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Windows 8.1 PC restarted for no reason ???


TonyB

New Member
Power User
Posts
529
#1
I was just sitting here watching Netflix on my pc with the windows netflix app, and have done countless of times before when all of a sudden the PC restarts itself no error nothing, looked for logs in event viewer nothing but one saying the shutdown was unexpected, I looked for mini dump nothing but turns out my windows 8.1 setup for DMP files nothing there ether, What could have caused this know dump files created at all.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Myself
    CPU
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    Motherboard
    MSI Z77A-G45
    Memory
    8 gigs
    Graphics Card(s)
    PNY GeForce GTX 660 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung Sync Master s27B550
    Screen Resolution
    1080p
    Hard Drives
    1 TB internal driver and one 1TB external drive.
    PSU
    Antec NeoECO 620 watt
    Case
    custom case
    Cooling
    Fans
    Keyboard
    steelseries apex
    Mouse
    stellseris sensel
    Internet Speed
    Unknowen
    Browser
    Google chrome
    Antivirus
    Norton 360 from comcast

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#2
If there are no Blue screens or dump files it must be something on hardware side, temperature or PSU. If it happened only once or rarely it's nothing catastrophic. It could be a short power blink or brownout also. You could use a program like CPUID HWmonitor to monitor temperatures and voltages.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

TonyB

New Member
Power User
Posts
529
#3
Not sure but something is up i tried to play crysis 3 and all the screens started to flicker at me and wired out i was monitoring temps and they all were normal low 60 with the exception of the video card it was low 70 but the fan was on high rpm. i re did the video driver today will see if maybe that was it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Myself
    CPU
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    Motherboard
    MSI Z77A-G45
    Memory
    8 gigs
    Graphics Card(s)
    PNY GeForce GTX 660 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung Sync Master s27B550
    Screen Resolution
    1080p
    Hard Drives
    1 TB internal driver and one 1TB external drive.
    PSU
    Antec NeoECO 620 watt
    Case
    custom case
    Cooling
    Fans
    Keyboard
    steelseries apex
    Mouse
    stellseris sensel
    Internet Speed
    Unknowen
    Browser
    Google chrome
    Antivirus
    Norton 360 from comcast

TonyB

New Member
Power User
Posts
529
#5
did that nothing called dell tech a support person connected to my pc he ran prom 95 stress test and all sorts other applications and it did not do it, i dont understand what the heck very wired.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Myself
    CPU
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    Motherboard
    MSI Z77A-G45
    Memory
    8 gigs
    Graphics Card(s)
    PNY GeForce GTX 660 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung Sync Master s27B550
    Screen Resolution
    1080p
    Hard Drives
    1 TB internal driver and one 1TB external drive.
    PSU
    Antec NeoECO 620 watt
    Case
    custom case
    Cooling
    Fans
    Keyboard
    steelseries apex
    Mouse
    stellseris sensel
    Internet Speed
    Unknowen
    Browser
    Google chrome
    Antivirus
    Norton 360 from comcast

JeffL

Member
Member
Posts
116
#6
It probably restarted because something went wrong, and your system is set to restart when there is a system failure.

Control Panel, System, Advanced Tab, Startup and Recovery, Settings, System Failure, Automatically Restart.

Good luck in figuring out a problem like that. It could be anything. The only way I've ever done it was by replacing the PC (I needed an excuse), then reinstalling the OS on the one that was giving me fits, but maybe you're more technically savvy than me ;)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Inspiron 660
    CPU
    I5
    Memory
    *GB
    Browser
    FireFox
    Antivirus
    Norton

TonyB

New Member
Power User
Posts
529
#7
It probably restarted because something went wrong, and your system is set to restart when there is a system failure.

Control Panel, System, Advanced Tab, Startup and Recovery, Settings, System Failure, Automatically Restart.

Good luck in figuring out a problem like that. It could be anything. The only way I've ever done it was by replacing the PC (I needed an excuse), then reinstalling the OS on the one that was giving me fits, but maybe you're more technically savvy than me ;)
I wish when it comes to dell alienware its a whole new breed to me especial this one its a high performance small form factor pc the size of a xbox one.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Myself
    CPU
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    Motherboard
    MSI Z77A-G45
    Memory
    8 gigs
    Graphics Card(s)
    PNY GeForce GTX 660 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung Sync Master s27B550
    Screen Resolution
    1080p
    Hard Drives
    1 TB internal driver and one 1TB external drive.
    PSU
    Antec NeoECO 620 watt
    Case
    custom case
    Cooling
    Fans
    Keyboard
    steelseries apex
    Mouse
    stellseris sensel
    Internet Speed
    Unknowen
    Browser
    Google chrome
    Antivirus
    Norton 360 from comcast

TonyB

New Member
Power User
Posts
529
#8
I'm not wondering if i'm not stressing the power supply Dell dose some crazy things there is a pny gtx 660 TI in this thing and all they supply for it is a 330W power brick but its been running since 2012 like this, i keep arguing with dell that it has to be the power supply they said nope they built it so the power supply supply the proper voltage for the video card. Very strange indeed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Myself
    CPU
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    Motherboard
    MSI Z77A-G45
    Memory
    8 gigs
    Graphics Card(s)
    PNY GeForce GTX 660 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung Sync Master s27B550
    Screen Resolution
    1080p
    Hard Drives
    1 TB internal driver and one 1TB external drive.
    PSU
    Antec NeoECO 620 watt
    Case
    custom case
    Cooling
    Fans
    Keyboard
    steelseries apex
    Mouse
    stellseris sensel
    Internet Speed
    Unknowen
    Browser
    Google chrome
    Antivirus
    Norton 360 from comcast

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#9
The game is probably more stress on the video card than the tech's test. The first reboot you mention you were watching a video. I'd say you could make a good case the video card is on the way out. I'd replace it while the system is still usable.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad