Windows 8.1 refuses to sleep

[johnpombrio]

NCguy, I l cleared the logs, let the computer sleep naturally, and then took a snapshot after it woke up ( I had to refresh the log). It went to sleep at 6:16 and woke at 6:34. The arning is just the Network card sleeping.

 

[NCguy]

I see that Microsoft has a few updates for windows 8.1. Are we going to have any luck??

see post 615-621 update discussed there.

EDIT: Ignore the post reference. I didn't realize you were referring to today's updates. I hadn't received them at the time of your post.

 

[johnpombrio]

Latest updates that were installed today 2014-01-14:

KB2904440 Service stack update.

Issue 1

Consider the following scenario:

• You enable a Windows feature.
• You install an update for the feature.
• You optimize Windows either by using Windows Maintenance to perform the optimization automatically, or by using the dism /startcomponentcleanup command to perform the optimization manually.
• You disable the feature.
• You try to install a later update for the feature.

In this scenario, the installation fails, and you receive the ERROR_INVALID_PARAMETER error code.Issue 2

Assume that you install a driver update from Windows Update for a device that uses third-party drivers. After the update is installed, only some files for the device are updated.Issue 3

Assume that an unanticipated power loss occurs while you are using the dism /startcomponentcleanup command to optimize Windows. After you restore power to the computer, some files become invalid. Issue 4

Assume that you install a servicing stack update that requires you to restart the computer. Before you restart it, you may find multiple install attempts for the servicing stack update in the Windows Update history.

KB2912370 Issues with MS Store

• Faster Windows Store launch time on Surface RT.
• Fixes an issue in which the fresh apps in the Windows Store Live Tile do not match the apps in the Spotlight.
• Fixes an access violation in Windows Store.
• Fixes an issue in which Windows Store crashes when you change the text or font size from default to larger, or from larger to default.
• Fixes an "Access Denied" error when you try to access Windows Store.
• Fixes an issue in which Windows Store crashes when you change the background color.
• Fixes an issue in which Developer license acquisition fails with a 0xC03F1014 error code.

KB2917993 (x64) Screen turns black.

Consider the following scenario:

• You have a Windows 8.1-based device that has update 2883200 installed.
• You rotate the device to change the screen orientation to portrait orientation.
• You put the device horizontally.
• You restart the device.
• The screen rotates to landscape orientation when you log on to Windows.

In this scenario, the screen of the device turns black.

The rest of the updates are for security or for my Outlook 2013.

 

[NCguy]

NCguy, I l cleared the logs, let the computer sleep naturally, and then took a snapshot after it woke up ( I had to refresh the log). It went to sleep at 6:16 and woke at 6:34. The arning is just the Network card sleeping.

View attachment 35191

1. Cleared the system log
2. Let computer sleep naturally
3. woke computer
4. refreshed log
5. snapped log and posted here

Notice similarities with yours. just missing kernel power and power-troubleshooter posts to the log. It entered sleep so they had to have occurred, just didn't post. Wonder if I'm facing a re-install?

 

[NCguy]

NCguy, I l cleared the logs, let the computer sleep naturally, and then took a snapshot after it woke up ( I had to refresh the log). It went to sleep at 6:16 and woke at 6:34. The arning is just the Network card sleeping.

View attachment 35191

View attachment 35192

1. Cleared the system log
2. Let computer sleep naturally
3. woke computer
4. refreshed log
5. snapped log and posted here

Notice similarities with yours. just missing kernel power and power-troubleshooter posts to the log. It entered sleep so they had to have occurred, just didn't post. Wonder if I'm facing a re-install?

I just applied applied the optional rollup update #2911106
Now I am at least seeing a "kernel-Power" event when the system enters sleep but still no "power-troubleshooter" events

 

[johnpombrio]

NC, Sooo, your computer sleeps OK and the only trouble is that you don't have the Power troubleshooter? that is for USB 3.0 devices!



I don't think you have to do a complete install for this, especially if you do not have USB 3 ports or use them! I am completely flummoxed why the fascination with system logs, heh. I have these errors all over them and I don't care a wit:

 

[NCguy]

NC, Sooo, your computer sleeps OK and the only trouble is that you don't have the Power troubleshooter? that is for USB 3.0 devices!

I don't think you have to do a complete install for this, especially if you do not have USB 3 ports or use them! I am completely flummoxed why the fascination with system logs, heh. I have these errors all over them and I don't care a wit:

Sleeps OK? At times . It comes and goes like with everyone else on here. It's been a lot more consistent since I updated my sound driver of all things. At the moment it also doesn't appear to like homegroup much. System sleep is much like a finicky human with a lot of bad mood swings. It's a frustrating moving target at best.

Not sure what you mean power-troubleshooter is for USB 3.0 devices? Do you mean that it won't post to the log when it enters sleep unless the machine has an active USB 3.0 device attached at the time it enters sleep? I actually didn't have any attached so I just plugged one in and its still not making log entries when it enters sleep. So I guess I'm unclear about the USB 3.0 thing?

 

[johnpombrio]

NC, Yeah, I was confused. You said your computer fell asleep and that you took the snapshot after. I took that to mean that it always slept when it should!
When I expanded the power troubleshooter line in the system logs, it only says that the USB 3.0 port has woken from sleep. My ASUS Z87 Pro has special ports and apps for USB 3 including a charging port, so I doubt that you missing that particular log line means anything.
As far as I can remember, no one found anything of use in the system logs except one guy who thought 10100 meant something. I played around with it and damn near fatally crashed my computer and, in the end, did not fix sleep.
You can continue to play with the logs trying to tease out anything useful. You can do what I did and search each line on the web but it led to nothing useful for me.
I will no longer post in reply to any questions you have about the system logs as I have reached the limit of my knowledge of them and found them to be a dead end. Good luck!

 

[silver102c3]

Thanks for the welcome, John!

I have already tried the things you suggested, and I am aware of the different power profiles available on a laptop as opposed to a desktop (I've used nothing but laptops since 2005, and I just got a new one because I'm anticipating another overseas move later this year). The problem doesn't appear to be correlated with the method used to shut down/hibernate or put the computer into sleep mode (S3), because as long as the computer is plugged in, it won't allow me to put it into sleep mode manually no matter whether I close the lid, select Sleep from the start menu (I use a third-party Start menu, perhaps that contributes to it? But it worked fine with Windows 8... then again, I guess a lot of other things did too!), or set the main power button function to put the computer to sleep. I have tried disabling both hybrid sleep and hibernate, to no avail. Also the behaviour is the same whether I'm logged in to Windows or not. I don't think there's anything I'm missing. I had a look at the BIOS settings and couldn't find anything that appeared to pertain to the issue. At any rate, I'll keep working on it...

Silver, welcome to the eightforums!
laptops have a distinct power scheme than do desktops. When you close the lid, it does what its specified in the advanced sleep settings in the power settings. that could include, hibernation, hybrid sleep, sleep, or shutdown according to whether you are on battery or not. You need to read carefully the owners manual to see how you manufacturers have the power settings set up and set it to what you want to happen. Sleep (S3?) is fine if you are plugged in but hibernate/shutdown is best if you are on battery. I don't believe you are having any issue more than proper setting of the power states in the control panel.

 

[MasterChief]

Thanks for the welcome, John!

Count that as +1 from me, too.

If you run the tool that Brink shows here (even if you have never had a bsod before) - and post the results here - it wouldn't be the most surprising thing ever if I'm able to get you on the right track.

 

[silver102c3]

Thanks for the welcome, John!

Count that as +1 from me, too.

If you run the tool that Brink shows here (even if you have never had a bsod before) - and post the results here - it wouldn't be the most surprising thing ever if I'm able to get you on the right track.

Thanks for the tip. I ran both tools and here are my results.

(Edit: I hope I've done this correctly. If I haven't, please let me know!)

 

[MasterChief]

You're welcome.

AVG may be playing a role in it. If it was me, I'd try using the removal tool for it, reboot, then set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

Basically, a testing method. Nothing more, nothing less.

Update the storage driver from Intel.com :

iaStorV      Intel RAID Controller  Kernel        4/12/2011 2:48:16 AM

Install the latest Toshiba Value Added Package for your model, in an attempt to update these drivers:

TVALZ        TOSHIBA ACPI-Based Val Kernel        7/26/2012 7:23:25 AM  
TVALZFL      TOSHIBA ACPI-Based Val Kernel        7/22/2012 6:29:07 AM

and update this driver for sure:

WDC_SAM      WD SCSI Pass Thru driv Kernel        4/16/2008 4:39:08 PM

WD Support / Downloads / Select Product

 

[silver102c3]

You're welcome.

AVG may be playing a role in it. If it was me, I'd try using the removal tool for it, reboot, then set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

Basically, a testing method. Nothing more, nothing less.

Update the storage driver from Intel.com :

iaStorV      Intel RAID Controller  Kernel        4/12/2011 2:48:16 AM

Install the latest Toshiba Value Added Package for your model, in an attempt to update these drivers:

TVALZ        TOSHIBA ACPI-Based Val Kernel        7/26/2012 7:23:25 AM  
TVALZFL      TOSHIBA ACPI-Based Val Kernel        7/22/2012 6:29:07 AM

and update this driver for sure:

WDC_SAM      WD SCSI Pass Thru driv Kernel        4/16/2008 4:39:08 PM

WD Support / Downloads / Select Product

I've managed to do everything except update the storage driver. I know that the SES driver for my WD external HD was causing some issues as it often used to cause a message to come up in the Action Centre. I got that installed and working, but the Toshiba Value Added Package appears not to be much more up to date than what was in there before (release date of the 64-bit package was Sept 2012, I installed it anyway). Still nothing. I am not entirely sure how to go about updating the RAID controller. Computer still goes to sleep without any issues whatsoever as long as it's not plugged into the mains.

