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Windows 8.1 freeze then black screen please help


josephcook123

Member
Member
Posts
24
#1
I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB, ive been looking for solutions for days but nothing seemed to help.
Please help me if you can, thanks :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Packaed Bell EasyNote te69kb
    CPU
    AMD A4-5000 APU
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon 8830 HD
    Screen Resolution
    1366 x 768
    Internet Speed
    35mbps down/3mbps up
    Browser
    Google Chrome
    Antivirus
    AVG Free Edition
#2

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Posts
1,883
#3

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

josephcook123

Member
Member
Posts
24
#4
Okay 2 minutes ill get on that :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Packaed Bell EasyNote te69kb
    CPU
    AMD A4-5000 APU
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon 8830 HD
    Screen Resolution
    1366 x 768
    Internet Speed
    35mbps down/3mbps up
    Browser
    Google Chrome
    Antivirus
    AVG Free Edition
Posts
1,883
#5
Yep. I see the machine @ PCWorld. It can easily run Photoshop well with hardware acceleration.

I see it comes with Norton Internet Security. Do yourself a huge favor and uninstall that, reboot, then run the tool to remove it too (you can download it from them.)

Set Windows Firewall and Windows Defender to Automatic and start them too.

When you post the tool results, I'll tell you about anything else you should do to make the machine stable and working as well as it can.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

josephcook123

Member
Member
Posts
24
#6
I think these are the files you need? first time using the tool so sorry if I haven't done it correctly
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Packaed Bell EasyNote te69kb
    CPU
    AMD A4-5000 APU
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon 8830 HD
    Screen Resolution
    1366 x 768
    Internet Speed
    35mbps down/3mbps up
    Browser
    Google Chrome
    Antivirus
    AVG Free Edition
Posts
1,883
#7
Update bios with this: http://global-download.packardbell....KB&OS=81cn1&LC=en&BC=Packard Bell&SC=EMEA_27P

Reboot.

Update video driver with this: http://global-download.packardbell....KB&OS=81cn1&LC=en&BC=Packard Bell&SC=EMEA_27P

Update Broadcom wireless with this: http://global-download.packardbell....KB&OS=81cn1&LC=en&BC=Packard Bell&SC=EMEA_27P

Update Bluetooth with this: http://global-download.packardbell....KB&OS=81cn1&LC=en&BC=Packard Bell&SC=EMEA_27P

Install Elantech driver for your touchpad: http://global-download.packardbell....KB&OS=81cn1&LC=en&BC=Packard Bell&SC=EMEA_27P

Install Realtek HD Audio driver: http://global-download.packardbell....KB&OS=81cn1&LC=en&BC=Packard Bell&SC=EMEA_27P

That should really all make the machine run very well, in addition to what I said above about Norton/Symantec.

A nice defragment of the hard drive would be good to do when done with everything too.

Let me know how it goes, but it should be alright.

Update Hotspot Shield to latest, or consider removing it to test, if issues continue.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

josephcook123

Member
Member
Posts
24
#8
Thankyou so much for your help! I will let you know how it goes :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Packaed Bell EasyNote te69kb
    CPU
    AMD A4-5000 APU
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon 8830 HD
    Screen Resolution
    1366 x 768
    Internet Speed
    35mbps down/3mbps up
    Browser
    Google Chrome
    Antivirus
    AVG Free Edition