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Windows 8.1 Randomly Freeze / Crash


Malaith

New Member
Posts
15
#1
Hi, im new in the forum. I made a new installation of Windows 8.1, and it freezes at random. I can not use the pc, the only option left to me is reboot :mad:

I try this, but none of it worked:
  • Windows Update Troubleshooter.
  • sfc /scannow.
  • DISM to Fix Component Store Corruption in Windows 8.
  • Update all drivers (Windows & SlimDrivers).

Specs:
Operating System: Windows 8.1 Pro 64-bit
CPU: AMD FX-8350 23 °C Vishera 32nm Technology
RAM: 16,0GB Dual-Channel DDR3 @ 797MHz
Motherboard: Gigabyte Technology Co., Ltd. 970A-DS3P (CPU 1)
Graphics: 2047MB NVIDIA GeForce GTX 760 (EVGA)
Storage: 931GB Western Digital WDC WD10EZEX-60ZF5A0 (SATA)
Optical Drives: ASUS DRW-24F1ST a
Audio: Realtek High Definition Audio

Sorry for my bad English. Several days I try to solve this problem but I fail. I reinstalled Windows 3 times. Thanks for readme :(
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

brummyfan

Well-Known Member
VIP Member
Guru
Birmingham

Posts
1,487
#3

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender

Malaith

New Member
Posts
15
#4
Which Anti virus program you have in your PC? try scanning for any infections with Malwarebytes, Superantispyware and remove any infections if they find any.
https://www.malwarebytes.org/
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Be patient, someone will help you as soon as they can, in the mean time try the above.
I only have Windows Defender installed, because its a new installation.

Thanks for your answer! I will try with Malwarebytes! ;)
 

My Computer

System One

  • OS
    Windows 8.1

Nuccii

New Member
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Guru
Canada

Posts
1,950
#5
When you say freeze do you mean you get a BSOD or just stalls on a particular screen and have you ran hardware diagnostics through the BIOS
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#7
Run the hardware diagnostics.

You may also check Event Viewer in Computer Management for what is happening before the freeze.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Malaith

New Member
Posts
15
#8
Run the hardware diagnostics.

You may also check Event Viewer in Computer Management for what is happening before the freeze.
I run hardware diagnostics and everything its ok.

The Event Viewer show this messages:

  • Warning: The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000 (strange, all drivers are updated)
  • Critical: Error 41, This error can occur if the system stopped responding , crashed , or the power supply is interrupted unexpectedly. (for the reboot i guess)
 

My Computer

System One

  • OS
    Windows 8.1

Nuccii

New Member
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Guru
Canada

Posts
1,950
#9

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Malaith

New Member
Posts
15
#10
Which Anti virus program you have in your PC? try scanning for any infections with Malwarebytes, Superantispyware and remove any infections if they find any.
https://www.malwarebytes.org/
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Be patient, someone will help you as soon as they can, in the mean time try the above.
I run an analysis but no malware was found.

Looks like you may have voltage problems with your PSU, view Testing your PSU for stability:
Testing PSU for stability? [Solved] - Power Supplies - Components
Hdmonitor run and these are the results ( i dont understand very well how to interpret if they are correct ):

Screenshot_2.jpg

Thank you for giving support ! :thumb:
 

My Computer

System One

  • OS
    Windows 8.1

Nuccii

New Member
VIP Member
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Canada

Posts
1,950
#11

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Nuccii

New Member
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Guru
Canada

Posts
1,950
#13
Everything looks normal so your PSU is ok from what I see.

What if anything is attached to your computer besides keyboard and mouse, any yellow exclamation marks or red X in Device Manager especially the USB controllers, right click them and check in properties if running properly.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Malaith

New Member
Posts
15
#14
Everything looks normal so your PSU is ok from what I see.

What if anything is attached to your computer besides keyboard and mouse, any yellow exclamation marks or red X in Device Manager especially the USB controllers, right click them and check in properties if running properly.
Only keyboard and mouse connected to the computer. In Device Maneger its everything ok, no exclamation mark or red x.
 

My Computer

System One

  • OS
    Windows 8.1

Malaith

New Member
Posts
15
#15
Events in eventvwr.exe:

  • "The UMDF reflector was unable to complete startup because the WUDFPf service was not found. This service may be started later during boot, at which point Windows will attempt to start the device again."
  • "The driver \Driver\WUDFRd failed to load for the device ROOT\WPD\0000."

Will these messages may be related to the freezing of the pc?

Now i have black screen when reboot :sleepy:
 

My Computer

System One

  • OS
    Windows 8.1

Nuccii

New Member
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Canada

Posts
1,950
#16

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Malaith

New Member
Posts
15
#17
I am pretty well out of ideas but I refer you to this thread with a problem similar to yours, there may be something there for you:
http://www.eightforums.com/drivers-hardware/43874-driver-wudrd-failed-load.html
I will try this solution.

I fix the black screen when reboot with this Updates KB2975719 and KB2984006 cause black lock screen on restart - Microsoft Community (Updates KB2975719 and KB2984006 cause black lock screen on restart).

I will continue by testing to see if I fix removing these updates. Also I will check your link. Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
#18
Reinstall your OS.

Then when it is working properly, make a system image.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#19
Reinstall your OS.

Then when it is working properly, make a system image.
The OP has already reinstalled windows and is having the freezing problem, I don't believe it was a bad install though I could be wrong.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Malaith

New Member
Posts
15
#20
Reinstall your OS.

Then when it is working properly, make a system image.
The OP has already reinstalled windows and is having the freezing problem, I don't believe it was a bad install though I could be wrong.
I reinstalled Windows 8.1 without (this time) downloading the updates and everything runs fine. I install the drivers and nothing more. I think one of the updates is bringing me conflicts. But .. which of the updates? :huh:
 

My Computer

System One

  • OS
    Windows 8.1

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