• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Windows 8.1 Help Stuck on Gray Screen before login page


jerico9

New Member
Posts
4
#1
Hi peeps.

I need some help, I've read a lot of posts and not found any for my issue. Most are stuck with flickering cursor.

I don't know exactly what happened so I'll go through what I done leading up to the issue.
I processed a Windows update, I used spybot to remove some spyware which it didn't work so I selected run - msconfig - boot options - safe mode. So I could run a new scan on spybot.
So I rebooted and bios page loaded then the blue Windows 8 icon with the round dotted circle, the screen then goes black for 5 seconds. All that loads up is a grey screen with narrator options in the bottom left corner and the restart/shutdown option in the bottom right corner. I've tried all kinds and don't know what to do.

Its Windows 8.1 professional. I5 touchscreen all in one. I've had it 2 months.
I don't have the disc to hand, the person I purchased it from does have it still.

Thanks in advance
 

My Computer

System One

  • OS
    windows 8.1

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#3
If its a factory OEM install, (hard to tell as you haven't filled in your system info) there should be an F key you can press during boot up to do the factory reset. Have you made the recovery media?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

jerico9

New Member
Posts
4
#4
I've not made a recovery back up. Its Windows 8.1 and from what I've read there's no 'F' key for system restore as its now built in the OS. Which is ridiculous. The only F key is F7 for boot options. I've tried to install another copy of Windows 8.1 on a USB but it's not reading it and coming up with an error saying couldn't read media. I know I've done it right because it works on my old laptop.
 

My Computer

System One

  • OS
    windows 8.1

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#5

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

jerico9

New Member
Posts
4
#6
Thanks I'll have a crack at it. I'm not a noob at this type of thing but its got me stumped.

Appreciate your time and help.
I'll let you know how I get on.
 

My Computer

System One

  • OS
    windows 8.1

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#7
The tricky part is getting a clean unmodified ISO. I have an MSDN account so it's no big deal for me these days. In the past though it was a PITA finding one.
IMHO, creating it with diskpart is the way to go. No guessing at what settings to use etc. It's a bit cumbersome but it should work on just about any PC once done. In the past I used The Windows 7 DVD download tool. It formats in NTFS though and that can be an issue when trying to install in UEFI mode. Some PC's will only install in UEFI mode if the thumb drive is formatted in FAT.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#8
One trick you can try is to boot up and then quickly shut down by holding down the power button for 4 seconds. Apparently if you do this say 3 times in a row you get a startup repair option. Haven't tried it myself. In your case I don't see it making things any worse than they are. Pressing F8 during boot up may get you that option too.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

Users Who Are Viewing This Thread (Users: 0, Guests: 1)