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Solved Windows 8.1 Update 1 (KB2919355) installation FAILS


tjsuominen

Member
Member
Posts
26
#1
Hi!

I have tried updating my Windows 8.1 Pro (64-bit, upgraded from Windows 8 Pro) with the new "Update 1" (KB2919355) but it always fails with ERROR code 8007005 (or 80073712).

What I have tried do to fix:



  • Run WindowsUpdateDiagnostic (that e.g. removes files from C:\Windows\SoftwareDistribution\Download and cleans Windows update history metadata info)
  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth
  • DISM.EXE /online /cleanup-image /startcomponentcleanup

After all of this, still the update (KB2919355) fails :(



There must be something that Microsoft needs to fix, there are xxxxxxxxxxxx amount of similar complains and reports out there...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T431s
#2
Keep trying.

Sometimes I have to hit the Retry button several times.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

tjsuominen

Member
Member
Posts
26
#3
Hmmm... did that happen to you with this Update 1 too (= you hit hard a few times)?

Have tried a few times already...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T431s
#4
Hmmm... did that happen to you with this Update 1 too (= you hit hard a few times)?

Have tried a few times already...
Not with the 5 or 6 small updates before the big 8.1 update {800 or so MBs}, but with the 2 new updates {KB2933809 & KB2957390}

I had to try 4 times before the 2 new updates downloaded & installed. :(
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

JohnBurns

New Member
Pro User
Oklahoma City, OK

Posts
415
#5
Hmmm... did that happen to you with this Update 1 too (= you hit hard a few times)?

Have tried a few times already...
Not with the 5 or 6 small updates before the big 8.1 update {800 or so MBs}, but with the 2 new updates {KB2933809 & KB2957390}

I had to try 4 times before the 2 new updates downloaded & installed. :(
I've tried 6 times now - and had MS Tech Support try to help me - before finally restoring back to Macrium Reflect image prior to Windows Update Tuesday. Just sitting back and waiting for MS to fix the problem now - checking the forums and blogs regularly. Hopefully MS will wake up soon.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender

pparks1

New Member
VIP Member
Guru
Westland, MI

Posts
3,658
#6
It's only been a few days. It's not like MS has had months to work out the kinks.
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.

tjsuominen

Member
Member
Posts
26
#7
The last big package (KB2919355) manual installation progresses with the Progress Bar to "100%" completion, at least seems so, and then informs "Installation failed."...

So no solution exists.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T431s

Mince

New Member
Posts
2
#8
I signed up here after finding this thread when Googling for a solution to my problem. I'm also getting the errors when trying to install KB2919355, both manually and through Windows Update. Never really been an expert on updates, so do we just have to wait for Microsoft to fix this?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop

JohnBurns

New Member
Pro User
Oklahoma City, OK

Posts
415
#9
Here are a couple of threads at Microsoft - both long, but is shows you are not alone

KB2919355 (Windows 8.1 Update) Fails (800f0092 and - Microsoft Community

Windows 8.1 Update 1 Failing to Install with errors 80070020, 80073712 - Microsoft Community

Note particularly at the bottom of Page 19 of the first one, "I also managed to install the update in 2 offline VMs (one 32 Bit and the other 64 Bit) and one offline system which had only installation with the Windows 8.1 .iso and the generic product key. These had the following installed:
64 Bit
32 Bit
There were no issues.

And my reply just below that: "THANK YOU! Just as you posted this, the MS Tech Rep also sent it to me via email. I tried it once and it didn't work. Then, in the back of my mind, i remembered somewhere I had read that enabling all Services under msconfig helps also. So, I took your information enabled all Services in msconfig - and Wallah it worked! Thank so much for your help. I really appreciate it. I had just about given up - succeeded on my 7th try.

Good luck - I was so frustrated I almost gave up....but on the 7th try it worked.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender

robert99

Member
Member
Posts
12
#10
Windows 8.1 64 bit

I had the failure message with unhelpful Error Code 80072EE2.
I don't know if the upgrade actually did fail, as there was a new green/white Metro Store icon on the taskbar.
The changes are so minimal it is hard to tell.

All the other upgrades succeeded.

I ran the WindowsUpdate diagnostic which did not help but all my update history is now gone.

I uninstalled update KB 2919355.

