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Windows 8.1 - DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

TechMonkey

New Member
Sorry I realise there are lots of these posts about and I am not lying when I say I have read lots of posts here, on the Microsoft support forums and on the Intel Support forums, but nothing has helped.

I am running a MS Surface Pro 2 (128GB with 4GB RAM) and have been for about a week.

I like to play a game a call Supreme Commander Forged Alliance Forever, a pretty old game but I like it.

I ran this on my Windows 8 Asus Vivobook laptop without an issue (other than running a little slow), until I updated to Windows 8.1. Then I started getting the BSOD with the above error.

I then got my new Surface Pro 2 and found this had the same issue.

I realise the issue is down to Intel Gaphics drivers, but nothing I have read or followed has helped me resolve my crashing and I dont know what to do.

Here's what I have done so far:

1 - Tried with Surface Pro recommended drivers
2 - Uninstalled the GFX driver and installed the latest Intel Drivers by manually locating the inf file and installing that.
3 - Repeating step 2 in safe mode
4 - Chanting and praying.

Now I should point out that Step 2 does actually stop the BSOD from happening, but instead when I am playing FAF I get about 30 - 40 mins in to a game and it crashes to desktop with an Unhandled Exception. I posted about this on the FAF forums and all seems to point to a driver problem.

Now I came across this forum whilst searching this error and some people seem to have had success in resolving it and I am hoping I may be one of the lucky few.

Let me know what info you need and I will get it to you ASAP.

Thanks in advance for any help you may give.
 

My Computer

System One

  • OS
    Windows 8.1 Pro

TechMonkey

New Member
Sorry the one thing I hadnt read was about posting log files.

This is now done :p
 

Attachments

  • SF_02-02-2014.zip
    673.2 KB · Views: 80

My Computer

System One

  • OS
    Windows 8.1 Pro

MasterChief

Banned
Hi,

Meh...nothing much to say here. All drivers are ok, nothing funky to talk about.

If you are going to manually play around with the video driver, then at least try the December 2013 version available. (I think that's right, if not then though, there is definitely newer than this:)

igdkmd64 igdkmd64.sys Wed Jul 31 13:49:00 2013 (51F94E0C)

See about firmware update.

Patch the game to newest if not already.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

TechMonkey

New Member
Thanks for the response Master Chief.

Any tips for how to go about playing with the GFX driver. I am pretty tech savvy but hardware and gfx aint my bag.
 

My Computer

System One

  • OS
    Windows 8.1 Pro

Kalenz

New Member
It may be a shot in the dark, but I also had that BSOD happen to me a few times with other games, and I also had a warning about low memory with the same games. I found the solution for the second problem here:

Windows 8.1 x64 - Low memory while playing full screen games - Microsoft Community

Basically you are supposed to run full screen games at the same resolution of your system, or it bugs out (but I had that happen with Skyrim in windowed mode too). From when I started doing this I also haven't had any BSOD. It may be just luck tho, I am not 100% positive the issues are related.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G510
    CPU
    Intel Core i5-4200MM @ 2.50 GHz
    Memory
    8.00 GB
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