 

[johnpombrio]

Hiyo Silver,
You are working hard on this! My gut feeling is that this is STILL a setting issue. There was usually a setting somewhere when I used laptops for work that would keep the laptop running as long as it was plugged in. Of course that was years (and years) ago. Check the laptops BIOS settings to see if there is anything in there about power settings. It just sounds so suspicious that the laptop sleep is so slaved to the power cord.
Also, please update your system specs (part of your profile) to show what the brand and model number of your laptop is so I can look over the owners manual...
Glad to have you aboard!

 

[DawgBone]

Silver...
Under multimedia in the advanced setting of your power profile, maybe make sure that it is not set to Away Mode...


Sorry if it's already been covered... I'm just jumping in here for issues of my own....

 

[silver102c3]

Hiyo Silver,
You are working hard on this! My gut feeling is that this is STILL a setting issue. There was usually a setting somewhere when I used laptops for work that would keep the laptop running as long as it was plugged in. Of course that was years (and years) ago. Check the laptops BIOS settings to see if there is anything in there about power settings. It just sounds so suspicious that the laptop sleep is so slaved to the power cord.
Also, please update your system specs (part of your profile) to show what the brand and model number of your laptop is so I can look over the owners manual...
Glad to have you aboard!

Well, I'm a real troubleshooter and I... how does the rest of the song go? Looking out for #1... haha. Anyway, I did examine the BIOS settings and didn't find any kind of setting that doesn't also appear in the Windows control panel that would pertain to this issue. Everything looked normal, as far as I could tell.

I suppose I should qualify my earlier statement. If the laptop is set to sleep automatically after a certain period of time, it will do so whether it's plugged in or running on battery. The only situation in which it won't sleep is if I command it to do so while it's plugged in, no matter what power actions I set to "sleep" (power button, closing the lid etc.) I can easily unplug the power cord, put the computer into sleep mode and then plug it back in and it's none the wiser for what just happened (as in, it doesn't wake up). My old laptop (also a Toshiba, running Vista) never liked going to sleep (automatically or manually) while a network cable was plugged in, but that computer was able to log off, enter sleep mode, and remain in that state for a few seconds before coming back to life, whereas this laptop won't even log me off. That being said the network connection was the first thing I suspected!

Silver...
Under multimedia in the advanced setting of your power profile, maybe make sure that it is not set to Away Mode...


Sorry if it's already been covered... I'm just jumping in here for issues of my own....

I checked the multimedia settings. I hadn't noticed Away Mode before (actually had never heard of it until you mentioned it), but it is definitely disabled.

 

[Steve06]

My attemps were successful so far. Maybe other PCs are in a more fragile situation - anyway: working on a complex technical product should always be done carefully.

Hi Karl,
how have you (and your computer) been so far? Is your solution still working fine? Have you been able to work out a permanent fix by task-scheduling the restart of that NLA service?

What about the others, has anybody else been successful with Karl's attempt?

I'm getting impatient with that issue and would be keen to try your suggestion. There's been talk about Windows 9 in the news lately and they still can't get 8.1 to work properly - no updates, nothing - and it's just very basic functionality we're talking. I already have a Mac laptop alongside my self-built PC - I might consider moving to Mac completely by the time Win 9 hits the shelves.

Cheers,
Steve

 

[NCguy]

There's been talk about Windows 9 in the news lately and they still can't get 8.1 to work properly - no updates, nothing - and it's just very basic functionality we're talking.

Cheers,
Steve

There's a major 8.1 update due out in March.

 

[Hdgamer]

Well the problem came back for me. Yet I finally got rid of it. All three computers have now been upgraded to Windows 7 Premium. God how I missed the simplicity, and the functions of Windows 7. And something I noticed is that when all computers are running off of newer hardware and ssd drives, theres almost no speed difference when booting or snappiness. Windows 7 is just about as fast. And didn't take me as long to set up on all three computers. Part of this is I didn't have to do much for WMC since I didn't have to download it and plug a code in. LOL.

Another thing I noticed to I went to a friends house last night and his Windows 8.1 machine wouldn't sleep either. It doesn't bother him like it does me but still this is unacceptable. Windows 8 is worse than Vista ever was... LOL

 

[NCguy]

Windows 8 is worse than Vista ever was... LOL

That's been my experience, at least so far. But actually I never really had the issues most had with vista.

Other than a little speed and maybe integrated skydrive, I'm struggling to see many perks for a desktop user. Windows 9 is over a year away. I'm thinking the best it can offer is a reversion back to Windows 7 features and bug fixes.