I downloaded a standalone version of KB 2919355.

I read that some had achieved success with services running. I have had a printer spooler service, since the 8.0 to 8.1 upgrade, that can only be started manually. I started this manually and ran the standalone upgrade. Quite slow but it completed, then configured itself during the reboot.

Anyrate, the upgrade has now worked.

The EU should take a class action out against Microsoft for the countless wasted hours its citizens face with upgrades they do not want and that do not work properly.
 

My Computer

System One

  • OS
    Win 8

MKeezy

New Member
Member
Posts
108
#11
I've had the same issue, but I recently found both the cause of this problem and it's solution to be the Windows Media Center. Do you also have the Windows Media Center installed on your system with windows 8.1? If so, there seems to be some sort of conflict the that particular update and the Windows Media Center being present during the installation of the update.

The solution, as of right now, is to re-install your previous Windows OS and migrate back to Windows 8.1 without reinstalling the Windows Media Center. Microsoft is aware of issue and are working towards developing a patch to fix the problem, but how long that may actually take is anyone's guess.

This Windows 8.1 update 1 is mandatory. Anyone currently running Windows 8.1 who does not accept the update will not have access to future Microsoft Update Service updates after May 2014.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center © 2013 Version: 6.3.9600 Build 9600.16408
    System Manufacturer/Model
    HP Pavilion dv6t – 6100 CTO series Notebook PC LM328AV#ABA
    CPU
    Intel(R) Core(TM) I7-2720QM @ 2.20 GHz
    Motherboard
    unknown
    Memory
    8 GB
    Graphics Card(s)
    Intel HD + Radeon(TM) HD 6490M
    Sound Card
    IDT Beats Audio
    Screen Resolution
    1366 x 768 (Native)
    Cooling
    HP Cool Sene v.1
    Internet Speed
    Broadband (Cable)
    Browser
    IE 11 & Firefox Nightly28.0a1
    Other Info
    Intel Wireless Display
    Bluetooth 4.0

MKeezy

New Member
Member
Posts
108
#12
Hmmm... did that happen to you with this Update 1 too (= you hit hard a few times)?

Have tried a few times already...
Not with the 5 or 6 small updates before the big 8.1 update {800 or so MBs}, but with the 2 new updates {KB2933809 & KB2957390}

I had to try 4 times before the 2 new updates downloaded & installed. :(
I've tried 6 times now - and had MS Tech Support try to help me - before finally restoring back to Macrium Reflect image prior to Windows Update Tuesday. Just sitting back and waiting for MS to fix the problem now - checking the forums and blogs regularly. Hopefully MS will wake up soon.

May I ask. Do you have the Windows Media Center currently installed on you Windows 8.1 system?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center © 2013 Version: 6.3.9600 Build 9600.16408
    System Manufacturer/Model
    HP Pavilion dv6t – 6100 CTO series Notebook PC LM328AV#ABA
    CPU
    Intel(R) Core(TM) I7-2720QM @ 2.20 GHz
    Motherboard
    unknown
    Memory
    8 GB
    Graphics Card(s)
    Intel HD + Radeon(TM) HD 6490M
    Sound Card
    IDT Beats Audio
    Screen Resolution
    1366 x 768 (Native)
    Cooling
    HP Cool Sene v.1
    Internet Speed
    Broadband (Cable)
    Browser
    IE 11 & Firefox Nightly28.0a1
    Other Info
    Intel Wireless Display
    Bluetooth 4.0

tjsuominen

Member
Member
Posts
26
#13
I mailed (as proposed in MSFT forum) to Microsoft for them to raise an official ticket. I am sure they will evantually fix this. I am tired trying "hacks" and using my time for "trial and error"...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T431s

gahbmwm5

Member
Member
Posts
55
#15
I've had the same issue, but I recently found both the cause of this problem and it's solution to be the Windows Media Center. Do you also have the Windows Media Center installed on your system with windows 8.1? If so, there seems to be some sort of conflict the that particular update and the Windows Media Center being present during the installation of the update.

The solution, as of right now, is to re-install your previous Windows OS and migrate back to Windows 8.1 without reinstalling the Windows Media Center. Microsoft is aware of issue and are working towards developing a patch to fix the problem, but how long that may actually take is anyone's guess.

