Computer

System One

  • OS
    8.1

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Go to Lenovo's support site and download the proper driver for her computer again. For some reason when the update happens from 8.0 to 8.1. It installs the screwed up Microsoft version of drivers.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.