This Windows 8.1 update 1 is mandatory. Anyone currently running Windows 8.1 who does not accept the update will not have access to future Microsoft Update Service updates after May 2014.
Hi MKeezy,

I would love to view your sources on this, as I did have Windows 8.1 Pro/Media Center, prior to successfully installing KB2919355....however even with this 'successful installation'...I am having issues. Please see this post/thread:

http://www.eightforums.com/windows-...355-breaks-down-logon-screen-lock-screen.html Post #7 Post #8

At least in my case 'it is more of a cosmetic, very annoying issue, but it can be rectified by simply pressing the Windows Logo key, at which point, the Metro apps having the issue (thus far-Metro Mail, Metro IE11) will properly return to the Metro Start screen..)
I would love to post your 'Media Center causing conflicts with Windows 8.1 Update' info on my threads posted up @Microsoft 8.1 forums and MS TechNet Windows 8.1 forums...

Thanks kindly
 

My Computer

System One

  • OS
    Windows 8.1 Pro Media Center X 64
    Computer type
    Laptop
    System Manufacturer/Model
    Asus K55A
    CPU
    Intel i5 3rd Generation
    Memory
    8GB DDR3 PC3-12800
    Graphics Card(s)
    Intel HD4000
    Screen Resolution
    1366x768 (WXGA)

tjsuominen

Member
Member
Posts
26
#16
I decided to give "dism" tool one more chanse yesterday evening and it worked, so I'd guess MSFT has done some changes somewhere... Just read this postings and there are several "success" posts with all the same instructions (which I did too, again, and succeeded).

Solved, but MSFT has to figure out the root cause still!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T431s

Mince

New Member
Posts
2
#17
Still no luck on my end--using the DISM cleanup command just gives me error 14098. Installing by Windows Update and by standalone still gives me an error. Also, trying to remove the update just tells me it doesn't exist.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop

MKeezy

New Member
Member
Posts
108
#18
Still no luck on my end--using the DISM cleanup command just gives me error 14098. Installing by Windows Update and by standalone still gives me an error. Also, trying to remove the update just tells me it doesn't exist.

Try using command prompt to uninstall each one of the update packages that also installs with the KB291935 update. Open you system Command Prompt evoking administrative privilege. The command should look something like the following inside of the brackets: [wusa.exe /uninstall /kb:2919355]

Repeat the process for any of the other four or five updates that are associated with the kb9219355 update package.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center © 2013 Version: 6.3.9600 Build 9600.16408
    System Manufacturer/Model
    HP Pavilion dv6t – 6100 CTO series Notebook PC LM328AV#ABA
    CPU
    Intel(R) Core(TM) I7-2720QM @ 2.20 GHz
    Motherboard
    unknown
    Memory
    8 GB
    Graphics Card(s)
    Intel HD + Radeon(TM) HD 6490M
    Sound Card
    IDT Beats Audio
    Screen Resolution
    1366 x 768 (Native)
    Cooling
    HP Cool Sene v.1
    Internet Speed
    Broadband (Cable)
    Browser
    IE 11 & Firefox Nightly28.0a1
    Other Info
    Intel Wireless Display
    Bluetooth 4.0
#19
I'm having problems with this update, as well. After installing it, the whole windows 8 interface (start button, start screen, metro side bar, etc.) stopped working and I can only operate with the desktop.

I restored my computer to a point before this whole thing happened, but I still can't use the windows 8 interface. And I know KB 2919355 isn't installed, because windows update is asking me to install it right now.

Did they figure out a solution for this yet?
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    System Manufacturer/Model
    ASUS N53Jq-SX145V
    CPU
    Intel Core i7 740QM, 1.73GHz
    Memory
    8GB
    Graphics Card(s)
    Nvidia GeForce GT 425M VRAM 1GB

Doubts

Member
Member
Posts
36
#20
I'm also experiencing problems with kb2919355 and it's an *epic failure*.

:/

Microsoft sure knows how to disappoint their fanbase.
 

My Computer

System One

  • OS
    Windows 8 pro 64
    System Manufacturer/Model
    Custom Build
    CPU
    AMD
    Motherboard
    Asus
    Memory
    Altheimers
    Graphics Card(s)
    Dual ATI

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